Cosy hotel badly managed with cleaness issues
After a late check in for a delayed flight we had to call housekeeping in the middle of the night. Bed linen hadn't been changed and there were visible stains of liquid, make up and dirt. Clean ones were provided and we had to help making the bed. There were no apologies. The carpet hasn't been cleaned for 2 days, part of the toiletries came only on the last day. It would have scored 3 stars as a cosy hotel downtown but cleaness is a serious matter and take it down to one, especially if you are a 4stars paid over 200$ per night.