Ratings based on 1,199 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis MO

Wonderful time in Austin

Posted 07-Jun-2017
Pros: Best part of our stay was actually after we left. Their Staff member in Security (Paul D) provided answers and solutions quickly w/ wonderful followu
Cons: Nothing, we cannot wait to return to Austin
Location: Location was fantastic--EVERYTHING we did was 15 min or less of a drive. Zyker park, Bonnell Mound, SOCO strip, the bats and of course UT campus.
This hotel was clean, convenient location, everything we did was 15 min or less away. Room was fantastic, pool area and fitness room was wonderful.
Comment from Hotel Management
09-Jun-2017 by General Manager, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Hyatt House Houston/Galleria! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff, that provide such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thanks for the great review and staying with us! We hope you will visit us again.
4 out of 5
by Donna M from Lufkin, Tx

Good stay

Posted 25-Mar-2017 on Hotels
My family and I stayed here to attend the Houston rodeo. Nice hotel, quiet, in the galleria area but rather hard to find. Nice suite with full size fridge, a small stove, microwave, dishwasher and dishes. Good to have a door between the bedroom and living room area when you have guests staying in each part. Both areas also have their own TV. Good stay overall.
Comment from Hotel Management
27-Mar-2017
Donna, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.
4 out of 5
by A verified traveller

Posted 22-Mar-2017 on Hotels
Comment from Hotel Management
24-Mar-2017
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
4 out of 5
by Bonnie

Posted 22-Mar-2017 on Hotels
Comment from Hotel Management
12-Apr-2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
4 out of 5
by John

Posted 22-Mar-2017 on Hotels
Nice place
Comment from Hotel Management
24-Mar-2017
John, Thank you so much for leaving this review. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from CCTX

Nice city getaway for me and my two kids.

Posted 17-Mar-2017
Stayed in the city to check out the museums and zoo. Close proximity to these tourist locations as well as plenty of restaurants and shopping. It was also nice to have the kitchenette. Only gripe is there are only two DVD players for the entire hotel, not every room as the "amenities" listing implied. We made due in the evenings and had a lovely time
Comment from Hotel Management
20-Mar-2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you another five star experience.
5 out of 5
by A verified traveller

Great for family city vacation

Posted 17-Mar-2017 on Hotels
Great stay with 2 kids, for a city vacation.
Comment from Hotel Management
20-Mar-2017
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Houston area.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio Tx

Bang for the buck

Posted 15-Mar-2017
Awesome hotel. I have to say there are only a few things I can really say that are negative about this hotel. First off paying for parking is always horrible but I can't blame the staff for that. The only thing I would say is that they need to get some better pillows and add a few body pillows to the rooms and they'd be top notch. The room itself was clean. We got the the king room, which had an actual full size fridge, small stove and all the silverware and cooking ware. Which is something you don't see anymore. Plus I know it's a small thing but I love it when hotels have a nice walk in shower which I loved. Overall I'd stay there again but please at least get better pillows and throw in some body pillows.
Comment from Hotel Management
16-Mar-2017 by General Manager, Hotel Management
Tony, Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guests expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!
4 out of 5
by A verified traveller

Posted 12-Mar-2017 on Hotels
Comment from Hotel Management
13-Mar-2017 by General Manager, Hotel Management
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
by Cynthia

Clean hotel w kitchenette

Posted 28-Feb-2017 on Hotels
Experience was great. It was everything I needed and then some. I wasn't aware a place like this existed so I was pleasantly surprised.
Comment from Hotel Management
10-Mar-2017 by General Manager, Hotel Management
Cynthia, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.