Henry Farm Holidays from £1,155

Elevators were not functioning properly which was frustrating and created some delays but other than that it’s a beautiful hotel with great staff

Perfect walking distance for everything downtown

This property was immaculate and the location was ideal for our trip. Property was well secured and it was very quiet. Property had everything as described on Expedia property description. As with anywhere there were a few minor issues which upon contacting Sam he gave further instructions and it was resolved. Example of an issue was the futon which would not lay flat due to the mechanism needing to be reset, however with a hard push and pull back it worked. Sam was exceptional, he answered our calls and text messages. He provided check in instructions, property rules few days before and check out instructions the day before check out. Overall, this was an accommodative property and highly recommended.

Pros: The biggest advantage of these apartments is their fantastic location. Situated in downtown Toronto, it’s incredibly convenient if you want to visit most of the city’s attractions. Staying here makes it easy to explore the best parts of the city. Cons: Unfortunately, there are quite a few drawbacks. The most significant issue is the extremely long Customer Journey Map (CJM) to access the apartments. At some point, I started to regret booking these accommodations due to the cumbersome process. 1. Lengthy Information Process: It starts with having to provide a lot of personal information before check-in. 2. Strange Deposit Payment: Then, you need to pay a deposit through a rather odd link, which is supposed to be refunded. I am hopeful it will be. 3. No Meet-and-Greet: I arrived at dusk and was told a representative would meet me and guide me, but no one showed up. I had to find a strange location with lockers in near darkness, which was difficult and the locker didn’t open easily. 4. Poor Instructions: I only found out the apartment number after getting to the floor, which was very confusing. There were no clear instructions on how to check out, connect to the Wi-Fi, or the password. I had to email and wait for responses each time I needed information, which was quite inconvenient. 5. Cleanliness: The apartment was not super clean. It was fairly clean, but I expected better.

Great staff and service.. perfect location, good dining.. will definitely return