Cozy and Great Location. Shall come back again
Posted 13-Sep-2015 on RatesToGo
Good location, takes around 15 mins walk to the night market, seafood restaurants and spa. A big supermarket is just across the road and several mins walk reaches the shopping plaza.
Room is clean, big and cozy, but the wooden floor and wooden furniture have some wear and tear. We stayed at the Sky room and the private pool at the balcony is so good that we could spend hours in it.
Breakfast is good, with great smoothies and young coconut milk everyday, but the food varieties could be improved. For the breakfast, the fruit station which serves freshly cut fruits is wonderful, but the noodle station which serves soup noodles is not acceptable.
We spent a lot of times just chilling in the salt water pool, it is cozy. Meanwhile, services in the pool area need to be better maintained. Pool area are sometimes left unattended and towels are used up without replenished.
On Tues evening, the hotel arranged a free cocktail reception with music performance for their guests. We appreciated much.
Meanwhile, there were 2 unpleasant experiences that we did not felt that could be anticipated in a great hotel. The first is during the check-in. We were asked to wait at the reading room for a short moment till our room was ready. We were left unnotified till we went back to the reception counter 15mins later and learnt that the room had been ready. The second was we asked the reception counter to help us to make a telephone reservation to a nearby spa. Staff was helpful and nice indeed, but she informed us that it was the hotel policy to charge the call to the room bill, and she could help to call the spa with our own phone. It is not about money, you know. It is simply that we cannot figure out how it could be happened in this internet age. Finally, we did it by ourselves!
Despite these, a great hotel and we shall come back again.