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"Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked. Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal. Breakfast was OK but not very hot - I hate cold mushrooms! Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother."

"Location"

"Gorgeous hotel. Spa was lovely. And great breakfast"

"Plugs in the rooms don’t work. "

"Clean room, friendly staff"

"Great stay, would recommend"

"Great staff , extremely helpful, lovely room "

"Great location and wonderful quality rooms"

"We were there 2 nights and had a great time good location friendly and helpful staff it was perfect and the room was great"