NOT A 4 STAR!!! Don't recommend it
First of all, I am NOT picky. So for me to notice this, well, it was bad.
MY ROOM: No towels (when we requested some, they didn't do anything but leave them on the floor outside our door. We only found them because i got tired of waiting and opened the door to get them myself), one remote for two televisions (the living room area and the bedroom), pubes on the wash cloths (GROSS!), no coffee for the coffee machine, three pillows for a 4 person stay, only one extra blanket (Had to request more), only trash can in the whole place was the tiny one in the restroom, the shampoos AND bars of soap didn't smell nice, You can hear the train passing by ALL night, it was loud and we were on the 14th floor. i will say that the pillows were GREAT! I want some for my home.
The Staff: Upon arrival, some guy named Paul was there, and he was rude. I showed up around midnight with my tired wife and kids and he said, "Let me see if we even have any room for yall". I was like........... One morning i walked down with my wife and two little kids and requested a good breakfast place for my family. He insisted we go to the honeymoon cafe, we walked approximately 6 city blocks, seemed longer, just to learn its not the "Family, i hop or dennys style" breakfast place we were looking for. They sold expensive coffee and pastries, very similar to starbucks but much nicer. I'm 35, that was the worse recommendation in my life, not kidding.
Do not stay here!