"This hotel needs to update its presentation on Expedia - I picked it because a) the rooms look great - most photos show a large bed b) they say they have a public bath and c) it's close to Tokyo Big Sight -
BUT - after checking in a) I discovered I had unknowingly booked 'run of house' which means they gave me a room with two small single beds which was nothing like the photographs shown b) the public bath is US $15 per day and in the mall next door (which would be ok if that was made clear when booking because it is a nice spa) and c) yes, it's still close to Big Sight -
Had to really make a bit of a fuss about how the presentation on Expedia was misleading before they changed me to a room with a large bed - but smaller room with no place to put a suitcase.
Attitude of front desk staff was that I had made the 'error' when I booked but IMO the site is misleading.
For value, convenience, free public baths onsite I'll stick with APA hotels moving forward - and even though those rooms are even smaller, they enable you to store stuff under the bed."
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