Ratings based on 502 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 06-Jan-2017
Cons: When I booked the reservation, it was not clear that the hotel was under remodeling. I had to walk nearly a block from the entrance to check-in.
When I booked, it was not clear the hotel was going through a remodel. When I arrived, I had to walk about a block carrying my bags to the check-in desk. This was extremely inconvenient.
Comment from Hotel Management
10-Jan-2017 by atg, Hotel Management
I am sorry for the inconvenience that you endured. We are hoping to be finished before the end of January. I hope you stay with us again.
5out of 5
Recommended
for Everyone
by A verified traveller from houston

Nice in downtown

Posted 19-Dec-2016
Finding a taxi was fairly difficult as well as the fact the staff weren't very helpful in finding one for us.
Comment from Hotel Management
31-Dec-2016 by ATG, Hotel Management
Thank you for your feedback. We look forward to your next visit.
4out of 5
Recommended
for Everyone
by A verified traveller from TX

Posted 16-Nov-2016
This property was centrally located within walking distance of the venue, House of Blues. The staff was super friendly and I would definitely stay here again for any future performances and the HOB. It was confusing because the Courtyard Marriott was attached to the Residence Inn and another property. So it seemed as if there were three properties total. The Courtyard was a bit outdated as far as the hallways, carpets, bathrooms and beds but if you book through Expedia you can find a good deal.
Comment from Hotel Management
17-Nov-2016 by ATG, Hotel Management
Thank you for the review. I am happy that you enjoyed your stay. There are a few things that we could not change since the building is part of the historic society. We have listened and will address this. Thank you again for staying with us.
3out of 5
Recommended
for Families
by A verified traveller from US

Posted 07-Nov-2016
Pros: The location.
Cons: We were furnished 2 washcloths, 2, hand towels and 3 bath sheets. However, we were 4 people in the room! We had to call the desk every day.
Location: It was only 7 blocks from Geo Brown Convention Hall and an easy walk. Good restaurants within walking distance.
We were pleased enough with the room but had to repeatedly request enough towels for the 4 of us staying in the room. There was a frig but no microwave. We finally found the hairdryer but only after calling the desk requesting one be brought to our room.
Comment from Hotel Management
07-Nov-2016 by Aaron-Manager, Hotel Management
Thank you for your feedback. We will pass on this information
3out of 5
by A verified traveller from san antonio, tx

Too many better options

Posted 07-Nov-2016
Pros: Staff was very helpful and friendly. Good location.
Cons: Layout of the room. Gouging on the only available parking.
Location: Location was good for the Brown Convention Center. Plenty of good restaurants nearby. On the free GreenLink line. Next to the Metro train line.
Although the waitstaff was great, you could walk next door to Starbucks and get the EXACT same food for less. The hotel staff were great, friendly, and helpful. The layout of the room sucked. The shower/toilet part of the bathroom had a door but the towels, shampoo, etcetera were on the other side of the door. No door between vanity/closet and beds. Room was a bit small but clean. No amenities except free WiFi and the TV kept losing signal when. There was no bad weather.
Comment from Hotel Management
07-Nov-2016 by Aaron-Manager, Hotel Management
Thank you for your feedback.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Oct-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 20-Oct-2016
very clean, helpful staff, and comfy bed...the only downside is the area outside at night
Comment from Hotel Management
17-Nov-2016 by atg, Hotel Management
Thank you for your feedback. We are renovating the outside area at the end of this year. We look forward to your next stay.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Oct-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from US

Nicely remodeled. Great downtown location.

Posted 18-Oct-2016
Pros: Location
Cons: Maintain equipment to working order.
Location: Hard Rock and train
Only thing was ice machine on our floor did not work.
Comment from Hotel Management
17-Nov-2016 by ATG, Hotel Management
Thank you for your feedback. We have addressed this issue and look forward to your next visit!