Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

ダウンタウンの真ん中にあ便利なホテル

Posted 23-Jan-2016
清潔な快適なホテル。スタッフも対応もよい感じだった。まわりが道路工事中が激しくmたあまり治安の良さは感じなかった。
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Location wasn't ideal

Posted 15-Dec-2015
There is a lot of construction going on outside the hotel. I stayed during the weekend and the neighborhood was pretty much deserted.
3 out of 5
by A verified traveller from Houston, TX

Nice hotel close to House of Blues

Posted 17-Nov-2015
Pros: The room itself and it's location.
Cons: The hotel staff.
Location: The house of blues was walking distance and Midtown was only a five minute drive.
The room was very clean and nice, and it was only a three minute walk to the House of Blues which was nice. The actual hotel staff was completely unhelpful. My card was improperly charged five separate times and when I called about the issue I was told that I only paid half my bill, which I had proof of otherwise. After they finally sorted out my missing room bill, an employee asked me to send the credit card information to her personal email. The entire staff was completely unprofessional while trying to help me. I will never stay here again.
Comment from Hotel Management
23-Nov-2015 by Front Desk Manager, Hotel Management
Thank you for taking the time to give us your feedback! Unfortunately, we were not able to meet your expectation on service for your stay. I will share this feedback with our team to make sure we are continuing to meet our mission to be clean, friendly and service driven. Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, Ca.

Very nice Hotel, Excellent staff.

Posted 15-Nov-2015
Pros: we got the room we requested in the 9th floor.
Cons: parking fees.
Location: It's in the middle of downtown Huston, from there you can go anywhere you like, the shopping stores where steps away, the metro in front of the Hotel.
It was construction going on at the time we stayed, comfortable room, the staff where very professional and helpful on giving us directions how to get to places. parking charge was a little overpriced at night in the premises of the Hotel. overall I will comeback to the same Hotel.
4 out of 5
Recommended
for Families
by Cynthia from Weatherford, OK

Posted 09-Nov-2015 on Hotels
The hotel was wonderful! Clean, friendly, and the spa was amazing. However, the parking is Valet only, for which I was charged $70. I was also charged $40 for service I never requested or used. After returning home I have two more charges for 24.95 each and have not been contacted back to resolve this. I will not stay with this hotel again, as they have nearly overdrafted my account with their hidden charges.
5 out of 5
Recommended
for Families
by Eric from Southeast Texas

Perfect for Toyota Center

Posted 09-Nov-2015 on Hotels
Stayed here for a concert at Toyota Center. Great location with just a short walk through GreenStreet. Newly revamped, comfortable room. Will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 09-Nov-2015
Nice location, it was an easy walk to the Toyota center and convention center area.
3 out of 5
by A verified traveller from Clemson, SC

Posted 08-Nov-2015
The parking is only valet parking for $30 per night. I should have been informed before reservation. As well as breakfast is not included and have to pay for it. I should be informed because the price is $45 more per night. I had much better options.
Comment from Hotel Management
11-Nov-2015 by Front Office Manager, Hotel Management
Thank you for replying and your response. We have shared your feedback to our hotel leadership team to see where we can approve. We appreciate your business, and hope you give us another chance soon!
4 out of 5
Recommended
for Personal Event
by Tian from bristol

Good hotel, friendly staff

Posted 08-Nov-2015 on Hotels
I stayed in this hotel on the night before Halloween, when I watched the NBA game between Houston rockets and Golden State warriors live in Toyota Center.To stay in Houston overnight and at this hotel is actually a last minute decision. The main reason that I picked this hotel among all hotels in the vicinity of Toyota center is because the price for the stay is the most reasonable compared with other hotels. Before I arrived, I was a bit unsure about my safety because I have read through the reviews and some fellow travelers pointed out that the neighborhood is a rough area in downtown Houston, where lots of homeless roam the street and ask for money from visitors. I was very worried about my safety because when I finish watching the game, it is close to mid-night and I will have to walk pass 3-4 blocks before I reach the hotel.It turned out my experience for the night was very nice & smooth. I had no trouble going back to the hotel after the game finished ( perhaps because there were lots of fans also walking on the street getting back to where they parked). Overall I enjoyed my stay very much. The room facilities are fabulous. I would recommend this hotel to other travelers who are seeking reasonable price for the stay in downtown Houston.
4 out of 5
Recommended
for Getaway With Friends
by Deborah S.

Quilt show trip

Posted 02-Nov-2015 on Orbitz
I am sorry that much of the hotels former life is gone--that is, the hotel interior, the rooms, are so generic. The decor is cookie cutter, color choices bland, like a designers first tentative job. I could be anywhere. Your staff is fabulous--the overseas interns are a breath of enthusiasm and kindness. But without them the hotel is just a cold hotel