Ratings based on 1,123 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Nice but loud

Posted 11-Jan-2017
My only complaint is the walls are paper thin. The noise kept me up all night.
2out of 5
by A verified traveller from TX

Nice location, nice room, flaws that ruined it

Posted 21-Dec-2016
The location was great, the room itself was awesome. It had space and it was clean and comfortable except the couch didn't have armrests so when I had guests over, the cushions kept separating and falling. The staff was friendly and I like that parking is in a gated garage. But there were a few things that just kind of didn't sit well with me. For one, my toilet didn't flush, and no it was not clogged. Second, it's a very loud hotel. When the heat would kick off you heard a loud bang every time. You could hear when other people showered. The person above me wasn't jumping around or anything but when they walked it sounded like they built a jurrasic park above my room. I get that you usually hear things like that in hotels, but this was another level. If it weren't so loud, I would have loved this hotel.
Comment from Hotel Management
23-Dec-2016 by Gina L. , Hotel Management
Hello River, Thank you for taking the time to review our hotel. We sincerely apologize for the issues you experienced during your stay. Please know your feedback will be shared with our team. We wish you safe travels and hope you will give us another try next time you're in Houston!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016
Very pleasantly surprised, great room with all that you need to stay 1 night or a month. Very clean !
4out of 5
Recommended
for Everyone
by A verified traveller from ELGIN, United States of America

Thanksgiving week

Posted 26-Nov-2016
Nice rooms. Friendly staff. Great location. Easy access.
Comment from Hotel Management
02-Dec-2016 by Gina L., Hotel Management
Hello Sharon, We appreciate your review! We are so happy to hear you enjoyed your stay. We look forward to your next visit!
4out of 5
Recommended
for Everyone
by A verified traveller from US

Could use improvement in a few areas

Posted 14-Nov-2016
Pros: Room amenities/space and the in room grocery service.
Cons: They did not inform us about parking at check in. The in house restaurant was not open nightly and service was lacking.
It had the comforts of home for a hotel but was lacking in hotel management. Upon check in you should be informed of parking and general information. The hotel restaurant was not open nightly, as my group came in after a long day of work and was displeased that we had to travel out for dinner. You also had to sit at the bar for dinner to get service, my larger group sat at a table next to the bar and were never greeted, nor asked if we wanted to order drinks or food. I had to get up and order at the bar. Lastly, I asked for a glass of water and was told to go to the front desk for a bottled water.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Nov-2016
Nice room and staff. Have stayed there the past 3 yrs for cheer competitions and have never had a bad experience.
Comment from Hotel Management
15-Nov-2016 by Gina L., Hotel Management
We love our group guests! Thank you for taking the time to review our hotel. Your comments are much appreciated and will be shared with our team. We hope you see you again next year!
4out of 5
Recommended
for Families
by A verified traveller from US

Nice room, Convenient location

Posted 13-Nov-2016
Location: This hotel is just outside the inner loop (IH-610), close to downtown, Minute Maid Stadium, Rice University, museum district, and upscale shopping.
This is a surprisingly moderately priced, modern hotel in Houston's Galleria area, a prime shopping location. The one-bedroom king suite was well equipped with a kitchenette complete with cooktop, full-sized refrigerator, and dishwasher. All utensils, dishes and flatware were also included. The bedroom area, which is separated from the living area by an open shelving unit, was not huge, but more than adequate and the bed was most comfortable. The living room included a sleep sofa as well as additional pieces to form an L-shaped sectional sofa. The room even had a walk-in closet! My only criticism of this room is one I have for almost all hotels - the lack of lighting bright enough to apply make-up outside of the bathroom! I would certainly stay here the next time I'm in Houston and would definitely recommend it to friends and family.
Comment from Hotel Management
14-Nov-2016 by Gina L., Hotel Management
Hello Mo, We appreciate your detailed review! We are pleased our hotel amenities and location worked so well for you and enjoyed your feedback. We look forward to welcoming you back!
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 12-Nov-2016
I love this hotel it's one of my favorite places to go.
Comment from Hotel Management
14-Nov-2016 by Gina L., Hotel Management
Hello Shuntell, Thank you for your 5 star review! We are happy to hear we are one of your favorite places. We greatly appreciate your business and look forward to welcoming you back soon!
5out of 5
Recommended
for Everyone
by A verified traveller from US

Comfortable and convenient location.

Posted 12-Nov-2016
Pros: See above.
I was in Houston saying my last good-byes by my younger brother. It was important for me to have quiet, comfortable accommodations so I could find some privacy and solace at the end of each day. The Hyatt House provided that.
Comment from Hotel Management
14-Nov-2016 by Gina L., Hotel Management
Hello Sandra, We are truly sorry for your loss. We are glad we were able to provide a comfortable and convenient stay during this time.
5out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Wow! Thank you for the 5 star review! We are glad we were able to provide a great stay. We look forward to welcoming you back!