Ratings based on 771 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas, NV

Great hotel close to all downtown pro sports venue

Posted 27-Apr-2017
Beautiful corner suite. Exquisite bedding. Spacious closets. Quiet rooms. Good auto valet service. No overnight laundry or dry cleaning offered. Front desk staff were pleasant and efficient.
2 out of 5
by A verified traveller

Stay elsewhere!

Posted 24-Apr-2017
First impressions were good: service, cleanliness etc. However, first night there we heard EVERYTHING coming from the open atrium in the center of the hotel. The conversations, clink of a glass, ice being poured into a glass at the bar etc. The signs indicated the bar closed at 10pm, so we gritted our teeth and waited, things did get quieter after 10pm. The second night was a disaster. The noise was even louder, and lasted past 10pm. When we called down, we were told there was a party that was supposed to last until midnight! If you HAVE to stay here, only stay on floors 5 and above that do not open to the atrium.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel in the heart of Houston

Posted 20-Mar-2017
We enjoyed our stay at this hotel. Initially we booked through Expedia for four nights. However, because of a snow storm in the North East we had to extend our stay by three more days. We found the hotel and our room very comfortable. Staff were friendly and prompt. We enjoyed the restaurant and room service food available at the hotel. It is close to the baseball stadium and the convention cenre.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Great hotel for business

Posted 07-Mar-2017
Pros: Room was clean and featured a chair and ottoman, which is critical for my happiness! Bed was very comfortable.
Cons: nothing
Location: Parks
Wonderful experience here while attending a conference at a nearby Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveller from Conroe, TX

Last minute decision

Posted 16-Feb-2017
Started out bad by them giving our room away and putting us on the inside with a view of the lobby and 2 double beds. It was Valentine's Day and we needed one bed. Went to dinner, came back and we were able to switch due to cancellations, better but still on the inside. The whole point in staying downtown was to get a city view. I loved my stay and loved the staff but if I get put into another room without a view, I'm turning around.
4 out of 5
Recommended
for Everyone
by A verified traveller

Medical Appointments

Posted 15-Feb-2017
Very nice hotel to stay in and only 10-15 minutes from Texas Medical Center.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to businesses downtown and good restaurants

Posted 19-Jan-2017
Very nice hotel: very good location; will come back.
4 out of 5
by Maria

Posted 14-Jan-2017 on Hotels
The stay was good, but the rate for the valet parking was extremely high, and there was no self parking available, which going to make me think twice in the future to stay at your facility.
3 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Area feels deserted. Not many guests in the hotel

Posted 04-Jan-2017
Does not feel close to the centre of activities. Conciege was nice. Waiters in the restaurant for breakfast were helpful.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Jan-2017 on Hotels