Ratings based on 1,001 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Alberta

Very helpful concierge

Posted 21-Apr-2017
Quick trip to Houston. Concierge was very helpful to make the best of our stay. Tub needs refinishing but clean and lovely rooms
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Posted 11-Apr-2017
The hotel is beautiful and comfortable; having access to the spa was exceptional which included three outdoor pools that are temperature control. If I'm in Houston again this will be my preferred hotel. It's nice to stay at a class hotel that's not a chain.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

The only place to stay if you're in Houston

Posted 08-Apr-2017
Pros: Everything
This property is magnificent and has everything you could possibly want or need given the spa and extensive meeting facilities. Staff is extremely attentive. Will definitely be back to this property.
5 out of 5
Recommended
for Everyone
by A verified traveller

Staff

Posted 14-Mar-2017
Expedia double booked me for the reservation. And the staff at the Hotel made it easy for me to reverse the charge and have a lovely stay. The hotel is old world beautiful and everyone was very very very pleasant
5 out of 5
Recommended
for Everyone
by A verified traveller from West coast Florida

Comfort and Excellent staff

Posted 06-Mar-2017
Pros: Almost everything.
Cons: Room A/C control
Location: Handy location.
Great staff. Beautiful public areas. room comfortable with exception of A/C control tricky.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

The most wonderful stay!

Posted 21-Feb-2017
Pros: Location, amenities, service, food and the wonderful staff!
Location: The location is excellent! You are adjacent to incredible dining and shopping if you choose to leave the Houstonian premises, which we did not!
The Houstonian is a fabulous facility with incredible amenities but it's the staff who really make it extra special! If you have the option of staying on the Concierge floor it is absolutely worth the small extra fee. Daniel was the Concierge in the Lounge and was so very kind, friendly and helpful. Our room attendant, Clarese, was on her game and was more than happy to bring us extra towels. She was a very happy person and seemed to enjoy her job. The Fitness Center offers countless (literally) classes which are complimentary with your hotel stay. We also visited the Trellis, which is the luxurious Houstonian spa, for a few hours of relaxation and lunch. You just won't find a better retreat in Houston!
3 out of 5
Recommended
for Everyone
by A verified traveller from san francisco, california

Best fitness facilities

Posted 19-Feb-2017
The only reason to stay at The Houstonian is for their fitness facilities and resort-like grounds. We have been staying in this hotel over the last 10 years when we travel to Houston for personal business. The hotel rooms are looking dated and there is noticeable mold in between the bath tub / shower tiles.
5 out of 5
by Don

Posted 16-Jan-2017 on Hotels
The staff was superb!
1 out of 5
by Michael

It's clean but lacks spark and dedicated people.

Posted 11-Jan-2017 on Hotels
No way would we stay there again. Location is somewhat isolated, service desk had to take on notice simple questions about major regional attractions, including Johnson Space Centre. Booked call for 4am for early flight and cab face to face with desk clerk - who booked it for 6.25!! Inexcusable.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Jan-2017 on Hotels