Ratings based on 509 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 06-Jan-2017
Cons: When I booked the reservation, it was not clear that the hotel was under remodeling. I had to walk nearly a block from the entrance to check-in.
When I booked, it was not clear the hotel was going through a remodel. When I arrived, I had to walk about a block carrying my bags to the check-in desk. This was extremely inconvenient.
Comment from Hotel Management
10-Jan-2017 by atg, Hotel Management
I am sorry for the inconvenience that you endured. We are hoping to be finished before the end of January. I hope you stay with us again.
5out of 5
Recommended
for Everyone
by A verified traveller from houston

Nice in downtown

Posted 19-Dec-2016
Finding a taxi was fairly difficult as well as the fact the staff weren't very helpful in finding one for us.
Comment from Hotel Management
31-Dec-2016 by ATG, Hotel Management
Thank you for your feedback. We look forward to your next visit.
5out of 5
by A verified traveller

Jersey Boys weekend

Posted 20-Nov-2016 on Hotels
Very comfortable. Roadwork made for some congestion but was ok.
Comment from Hotel Management
05-Dec-2016 by General Manager, Hotel Management
Thank you for the feedback.
4out of 5
Recommended
for Everyone
by A verified traveller from TX

Posted 16-Nov-2016
This property was centrally located within walking distance of the venue, House of Blues. The staff was super friendly and I would definitely stay here again for any future performances and the HOB. It was confusing because the Courtyard Marriott was attached to the Residence Inn and another property. So it seemed as if there were three properties total. The Courtyard was a bit outdated as far as the hallways, carpets, bathrooms and beds but if you book through Expedia you can find a good deal.
Comment from Hotel Management
17-Nov-2016 by ATG, Hotel Management
Thank you for the review. I am happy that you enjoyed your stay. There are a few things that we could not change since the building is part of the historic society. We have listened and will address this. Thank you again for staying with us.
3out of 5
Recommended
for Families
by A verified traveller from US

Posted 07-Nov-2016
Pros: The location.
Cons: We were furnished 2 washcloths, 2, hand towels and 3 bath sheets. However, we were 4 people in the room! We had to call the desk every day.
Location: It was only 7 blocks from Geo Brown Convention Hall and an easy walk. Good restaurants within walking distance.
We were pleased enough with the room but had to repeatedly request enough towels for the 4 of us staying in the room. There was a frig but no microwave. We finally found the hairdryer but only after calling the desk requesting one be brought to our room.
Comment from Hotel Management
07-Nov-2016 by Aaron-Manager, Hotel Management
Thank you for your feedback. We will pass on this information
3out of 5
by A verified traveller from san antonio, tx

Too many better options

Posted 07-Nov-2016
Pros: Staff was very helpful and friendly. Good location.
Cons: Layout of the room. Gouging on the only available parking.
Location: Location was good for the Brown Convention Center. Plenty of good restaurants nearby. On the free GreenLink line. Next to the Metro train line.
Although the waitstaff was great, you could walk next door to Starbucks and get the EXACT same food for less. The hotel staff were great, friendly, and helpful. The layout of the room sucked. The shower/toilet part of the bathroom had a door but the towels, shampoo, etcetera were on the other side of the door. No door between vanity/closet and beds. Room was a bit small but clean. No amenities except free WiFi and the TV kept losing signal when. There was no bad weather.
Comment from Hotel Management
07-Nov-2016 by Aaron-Manager, Hotel Management
Thank you for your feedback.
5out of 5
by A verified traveller

Clean hotel

Posted 07-Nov-2016 on Hotels
Just was surprised that the valet service didn't even ask us if we needed help putting our luggage in our vehicle.
4out of 5
by A verified traveller

Convenient and good service

Posted 06-Nov-2016 on Hotels
All service personnel were great and the location was fairly close to the convention center. Tiny closet and small sink area for cosmetics. But the room was clean and comfortable otherwise.
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Thank you for letting us know how we did. We look forward to your next visit.
4out of 5
by A verified traveller

Sentralt og enkelt

Posted 01-Nov-2016 on Hotels
Jeg har bodd der fler ganger i forbindelse med en konferanse Man får det man betaler for samtidig er det rolig så vis man vil kan man ta et glass uten å ha 1000 mennesker rundt seg jeg kommrr tilbake:)
5out of 5
by A verified traveller

Convenient Downtown Location

Posted 31-Oct-2016 on Hotels
Very nice room, friendly staff, perfect location for many downtown destinations.