Interior entrance
Check availability

Reviews of Great Western Inn

2.5 out of 5
Great Western Inn
4709 SPENCER HWY, Pasadena, TX

Reviews

6.4
Rating 10 - Excellent. 42 out of 167 reviews" "
Rating 8 - Good. 33 out of 167 reviews" "
Rating 6 - Okay. 33 out of 167 reviews" "
Rating 4 - Poor. 19 out of 167 reviews" "
Rating 2 - Terrible. 40 out of 167 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Good

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The manager is a wonderful person. He is so nice and helpful.
Stayed 1 night in Feb 2024

2/10 Terrible

Casey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very dirty and just felt like the whole room was dirty and unclean Felt dirty staying there Will never stay there again
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I messed up on the reservation. I live locally, so I drove down there & straightened it out. The desk clerk was very attentive & reasonable. We are having work done at our house & wanted a nice place for a hot shower. The room was nice & clean. The bathroom was immaculate. This is an older facility, so I was a bit Leary. However, the room was clean, didn't smell. My shoes did not stick to the carpet, my body did not stick to the bedspread. Oh, BTW, the bedspread had a 6" tear in it. Other than that, everything was great. I have nightmare stays at other small motels out of State. I was pleasantly surprised. Thank Great Western!!
Stayed 1 night in Feb 2024

2/10 Terrible

Davin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

T

Liked: Staff & service
Disliked: Amenities
Cool
Stayed 4 nights in Jan 2024

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Feb 2024

6/10 Okay

Austin

Disliked: Amenities
It was good
Stayed 1 night in Jan 2024

2/10 Terrible

Julio

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Donavan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches crawling all over the place day and night
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

rene

Stayed 1 night in Aug 2023

8/10 Good

Moshe

Stayed 1 night in Jul 2023

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dead man walking
Somebody was murdered there. CSI was investigating the crime scene
Stayed 1 night in Jun 2023

4/10 Poor

Alice

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Clean your room or get humiliated at checkout.
Everything was fine until I checked out. When I leave any hotel I make sure all my trash is in bags all the towels are in one place for the most part. Front desk person which is probably also the owner went to check the room came back and then proceeded to shame me because the floor was dirty. Ask me if I live like that and why there was things on every part of the floor mind you this was probably ashes for my cigarettes which they don't provide a ashtray so I was using makeshift ones trying my best I did tip one of them over and there was ashes on the side of my bed I do not carry a vacuum cleaner with me so I could not vacuum up the ashes that's on me but to try to humiliate me in front of other people calling me nasty asking me how do I live like this is absolutely unacceptable . Mind you when I first got into the room you could tell that the carpet had not been vacuumed from grass debris and other things on the floor also there's trash underneath the bed from previous tenants If your housekeeper's clean so well why was I finding trash underneath the bed. Why was I looking underneath the bed because I dropped my phone behind it. Why whenever I went to open the towels there were multiple numerous permanent stains. The room was not trashed The floor was dirty why did you feel necessary to try and humiliate me. If I knew I could upload pictures beforehand I would have definitely taken pictures of all the things mentioned before.
Stayed 3 nights in May 2023

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was nice and they were diligently working on the grounds. The wi-if is very poor, the sink kept stopping up, the toilet wasn’t affixed solidly to the floor, the shower curtain needed replacing, and it was very close to a busy intersection which made it difficult to leave for meals etc.
Stayed 11 nights in Mar 2023

10/10 Excellent

Joe

Stayed 1 night in Feb 2023

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lonely but cozy
: “It was cozy and quiet, not loud being kept awake throughout the night. It was comfortable I think both was worth the price for what I payed for one day.”
Stayed 1 night in Feb 2023

2/10 Terrible

Harry

Business traveller
I never was able to register even with your paperwork. They said they did not have a reservation under my name and nothing from Expedia. I was told to leave. I had to get a new motel for the week end. Politeness was not one of their virtues nor was any friendliness or manners exhibited. I want my money back.
Stayed 1 night in Feb 2023

6/10 Okay

jacin

Business traveller
Liked: Cleanliness, staff & service, room comfort
GOOD PLACE
Clean room , tv remote barely worked , NO breakfast yet they say in ad that they do , definitely SAFE as the place is a few doors from F D , Great Catfish house for meals right down the street , All in ALL I would stay there again . easy access to state hwy 146
Stayed 1 night in Feb 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s was a ok room for a night in and out but there were some younger cats outside from room to room from when I checked in at 930-8 the next morning. The ppl outside were noisy and the room was really noisy plus they have the brightest flood lights ever beaming through the window shade that won’t close all the way. Had ppl walking past my hotel back and forth all night. They don’t allow guests so no prostitution but you’d think they did with the ppl drinking in the parking lot. Would not recommend to a single woman or a family. Strictly a man the can carry imo.

10/10 Excellent

Dwayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was self contain for safety.
Stayed 1 night in Jan 2023

8/10 Good

John

10/10 Excellent

Lynn

Stayed 1 night in Oct 2022

4/10 Poor

Yarisel

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I reserved a non smoking room and when we arrived they bring me a smoking room and charged me 5 dollars more for the non smoking room. Really bad customer service
Stayed 1 night in Aug 2022

10/10 Excellent

Lyndon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God nights sleep
Budget friendly but very clean and well kept. Maintenance was seen continuously working the grounds and the young man who checked me in was friendly and informative.
Stayed 1 night in Sep 2022

8/10 Good

Charles R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Western Review
I live near the Reliant Stadium, but whenever I have business to attend to on the far East Side and care not to take that morning commute, this is my go to place to stay at. I'm very please with the location, price, and the staff
Stayed 1 night in Jul 2022

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jun 2022

2/10 Terrible

Mack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go here
Horrible. Couldn’t stay because I have a service animal and they don’t allow animals. The room was gross and the service was horrible
Stayed 1 night in Apr 2022
Response from front desk clerk on 1 Jul 2022
My apologies for your negative experience. As to the no pet policy, if you have a service animal and you provide the paperwork we always allow. Have a blessed day!

10/10 Excellent

Kyle

Stayed 3 nights in Apr 2022

10/10 Excellent

MICHELLE

***
The only thing I didn’t like was I asked for a non-smoking room and I was given a smoking room and the bedsheets and comforter had cigarette burns. The bed was not comfortable at all.
Stayed 2 nights in Mar 2022

4/10 Poor

Ursula

Stayed 1 night in Mar 2022

2/10 Terrible

Lisa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most horrible stay ever. The property owner is just plain rude. The hotel room was filthy. The towels were stained. There was no safety lock on the inside of the door. There was a piece of toilet paper shoved in the peephole to cover that up. There was what looked like blood or red paint all over the curtains. There were burn holes in the sheets and the comforter.
Stayed 2 nights in Mar 2022

10/10 Excellent

Brandon

Stayed 1 night in Feb 2022

2/10 Terrible

Logan

Travelled with family
Disliked: Cleanliness, staff & service
This place charged me a second time for $6.50 and I want my entire money back because this place was filthy and the towels were stained and dirty and then he blamed me for a towel being dirty when all I did was take a shower with it when it was already stained I argued with the owner and he offered the amount in credit for another night.
Stayed 1 night in Feb 2022

4/10 Poor

Simon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would never come here again
There were holes in the blankets from people smoking in the room. The room instantly smelled like smoke when I came in . Also the water was warm not hot. The microwave didn’t work well at all !!
Stayed 2 nights in Dec 2021

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Stayed 2 nights in Nov 2021

2/10 Terrible

jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

4/10 Poor

Andy

Stayed 1 night in Oct 2021

6/10 Okay

Chris

Liked: Cleanliness, staff & service
A hood hotel but was aight for the price but definitely not a 5star or even a 3star
Stayed 1 night in Oct 2021

2/10 Terrible

Francisco

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horror Movie
Friendly staff but room was horrible. Smell of cigarettes. Sheets and blankets and cigarettes burn. AC wasn’t working right terrible room and place to stay. I didn’t even ask for a refund just left and stayed somewhere else.
Stayed 1 night in Sep 2021
Response from Mgmt on 18 Sept 2021
wish you would have let us know so we could have accommodated you to another room and fix the situation for future stays.

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Receptionist was not friendly at all I found a used bloody tampon in shower .which was totally disgusting and also found dead roaches.
Stayed 1 night in Aug 2021
Response from Mgmt on 18 Sept 2021
In the future bring up to management about the room situation, so we could have accommodated you to another room.

6/10 Okay

Michael

Stayed 2 nights in Aug 2021

6/10 Okay

michael

Liked: Room comfort
Stayed 1 night in Aug 2021
Response from Mgmt on 18 Sept 2021
Thank you

8/10 Good

Lynn

Travelled with family
Liked: Staff & service
Ok hotel
The place is OK however when I booked at hotels.com it said 2 queen beds however the beds were only full size
Stayed 4 nights in Aug 2021
Response from Mgmt on 18 Sept 2021
Thank you for your stay. will fix the description online.