Ratings based on 473 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Posted 20-Oct-2016
very clean, helpful staff, and comfy bed...the only downside is the area outside at night
4out of 5
by A verified traveller from US

Nicely remodeled. Great downtown location.

Posted 18-Oct-2016
Pros: Location
Cons: Maintain equipment to working order.
Location: Hard Rock and train
Only thing was ice machine on our floor did not work.
4out of 5
by A verified traveller

Great downtown location

Posted 17-Oct-2016
Pros: The staff, room, workout room.
Cons: Communication about hot tub and pool and the a/c needs to work correctly.
Location: Main Street location, went to Discovery Green for Korean Festival, visited Birraporettis.
The staff and room were great, except that the room did not get very cool. We turned it all the way down to 65 degrees and I still was a little warm. There's mo way the a/c was working correctly. I keep my own house at 71 degrees at night and I'm freezing. The reasons we selected this hotel was the location, rate, and rooftop pool. The location and rate were exactly what we were looking for. The rooftop pool wasn't exactly rooftop. It was on the third floor, surrounded by the rest of the hotel buildings that went up to the ninth floor, so there wasn't any sun at all coming through. Also, there were workers removing the hot tub the entire time we were at the pool, so it was extremely noisy. Worst of all, when you walked outside to and from the pool, there was debris being thrown at us. Not the most pleasant experience. It would have been nice to know that not only would the hot tub be unusable, but it was being worked on, and that the pool was only on the third floor of a nine story building.
5out of 5
by A verified traveller

Good hotel in the heart of downtown

Posted 14-Sep-2016
Pros: Location, staff, newly appointed facility
Cons: Road construction out front of hotel
Nice, clean hotel with very accommodating staff.........................................................
5out of 5
by A verified traveller

Posted 14-Aug-2016
Pros: everything which you had a place to eat.
Location: I stayed due to an overlay in flights.
Thank you for your assistance this was a wonderful experience in a tough time in my life.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Jul-2016 on Hotels
3out of 5
by A verified traveller

Walking distance to Minute Maid Park

Posted 24-Jul-2016
We were given a room that wasnt ready for us but the desk clerk immediately gave us a room that was. No parking at hotel had to pay $30 a night but it was worth knowing the car was safe and plus we were walking distance to all of downtown area.
Comment from Hotel Management
25-Jul-2016 by GM, Hotel Management
Thank you for your feedback and you review. Happy to hear the Front Desk got a new room for you quickly.
4out of 5
by Justin from West Columbia

Courtyard Marriott

Posted 24-Jul-2016 on Hotels
The room was nice. We went downstairs at about 1 in the morning and met a very friendly customer service rep. Her name was Raveen. She talked to us for an hour and was over all fantastic.
4out of 5
by Abby from Lake Charles

2nd stay

Posted 11-Jul-2016 on Hotels
Room was clean but pool was not, water was super murky
5out of 5
by maria fernanda

This traveller left a rating score only Posted 08-Jul-2016 on Hotels