Hoyo Azul

The beach was beautiful and the rooms were nice , I would return to the Dominican republic as it was gorgeous but never to this resort . The staff was not welcoming , I felt as if they were paying me to be there with the way that some staff treated us . From the moment we checked in i had a bad experience, we waited 35 min in line just to check in & when we were checking in the agent tried putting us into a two bed room when we booked for a king bed suite. We explained this and she said they didn’t have rooms and we can go check back in the next morning . I was not very happy about this , as you pay for what you book for , I asked if she could check if any building had a room with a king size bed , she said she doubts there will be but she can ask and I believe her manager said she can place us in a room we booked , we then were on the cart to take us to our room , the driver completely drove past our building and stopped to take another group to their building, I wish I was exaggerating when I say we waiting 20 min for him to come

too many mosquitoes