Reasons Not to Stay at the Hua Hin Hilton
Posted 06-Jun-2017 on Orbitz
The facility is beautiful. There is large pool with a slide for kids. We had two large issues with the hotel and a few small ones.
1. Technically, this is a beach front resort. However, there are no chairs or umbrellas on the beach. So while you can walk around there for a few minutes, the heat makes it unbearable to hang out there, especially with kids. Of course there is also no drink or food service there since there are no chairs there. We felt very misled by the advertising. Buyer beware.
2. Myself and two of our children developed a rash (we think due to detergent used by the hotel) after a week. We had planned to stay at the Hilton 18 days and had a two bedroom suite. Our reservation (via Orbitz) was unrefundable. However, the front desk understood our issue and said it would be no problem getting a refund from the Hilton (but we had to contact Orbitz to get it). We immediately contacted Orbitz who said they would move forward with the refund from Hilton. A couple days later we checked out. We then subsequently received an email that Hilton would not refund any money.
After being a life long Hilton fan, we'll never stay at a Hilton again. Profits above safety of guests.
3. Other small issues we had... You have to rush down early to get a towel to put on a chair. If you don't you'll have no place to sit for the entire day. This is more problematic for families that are larger (we have 5) and who want to sit together. Other issues but out of space.