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Outdoor pool
Outdoor pool
Outdoor pool

Guest reviews

3.9/5 Good
18 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment


Explore the area

Popular LocationSarakino10 min walk
Popular LocationAquaworld Aquarium11 min walk
Popular LocationStar Beach Water Park12 min walk
AirportHeraklion (HER-Nikos Kazantzakis)24 min drive

Choose dates to view prices

  • Double/Twin Pool View Balcony/Terrace

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
    More detailsDouble/Twin Pool View Balcony/Terrace
  • Triple Room

    Room amenities

    • 269 sq ft
    • City view
    • Sleeps 3
    • 3 Single Beds
    More detailsTriple Room
  • Double Single Use Balcony/Terrace

    Room amenities

    • Sleeps 2
    • 1 Single Bed
    More detailsDouble Single Use Balcony/Terrace

About this area


Located in Hersonissos, City Green Hotel is on the beach. Star Beach Water Park is a popular area attraction and if an activity is on the agenda, Port of Hersonissos and Crete Golf Club are worth checking out. Aquaworld Aquarium and Acqua Plus Water Park are also worth visiting. Our guests appreciate the hotel's quiet location.

Visit our Hersonissos travel guide
Popular Location

What's nearby

  • Sarakino - 10 min walk
  • Aquaworld Aquarium - 11 min walk
  • Star Beach Water Park - 12 min walk
  • Port of Hersonissos - 14 min walk
  • St. Paraskevi Church - 15 min walk

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 24 min drive


  • Where to eat
  • On-site dining venue – Buffet restaurant offering Mediterranean cuisine. Serves breakfast, lunch, dinner and light fare daily.

About this property

City Green Hotel

4-star hotel on the beach, near Star Beach Water Park
When you stay at this beach hotel, you can enjoy umbrellas and sunloungers. All 77 rooms offer free WiFi, furnished balconies and TVs. Guests will also find fridges, fans and safes.
City Green Hotel offers 77 forms of air-conditioned accommodation with a safe and complimentary slippers. Rooms open to furnished balconies. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. An iron/ironing board and hairdryers can be requested. Cots/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

All-inclusive details

All-inclusive room rates at City Green Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and local beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free nearby parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet meals, snacks and local beverages included
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool
  • Fridge


  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Greek


  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Terrace

Room amenities


  • Air conditioning
  • Fan
  • Free cots/infant beds
  • Linens


  • Hairdryer (on request)
  • Shower
  • Towels


  • 32-inch TV

Food and drink

  • Fridge

Outdoor space

  • Furnished balcony


  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service



Check-in between 2 PM and midnight
Minimum check-in age - 18


Check-out before 11:30 AM

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children 17 and younger are not allowed at this property; all guests older than 17 are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines
Property registration number 1039K013A2976801

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Children 17 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

City Hotel Hersonissos
City Hersonissos
City Green Hotel Hotel
City Green Hotel Hersonissos
City Green Hotel All Inclusive
City Green Hotel Hotel Hersonissos

Frequently asked questions

Can I cancel my reservation for free at City Green Hotel and receive a full refund?
Yes, City Green Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to City Green Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does City Green Hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
There is free parking nearby.
What time is check-in at this hotel?
Check-in is from 2 PM to midnight. After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at 11:30 AM.
Does City Green Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Some rate plans available at this property are all-inclusive.
Where is this hotel located?
Nestled on the beach, this Hersonissos hotel is within a 15-minute walk of Sarakino, Star Beach Water Park and Port of Hersonissos. Stalis Beach is 2.7 mi (4.4 km) away.

Guest reviews

Overall score and ratings for City Green Hotel

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very helpful, the situation of the hotel is central for easy reach to all shops cafes bars and the beach.

Stayed 11 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a very clean hotel the ladies came everyday to tidy the rooms etc, food well you couldn’t for any better for selection, would I go back again to the same hotel and the answer to that is YES.

Stayed 10 nights in Jul 2019


  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

It was clean and new. The location was nice as it was close to the bus and also close to the water. The bus from the airport costs less than 3€ However, when we arrived the staff was unaware that our stay was supposed to be all inclusive. After I pulled up the email with proof, she relented and gave us wrist bands. Also, there were two of us in our room but we had to give a deposit of 5€ to get two room keys. Also, it is 10€ if you want to use a pool towel. The food was good but mostly all the same every day. The night bar tender wasn’t very skilled at making drinks although the day bar tender was excellent. The pool closed quite early and the bar seemed to close right after all-inclusive ended at 10pm. Our ceiling started leaking, but the staff did come put down towels and made it stop leaking right away. Overall, it was a fine place for the price. If you stay here, just recognize that it is economy style not luxury. We expected that, so we were happy enough with our stay.

Stayed 3 nights in Jul 2019

4/5 Good

clean and quiet - great staff

This hotel is nice and very clean with a nice new feel to it having recently been completely refurbished. The staff are superb, particularly Nico and Alex on the bar. They are all very friendly with good English. it was a very late flight and the restaurant was closed but they even had some sandwiches in our room so that we had somthing to eat on our arrival. a bit of advice get on google maps and find exactly where the hotel is before you travel, the coach drops you off on the main road and not all the drivers know the hotel is as its set off the main road. its only a 1-2 minute walk but you will find yourself wandering around the back street at night for 10 minutes looking for it. overall very good really enjoyed our stay

Pros: very clean, feels new very quiet being set back from the main road but close enough that everything is only 2 minutes away beach 5 minutes away

Cons: the pool is very small but a new one has been built ready for next year restaurant hour need extending showers ridiculously small

Stayed 7 nights in Sep 2018

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel, rooms small but very clean. Staff really good.

Stayed 7 nights in Sep 2018