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Reviews of Wolken Lodge

3.5 out of 5
Wolken Lodge
Road 202 Heng, Hengchun, Pingtung County

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 88 reviews" "
Rating 8 - Good. 34 out of 88 reviews" "
Rating 6 - Okay. 20 out of 88 reviews" "
Rating 4 - Poor. 8 out of 88 reviews" "
Rating 2 - Terrible. 7 out of 88 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Andy, Taichung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Bother
Dirty Room, not cleaned properly at any time during the stay, they never made the bed once in a week, lazy cleaning staff, breakfast was very poor, no choice, take it or leave it, no coffee at breakfast, had to supply our own. Small pool, never used it as the water was dirty. Spa tub on the room balcony, never used it as no privacy. Overall the place does not live up to the Hotel.Com overview.
Stayed 7 nights in May 2017

10/10 Excellent

george , SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family run hotel on route to kenting

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Expected more, okay location
My boyfriend and I stayed for 2 nights and felt a little disappointed. On the plus, the service staff were nice but spoke about as much English as we do Chinese, so communication was an issue. The downstairs bar area was nice and the outdoor private hot tub was relaxing. On the downsize, there was no safe in the room, the shower was very small, the towel hanger was inconveniently fastened INSIDE of the shower door. The complimentary breakfast was also not very tasty, I mostly ate dried toast and eggs with my coffee, none of the other Asian or Western fare looked appetizing. Lastly, the location was a decent 5-10 walk from Hengchun and across the street from a very good Thai restaurant. However, if you'd like to visit Kenting or any beaches make arrangements to rent a scooter or car or hire a taxi.

10/10 Excellent

Theo, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
A great stay in all respects. Renting a scooter is advisable and easy to do close by.

2/10 Terrible

Ming-Jen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
服務態度還好，硬體有些糟，壁紙剝落浴室門邊有壁虎便便，洗手枱沒有洗手皂和擦手巾，浴室僅有浴巾
Stayed 1 night in Feb 2021

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
戶外的浴缸超棒，服務態度不錯。
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐有待加強
早餐主食雖然不錯且會徵詢用餐時間，但並未事先解說食物內容是否可以接受，結果來了薯條雞塊
Stayed 1 night in Dec 2020

10/10 Excellent

YUAN LING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Lu Ning

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Lu Ning

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境清潔很糟糕！
房間很髒！櫃檯態度很差！ 跟櫃檯反應床頭櫃有3處髒污還有枕頭套有印子，結果只擦了2處贓物，枕頭套也沒換！浴室門一層厚厚灰塵都沒擦😡
Stayed 1 night in Oct 2020

8/10 Good

YUNG CHANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
質感OK
沒有衣櫃 早餐可以再清淡點
Stayed 1 night in Apr 2020
Response from 前台 on 6 Apr 2020
感謝您的喜歡，您的意見我們會記錄希望之後能更好:)

10/10 Excellent

Bai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 前台 on 26 Jan 2020
感謝您的喜歡，有機會歡迎再來玩

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置方便, 價格不貴
會館在恆春老街附近, 步行還算近. 房間整體算整潔, 美中不足的地方是冷氣與冰箱感覺有些老舊. 其餘的服務與設施以這個價位來說都可以接受.
Stayed 2 nights in Oct 2019
Response from 前台 on 24 Oct 2019
感謝您的回覆，我們會努力做到更好:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務親切，有問題都可以快速解決。 只是每天早餐都一樣，吃到第三天覺得有點膩
Stayed 3 nights in Aug 2019
Response from 前台 on 18 Aug 2019
感謝您的意見，我們之後會再討論改進喔~

8/10 Good

Paoyin

Liked: Staff & service
一切都尚可的雲起
浴缸在室外(陽台)，看得出清潔人員有加強清潔過，不過由於浴缸底部有煙蒂燙過的焦痕，心理覺得不舒服於是沒使用；房內的浴室有股淡淡的尿騷味，淋浴用的蓮蓬頭管子破了會一直漏水XD 屋頂的泳池只開到只到下午六點還是七點，根本來不及去，建議加長開放時間。 走路兩分鐘左右就有全聯、再過一個路口有7-11，很方便。 飯店自帶酒吧(讚XD)。 前台(吧台?)每個服務人員態度都很好。
Stayed 1 night in Jun 2019
Response from 前台 on 12 Jun 2019
感謝您的評論，我們會再加強您讓您不太開心的地方，下次歡迎您在來入住:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Bathroom equipment is old and the bathroom is not very clean
Stayed 1 night in May 2019
Response from 前台李 on 8 May 2019
謝謝你的評分，關於浴室的問題我們會在改進，感謝你

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from 前台 on 3 May 2019
謝謝您的評分，有機會歡迎再來玩~

8/10 Good

Roger

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from 前台李 on 13 Jun 2019
謝謝你的評分，我們會繼續努力

8/10 Good

Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from 前台李 on 29 Mar 2019
謝謝您的評分，我們會盡力達到更好:)

8/10 Good

YU-HSIANG, 台灣高雄

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體住宿感覺
房間還不錯，陽台有浴缸但蠻小的，熱水器很慢才熱不太理想，但整體上還ok,早餐不怎麼好吃只是擺盤好看，頂樓有露天泳池可放鬆
Stayed 1 night in Dec 2018
Response from 前台 on 22 Dec 2018
謝謝您的回饋，不好意思我們的水管這幾天剛好正在清潔，清潔後的水管因冷水充斥在熱水管中，所以熱水會熱得比較慢。 早餐的部分會再幫您回報廚房，希望下次有機會您再來的時候會讓您感受不同:)

8/10 Good

WEICHENG

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from 前台 on 14 Dec 2018
謝謝你的評分，我們會更努力達到更好

6/10 Okay

CHIHJUNG

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from 前台 on 17 Nov 2018
謝謝您的評分，我們會努力達到更好

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018
Response from 前台 on 26 Oct 2018
謝謝您的評分，我們會努力達到更好

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體的感覺很好，就是浴缸的氣氛燈壞了，有點不太OK。
Stayed 2 nights in Sep 2018
Response from 前台 on 4 Oct 2018
部分浴缸燈未開啟是因為安全性的問題，所以才另外提供小的蠟燭，有機會歡迎再來玩，也感謝您的回饋:)

2/10 Terrible

Yi Hung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
進去很後悔
一進房間就有點霉味，然後床投櫃、電話櫃都還有蠻厚的灰塵。接著去洗澡，毛巾還給我破2個洞，看到很傻眼... 接著回床上坐，又看到床上棉被破個洞... 真的受不了，才進去30分鍾不到，我們馬上辦退房，這種房間住不下去。真的太誇張了！！！
Stayed 1 night in Sep 2018
Response from 前台 on 27 Sept 2018
我們會紀錄您所遇到的狀況並加以改善做到更好，感謝您這次的回饋

10/10 Excellent

MEI-JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from 前台 on 20 Aug 2018
謝謝您的回饋，我們會努力達到更好

10/10 Excellent

TienTieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
環境很好，地點也很好
Stayed 2 nights in Aug 2018
Response from 前台 on 16 Aug 2018
感謝您的回饋，我們會努力更好

8/10 Good

pony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from 前台 on 1 Aug 2018
謝謝您的回饋，我們會努力達到更好:)

10/10 Excellent

Yun Teng

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from 前台 on 28 Jul 2018
感謝您的回饋，我們會盡力達到更好

6/10 Okay

chia hui

Disliked: Staff & service
Stayed 1 night in Jun 2018
Response from 訂房組-李小姐 on 25 Jun 2018
謝謝你的評分,我們會持續檢討進步!!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
墾丁雲起會館
如果是開車要住墾丁以便在附近玩的話，這個飯店旁邊有停車位很方便，附近也有全聯可以臨時買東西，房間內有戶外按摩池可以用。
Stayed 1 night in Apr 2018
Response from 前台 on 13 Apr 2018
謝謝你的推薦，我們會努力做到更好

8/10 Good

Ela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
民宿性質的商旅，位置好，買東西方便！
Stayed 1 night in Mar 2018
Response from 前台 on 20 Mar 2018
謝謝您的回饋，我們會做到更好

8/10 Good

Yu Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Response from 前台 on 11 Apr 2018
謝謝您的評分，我們會更加努力

4/10 Poor

小慈

Disliked: Cleanliness, property conditions & facilities, room comfort
舊沒關係，環境衛生沒過關
隔音設備超差，毛巾黃還破洞，重點是早餐的杯子幾乎沒洗乾淨，有一個還留有口紅印，餐盤還濕濕的沒烘乾消毒
Response from 前台 on 23 Feb 2018
您好，謝謝您的反饋，我們會回報公司您發生的情況，也會在改善您遇到的狀況，謝謝

8/10 Good

Peiyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from 前台 on 15 Apr 2018
謝謝您的回饋，我們會更加努力

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
房間是地毯的關係可能因為這樣所以地毯都沒有吸乾淨，我住703窗簾軌道壞了沒辦法整個密合，被子的車縫線裂開，浴缸氣氛燈後來沒沒有亮，其他都能夠接受
Stayed 1 night in Oct 2017
Response from Lee on 4 Nov 2017
謝謝您的意見，我們會在更努力加強達到更好，您提出的意見我們會在加強，希望有機會能再次前來試試:)

8/10 Good

Jay, 高雄

Liked: Staff & service, property conditions & facilities
還不錯
一樓是小酒吧跟早餐， 晚上下去休息不錯， 房間內的燈光有點昏暗， 但陽台外有浴缸不錯，可惜按摩水柱壞了， 頂樓SPA池似乎有使用限制， 建議可以在網站上說清楚一點， 雖然不是開放時間， 但業者很大方開發放讓我們帶小孩上去使用， 服務很好。
Stayed 1 night in Aug 2017
Response from 前台 on 10 Sept 2017
您好，感謝您喜歡我們會館，浴缸的部分都是一般的浴缸並未有按摩水柱，SPA池的開放時間限制因為訂房網站上無法顯示確切時間，所以我們在訂房網站上有標住有使用限制，您的意見我會再向公司回報在訂房網站上註明更清楚的細節。謝謝，雲起會館

10/10 Excellent

MEI FEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有特別幫我們準備 素食ㄉ早餐菜色，另外晚上10~12點還有 駐唱，不錯
Stayed 1 night in Jul 2017
Response from Lee on 10 Sept 2017
感謝您喜歡我們會館，謝謝，雲起會館。

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
整體而言普通，但服務還算親切。 乾淨整潔度有待加強，浴室內還有未清掉的煙蒂(明明是禁菸房!)
Stayed 1 night in Jul 2017
Response from Lee on 10 Sept 2017
感謝您的回覆，我們會在向公司反映您碰到的狀況，也會在加強整潔的細節。謝謝，雲起會館。

6/10 Okay

Jay, Hsieh

整體算okay.小細節要注意
整體算okay.小細節要注意.房間打掃和備品的汰換度需要注意。浴巾可以換新的。房間給的杯子也有裂痕。需注意。
Stayed 1 night in Jul 2017
Response from 前台 on 10 Sept 2017
感謝您的回覆，會在向公司反映您遇到的情況，也會加強整潔以及備品的更換。謝謝，雲起會館。

10/10 Excellent

昱穎

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

Chienchun

Disliked: Cleanliness, property conditions & facilities, room comfort
隔音差 浴室不太乾淨
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
非民宿的很不錯選擇!
服務很好! 整體都好乾淨! 唯獨是房間WIFI 很慢! 天台個泳池好正! 同埋成個酒店serve 好少人! 好有假日悠閒既感覺!

8/10 Good

Pei Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
真的很好哦！推薦!

6/10 Okay

YUEH-HUA

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
櫃檯服務態度，有待加強。
透過Hotels.com訂房，我們依照往常的經驗拿著編號前往Check in，櫃檯表示無此資料，也說沒有任何Hotels.com的訂房明細。原先以為自己的疏失，因此耐心的再次確認，我再次出示訂購明細，櫃檯連看也不看就說，請我自己聯繫客服，我反問：是否可以提供姓名以供查驗，但櫃檯態度讓我其實有點不悅。完全沒有想要試著幫我解決問題。 最後透過Hotels.com客服聯繫後，才能成功入住。 我想說的是，我不是不講理的人，但是當我出示任何證明時、櫃檯卻只說『你可能要自己想辦法聯繫他們』讓我覺得有點失望。 會館泳池偏小，單車也年久失修，房間的床很大、乾淨舒適這點不可否認。 附近機能也不錯，有7-11、全聯、泰式餐廳等等。 提供些許意見，感謝。

6/10 Okay

Verified traveller