Illovo Holidays from £824

Breakfast was fantastic - cooked to order omelettes and every imaginable tasty breakfast option provided.

The room was outstanding. The breakfast was excellent.

Our stay at the hotel was truly exceptional from start to finish. From the moment we arrived, we were welcomed with such warmth and genuine friendliness that immediately set the tone for the rest of our visit. A special thank you to Zama from Guest Relations, who went above and beyond to make our experience memorable. Her attention to detail, professionalism, and kindness truly stood out — she is an absolute asset to the hotel. We were also incredibly grateful that the hotel accommodated our early check-in request, which made our travel day so much smoother and more comfortable. It’s these thoughtful touches that really elevate a stay from good to unforgettable. Overall, the service was outstanding, the atmosphere was inviting, and the team made us feel genuinely cared for. We would absolutely return and highly recommend this hotel to anyone looking for a warm, welcoming, and seamless experience.

⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!

Exactly as described and expected We look forward to visiting again