There are a number of items to report:
1) On arrival we were informed that the kitchen was closed and therefore we couldn't have breakfast which was pre-booked. We suspect that this difficulty has been caused by the pandemic but we would have preferred to have been informed in advance either by phone or email. Also, when asked where we could get breakfast, the receptionist said we should be able to find a cafe. It would be more helpful, especially for people new to the area, to provide more precise information about a couple of options and maps for how to get there.
We were told that the cost of the breakfast had been refunded (good), but at the time of writing, this hasn't been confirmed.
2) The reception desk was frequently unmanned, particularly in the morning; there was a number to call, however, the absence of a receptionist meant that the hotel lost 'the personal touch'.
3) We were in room 8 and we found that the sink plug didn't work very well; to maintain the water level, the taps had to be left running. We would have reported this at reception but... see point 2
4) There was a fire alarm at half-past midnight which turned out to be a false alarm, but it did result in a less than perfect night's sleep. The guy that checked on whether the alarm was for real apologised at the time. However, it would have been nice for that apology to be re-iterated in the morning as we checked out, however this didn't happen ... see point 2.
