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"It was a great vacation overall and the staff was amazing. The only thing they could do is add more parties and the bars at the pool should be open later than 6pm"

"I really enjoyed my stay at Excellence El Carmen. Had no trouble communicating with the staff. Our room was clean. We upgraded to Club. The only complaint about that was the pool service. We were served drinks at the beach club but at the pool, no one came around. We had to go to the bar if we wanted drinks. We had our free water therapy which was wonderful. We paid for the upgrade head and shoulder massage. Disappointed with that because my friend and I both paid for 30 minute upgrade and the service was split between one spa person. I feel we should have got 2 people for that part and a full 30 minutes each."

"Yes "

"Yes very nice the atmosphere the staff to service the drink, polite "

"Very decent hotel. "

"Excelente hotel, limpieza y trato del personal. En el área de la piscina está Edwin, que nos atendió espectacular, siempre atento y a que no faltara nada. En la noches hay actividad en mas noches, muy buena música"

"Gracias a Jose Miguel Jimenez y todo el staff que siempre nos trato de maravilla. Las chicas del check in MSyas, kimberly maria susana todos nos trataron bien los bartender Gilbert y todos los demas nos trataron de Maravilla. Gracias"

"I’d like everything"

"Absolutely loved our time here. All the staff was amazing and very friendly and helpful. The food was wonderful and our favorite. This is by far my top vacation destination so far. Will be back."