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Reviews of Hilton Americas-Houston

4 out of 5
Hilton Americas-Houston
1600 Lamar Street, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 803 out of 1076 reviews" "
Rating 8 - Good. 143 out of 1076 reviews" "
Rating 6 - Okay. 60 out of 1076 reviews" "
Rating 4 - Poor. 35 out of 1076 reviews" "
Rating 2 - Terrible. 35 out of 1076 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service
Property was organized and cleanliness. Key card is helpful for securing entrances. My favorite is the rooftop to overlook the Houston skyline, and indoor pool with a jacuzzi. However, the only negative experience I encountered is paying approximately $40 including taxes for parking for each vehicle if you are a guest for a hotel. Overall, it was an amazing experience.
Stayed 1 night in May 2024
Response from Reservations Department on 8 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance.
Stayed 1 night in May 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick and easy check in. super attentive staff!! will return again!
Stayed 1 night in May 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Stephanie Van

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in May 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Warren

Liked: Cleanliness, amenities
Great looking hotel. Fabulous staff, especially the Hilton Ambassadors.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Liz

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

dwight norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Room and amenities were clean. Staff was fantastic
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Mariah

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms air kept turning off. Was hot the whole time. Tossing and turning all night.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review. We hope you will choose to stay with us again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff
Stayed 4 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Gregorio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Food was great. Only thing I’d say is that their main bar/restaurant opens too late, they had an amazing chicken sandwich I was craving after only having it once. Great stat. Would recommend this hotel
Stayed 3 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Adan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay after enjoying an Astros Game. Room service food was awesome
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Belkys

Great location
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Alecia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The television did not work. Didn't bother communicating with front desk as it was late and a one night stay. There was a layer of dust with hair on the night stand and on the lamp. However, the overall property was beautiful.
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review. We hope you will choose to stay with us again.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice but a bit pricey
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Lychesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here best decision to make
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Fredreonia Bretia

Travelled with partner
Liked: Amenities
Loved our stay !
Stayed 4 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is across the street from the Toyota Center, Houston. Rooms and Parking expense
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

4/10 Poor

Isaac Jr

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Nice property & staff.
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, well located hotel.
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Ruben Bujanos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walking of Toyota center, if you will go to any concert or event, this Hilton is your best option. The only thing that I don liked was that they have only one mexican restaurant that is not good, they have one starbucks but closes early from monday to tuesday.
Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Michael, Leander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Hilton. Super close to the Toyota Center, restaurants, the stadium, and a lot of great places downtown. Clean rooms and super helpful staff.
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Rachel

Travelled with partner
Liked: Amenities
Ty
Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with tons of amenities!
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Israel

Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that its walking distance to minute maid.
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Ana Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Casala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good but too pricey for some of the amenities. Continental breakfast shouldn’t be 30 dollars per person. The pricey room should include continental breakfast, if anything.
Stayed 2 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review. We hope you will choose to stay with us again.

8/10 Good

Israel

Travelled with partner
Liked: Property conditions & facilities
Property was close to Toyota center and nice walking park across the street. The front desk staff were rude and need a course in customer service. Lastly, the shower stall was full of mold, it seemed that they hadn’t scrubbed/cleaned it in weeks
Stayed 1 night in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review. We hope you will choose to stay with us again.

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was great! Can’t wait to book again
Stayed 1 night in Feb 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Sterling, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Houston
Stayed 3 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed some updating, need smart tvs
Stayed 3 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

ARTURO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio de recepción y excelente habitación con bonita vista
Stayed 1 night in Jan 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Kim, Whitehouse

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to the convention center so it made everything easy. Beautiful property, friendly and clean. Rooms were big and nice.
Stayed 1 night in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
I have stayed there every year for volleyball tournaments once a year. So this is like my 5th time to stay here in about 5 years. After staying here each year seems like it is going downhill more and more. Paying 350 a night for a room you would expect everything to be 5 star. Also I am paying with taxes and fees and not even tip 70 a day to park my car there in valet you would expect the car to be taken very care of. The room is starting to be outdated. They are at the point the rooms need to remodeled and with a full occupancy of the room at 350 a night they can afford it. Seems like they are taking too much profit and not re-investing it back into the hotel. With that being said I am not sure if there is a buy out coming on the hotel given the fact its not being re-invested in the business. They have the AC in the rooms with no fans and the AC turns off if your not moving in the room so often. I understand a lot of hotels are going to this for cost savings but at 350 a night I should be able to not have to worry about electric cost. The bathroom door is a slide door and their is no lock! I went there with my family and have two small kids so a lock is a must. Also the shower the drain was popping out and I stepped my foot into the drain twice while I was there which is a big hole. I had to fix the drain over and over and was missing screws. To top off everything the valet scraped up my entire rim on a curb and didn't even apologize or admit wrong doing.
Stayed 3 nights in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thank you for taking time to leave us a review. We have forwarded your comments to our hotel leadership team for further review.

10/10 Excellent

Crystal

Liked: Property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Courtney, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love Hilton Americas. It's a great place for sping break. My daughter loves the indoor pool. Mrs. Brenda at the front desk is amazing! She always greets us with a warm and welcoming smile and we look forward to seeing her every year.
Stayed 2 nights in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Feb 2024
Response from Reservations Department on 21 Mar 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. We would definitely recommend it.
Stayed 3 nights in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

David A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximaty to the conventiom center. Easy access to food and downtown Houston.
Stayed 3 nights in Mar 2024
Response from Reservations Department on 21 Mar 2024
Thank you for the 5 stars! We hope to see you again soon!