Higashiyama Ward Holidays from £736

Good location and spacious

I read all the reviews before I booked this hotel yet I felt very disappointed. For so many English reviews, this hotel does not have a staff that speaks English well, if at all. Only one person could really help us and the rest barely understood our needs or questions. I asked for cream for my coffee. They didn’t have it and didn’t know what I was asking for. The front desk said they would look for some….never followed up. I asked for take away breakfast the morning we had to leave early. When we arrived at the front desk at 5:30am and inquired about our take away, the person at the front desk spoke zero English and hence, no take away was ready for us upon check out. We didn’t expect a 2 level hotel room. The bathroom is downstairs and the stairs are steep leading up to the bedroom. The pillows were uncomfortable. The private bath with salts was wonderful, everything was super clean, and overall the hotel is very pretty. I love coffee but mini creamers (doesn’t take like creamer whatsoever) they provide taste like heavy plastic and chemicals. If you’re used to morning coffee with cream, you will not get this here. All the other hotels we visited in Japan ( The 1 Hotel Tokyo and the W Osaka) brought up fresh real cream to our room with our coffee. The included breakfast was honestly not good at all. We decided to cancel the rest of our included breakfast at the hotel. For over $500 US per night I really felt this hotel could’ve been so much better.

The property is extremely beautiful, the amenities, especially the onsen bath were amazing and the rooms were spacious, clean and thoughtfully designed. The breakfast and lunch were delicious and the bar staff were relatively attentive. The front staff were helpful and attentive. If you need to do laundry they do have public coin laundry but it is always very busy so you may be waiting a very long time. We wish we would’ve upgraded our room with laundry included as we ended up having to go to a laundromat down the street (in the rain).

We had a great stay at this hotel. Check-in and check-out were both quick and easy, which made everything very convenient. The complimentary breakfast was excellent and had a great selection. Our room was clean and comfortable throughout the stay. The unexpected highlight, though, was the free ice cream such a fun and thoughtful bonus! We would definitely stay here again.

Couldn’t have chosen a better hotel for our stay in Kyoto. The location was great-walking distance to everything. The rooms were super nice, spacious, & the shower was the best shower experience we’ve ever had (water pressure & large rainfall shower that soaks you). Lastly, the breakfast was fabulous and a nice way to start our day & the rooftop bar had great views, cocktails & snacks where we played cards. All around 10/10!