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"Great Place to rest while traveling in Albany"

"room was very nice. Bed extremely comfortable. Large bathroom."

"Hotel grounds were nicely kept, but it seemed like the room hadn’t been looked at in a while. Lots of dust on the vents and the shower/tub had a real hard time draining. Staff at the front desk couldn’t provide me a bandaid and the bonvoy app wasn’t working which makes ordering food difficult. One day I was connected to person who took my order over the phone and delivered something close to what I ordered. The second day I called and then said it wasn’t possible to order on the phone but then connected me to a different number that went to voicemail. I was also really surprised to see that there was delivery fee for room service. I’m already paying to stay and for the rooms service. I’ve never seen a delivery fee for room service before. It made a cup of tea an $11 purchase which is wild. That’s a bigger delivery fee than most restaurants in the area."

"It is very clean. Staff is professional and friendly. "

"We arrived early and thankfully our room was ready. The receptionist was very helpful in finding us a place to eat for lunch and the on-site restaurant was hopping at night."

"I always stay here when visiting my daughter at Sarah Lawrence. Great location, nice rooms, great services, not part of a chain so supporting a local business."

"No room was clean"

"Staff was not very professional, guests were playing music in the hallways at 1am and yelling loudly from room to room. Room was decent, however pillows were very thin and small."

"I enjoyed the location but was disappointed that I was charged a parking fee. I did not park a vehicle on their property. I did not have a discussion about parking on check in. The charge appeared after check out. I tried to have it corrected and was not successful and a few dollars were taken off. I am not really sure how this is ethical or even legal."