The Carlton Hotel

Not too far from the town centre and friendly staff

A last minute decision to stay in Hull and I will admit I was pushing it. I booked and arrived at the hotel an hour before check in closed and obviously availability was ok because i'd managed to book it. Long story - short version... Doors locked to hotel and I'm stood in the pouring rain, ringing bell, knocking on doors and windows, until I finally saw a member of staff. I tried signing and mouthing "im booked here" but she literally ignored me. After knocking a lot louder she came to the door and told me I couldn't of booked to stay there because there are no rooms left. SHE WAS THE RUDEST WOMAN WHO GENUINLEY DID NOT GIVE A TOSS THAT I WAS WET THROUGH AND IF I COULD NOT STAY THERE, I WOULD OBVIOUSLY HAVE NOWHERE, AND BE IN NEED OF OTHER ARRANGEMENTS. This disgusting woman basically shooed me a way, saying theres theres nothing she could do, because she had a bus to catch!? I saw the woman at her bus stop as I. . was clutching a huge bag and huddled under a small shelter on the front of the building. She lit a fag. I asked her to at the very least point me in the direction of what to do, where to go or who who to see about my refund. I was so shocked, she quite literally turned her back on me. This place is foul, with customer care out the window but not even common decency. Appalling! Do not let this business do you over because It was as if, they deliberately let people book and turn up after the hotels closed and staff are home. Scamming them and leaving them stranded.