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"Clean room pleasant staff. Service a little slow but hotel was very busy "

"This hotel worked perfectly for me; arriving on a late flight and being able to walk directly into a hotel room from the terminal. The room is tiny and there isn’t a window, but the price is reasonable and who needs a window for a short overnight stop? I will definitely stay there again."

"I've stayed at this Hampton Inn twice already. I have nothing negative to say. From the front desk, to the room comfort and great free breakfast, it is all we need for a short stay while traveling"

"Clean and convenient. The bar staff were friendly and helpful."

"Lovely maintained and staff, definitely the best I've stayed at at Gatwick. Room was modern as was public areas. Food in restaurant good too. Could do with better signage to the hotel from the north terminal transit but once you find it its very good "

"I arrived earlier that 3pm but the staff found a room that was ready so we could get settled sooner. Overall, we were happy with our stay, the breakfasts were really good, glad we paid for full breakfast as extra. location was also good. "

"The lift was out of order on my second morning when I was leaving. I had four bags with me which in total were too heavy to take down four flights of stairs in one trip. (I'm 76 and was on my own). Surely, lift maintenance should take place after all guests leaving that day had left. Fortunately, after a short wait, a member of staff helped me with my luggage to the car park. Room 407. The en suite bathroom was up four steep steps from the bedroom. The bathroom door had a self-closing device so in the wee small hours I had to fight with the door as I stumbled into the bathroom. Fortunately, I am not incontinent but I can visualise that "accidents" could happen when a guest is caught short. The disabled person's handle on the side of the stairs which should have helped was too short. Not sure if the steepness of the steps leading up to the bathroom is legal. I parked my car in the hotel garage. I do not remember seeing a tariff for the car park on the hotel's website. It may have been there but it was definitely not obvious. The cost for two days' stay was unexpected. Because of the extra cost, I did not take meals in the hotel. Their loss. On the good side, a pleasant maintenance employee helped to direct my car to the hotel garage. The young lady manager who helped me to get my luggage to the garage was also very nice. The temperature of the room was perfect and the bed was comfortable."

"Staff were brilliant. "

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."