Hawley Holidays from £989

This hotel is right in the heart of Times Square—very accessible, clean, and the staff was helpful. Although I wasn’t there much since I was mostly out exploring, I had no issues during my stay. The only minor confusion was that there are two RIU hotels just a couple of blocks from each other, but that’s not a reflection on the hotel itself

Room was very clean and aesthetically pleasing. The views from the property were amazing! Nice and spacious as well. Will book again when I come back to NY!

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

My daughters had a two-night stay and reported that the accommodations were pleasant and ideally situated near LGA and the concert venue. They also found the shuttle service to be quite convenient.

didn't like the manager Avinash answer to me when I asked if they had cups as they had run out and told me if I go but them he would reimburse me. other than that they staff was incredible