Search Hotels by Nesuto in Herne Hill from £115

"For what you’re paying I don’t believe you are getting any special 5 star experience. The staff at reception are not particularly friendly, especially when you call them from your room. That’s if you are able to get through to them, the phone is perpetually engaged. I had a tray table that was not collected for more than 24 hours which is not acceptable. The in-room dining options are very limited. Over all, I would say your front office staff needs better training on how to speak to guests. Or they pick and choose which guests to speak nicely to. "

"Thoroughly enjoyed our stay here. Staff were great and the room was great. The breakfast was great and will definitely return. "

"Great location, property is tired, wallpaper peeling off the walls, stained carpet. The bed is great though."

"Hotel was good but lack of swimming pool and surrounding area is a pity, "

"Shops were nearby, my work was outside this not being able to comment."

"Yes"

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"Beautiful, spotless with great view all around. "

"Enjoyed Pool and view of Swan River"