Title: Wil'que Westlake Hotel & Residences Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Wil'que Westlake Hotel & Residences Family-friendly aparthotel with free local area shuttle and fitness centre ![Restaurant](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/49bcfd64.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/7997c8a1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room, 3 Bedrooms | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/ae2f0c8f_edited_2ff4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/w2536h1895x0y0-a611394b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premier Studio | Private kitchen | Fridge, microwave, stovetop, electric kettle](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/856721e2_edited_cb37.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies West Lake 254D Hotel & Residence offers a tranquil garden setting with amenities for all ages. Enjoy the gym, outdoor pool, or sun terrace. Attentive staff ensures a pleasant stay with free WiFi, bike rentals, and laundry services. 8.6 Excellent ## Popular amenities - Dryer - Washer - Pool - 24/7 front desk - Gym - Housekeeping £35 includes taxes & fees 19 Oct - 20 Oct ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 16 of 16 rooms ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/1164821a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Deluxe - Sleeps 4 ![Deluxe Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/b4337d0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Bedroom ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 581 sq ft - Lake view - Sleeps 2 - 1 King Bed ![Deluxe Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/58ec5969.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Bedrooms ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 829 sq ft - Lake view - Sleeps 4 - 1 King Bed and 1 Queen Bed ![Executive Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/36dd9188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Bedrooms ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 937 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 1 King Bed and 1 Large Single Bed ![Premier Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/5c59c7b7_edited_d453.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 2 Bedrooms ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 1023 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 1 King Bed and 1 Queen Bed ![Deluxe Room, 3 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/1da87774.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 3 Bedrooms ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 990 sq ft - 3 bedrooms - Lake view - Sleeps 5 - 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed ![Executive Room, 3 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/4f652127_edited_0702.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 3 Bedrooms ### Highlights Balcony Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 1206 sq ft - 3 bedrooms - Lake view - Sleeps 5 - 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/d7b61450.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Executive - Sleeps 2 ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/838a876b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Premier - Sleeps 2 ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/74aa163b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Deluxe - Sleeps 2 ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/327735b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Deluxe - Sleeps 5 ![Executive Studio | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/5a66e094.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio ### Highlights Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer Separate bedroom - 398 sq ft - Sleeps 2 - 1 King Bed ![Premier Studio | 1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/42578423.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Studio ### Highlights Separate sitting area Air conditioning Free rollaway/extra beds Free cots/infant beds Kitchenette Fridge LCD TV Washer/dryer - 431 sq ft - Partial lake view - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/3b423e82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Premier - Sleeps 4 ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/e4771105.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Executive - Sleeps 5 ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/9bdf1e49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Executive - Sleeps 4 ## You may also like Ad ![2 bars/lounges, lobby lounge, cocktail bar](https://images.trvl-media.com/lodging/5000000/4780000/4772300/4772269/65777e02.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Hanoi Landmark72 by IHG Nam Từ Liêm - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 628 reviews £110 includes taxes & fees 16 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Wilque-Westlake-Hotel-Residences.h1671643.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Wilque-Westlake-Hotel-Residences.h1671643.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.04393%2C105.81841&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NZOiED_q5l16XVXHNZBebcLWmO4=) No 254d Thuy Khue Road, Hanoi, 10000 #### What's nearby - West Lake - 2 min walk - 0.1 miles - Lotte Center Hanoi - 20 min walk - 1.1 miles - Ho Chi Minh Mausoleum - 3 min drive - 1.6 miles - Hanoi Old Town Night Market - 5 min drive - 3.0 miles - Hoan Kiem Lake - 6 min drive - 3.2 miles #### Getting around - Hanoi Long Bien Station - 12 min drive - Hanoi (HAN-Noi Bai Intl.) - 30 min drive #### Restaurants - ‪Bia Cường Hói 01 Trích Sài - ‬5 min walk - ‪Bonjour Cafe - ‬4 min walk - ‪Doner Spot - ‬4 min walk - ‪Motown Gastropub - ‬4 min walk - ‪Bánh Mì Sài Gòn - ‬2 min walk ## About this property ### Wil'que Westlake Hotel & Residences Family-friendly aparthotel with free local area shuttle and fitness centre Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, a children's pool and concierge services. Each apartment provides free WiFi and free wired Internet, an LCD TV with cable channels, and a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers. Wil'que Westlake Hotel & Residences offers 90 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets. This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/910000/906200/906150/5a5082d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diamond Westlake Suites Tay Ho - Pool - Kitchen - Washer - Dryer 9.0 Wonderful 464 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=906150&PinnedHotelID=906150&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Room, 1 King Bed, Kitchenette (Bathtub) | Property amenity](https://images.trvl-media.com/lodging/2000000/1930000/1922700/1922681/f236719e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Somerset Hoa Binh Hanoi Cau Giay - Pool - Hot tub - Kitchen - Washer 9.2 Wonderful 290 reviews £46 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=1922681&PinnedHotelID=1922681&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/7000000/6430000/6429900/6429890/ad8a8f68.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Super Candle Hotel Ba Dinh - 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19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=4626837&PinnedHotelID=4626837&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/03e62c7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Westlake Pearl Aparthotel & Spa - By Pegasy Group Tay Ho - Kitchen - Washer - Free WiFi - Restaurant 8.6 Excellent 46 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16660000/16652200/16652182/5bc936c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Champton Hanoi Hotel Old Quarter - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 627 reviews £38 includes taxes & fees 28 Oct - 29 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=16652182&PinnedHotelID=16652182&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9050000/9045500/9045496/eced9b34.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elegant Suites Westlake Tay Ho - 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Pool - Hot tub - Kitchen - Washer 9.0 Wonderful 1,058 reviews £85 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1559027&PinnedHotelID=1559027&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool ### Internet - Available in the apartment: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free area shuttle - Parking on site (VND 70,000 per night) ### Family friendly - Babysitting (surcharge) - Children stay free (see details) - Children's pool ### Kitchenette - Cookware, dishware, and utensils - Electric kettle - Hob - Microwave - Paper towels - Refrigerator - Rice cooker - Tea bags/instant coffee ### Dining - A restaurant - Limited room service ### Bedrooms - Alarm clock - Bedroom - Bedsheets provided - Rollaway/extra bed: VND 500,000 per day ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Hydromassage showerhead - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Living spaces - Living room - Separate sitting area ### Entertainment - 32-inch LCD TV with premium cable channels ### Outdoor areas - Garden - Terrace ### Laundry - Laundry facilities - Laundry service - Washer/dryer ### Work spaces - Computer station - Laptop workspace ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - Hardwood flooring in room - Lift - Thin carpet in room - Smoke-free property ### Services and conveniences - 24-hour front desk - ATM - Blackout drapes - Concierge services - Free bottled water - Housekeeping (daily) - Iron/ironing board - Luggage storage - Phone - Safe - Safe at front desk - Tour and ticket assistance ### Location highlights - Near the airport - On a lake ### Things to do - Bicycle rentals - Children's pool - Gym ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Security system - Window guards - Fire extinguisher ### General - 1 building - 8 floors - 90 units - Access via exterior corridors - Bicycle rentals - Garden ## Policies ### Check-in Check-in time starts at 2 PM ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 500000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 982000 per vehicle (one way) - Self-parking fee: VND 70000 per night - Rollaway bed fee: VND 500000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Somerset Aparthotel Hanoi West Lake Somerset Hanoi West Lake Somerset West Lake Hanoi Somerset West Lake Hotel Hanoi Somerset West Lake Hanoi Aparthotel Somerset West Hanoi Somerset West Lake Hanoi Wil'que Westlake & Residences West Lake 254D Hotel Residence Wil'que Westlake Hotel & Residences Hanoi Wil'que Westlake Hotel & Residences Aparthotel Wil'que Westlake Hotel & Residences Aparthotel Hanoi ## Frequently asked questions ### Does Wil'que Westlake Hotel & Residences have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Wil'que Westlake Hotel & Residences? > As of 16 Oct 2025, prices found for a 1-night stay for 2 adults at Wil'que Westlake Hotel & Residences on 19 Oct 2025 start from £35.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hanoi-Hotels-Wilque-Westlake-Hotel-Residences.h1671643.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Wil'que Westlake Hotel & Residences pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Wil'que Westlake Hotel & Residences? > Self-parking is available for VND 70000 per night. ### What time is check-in at Wil'que Westlake Hotel & Residences? > Check-in begins at 2 PM. ### What time is check-out at Wil'que Westlake Hotel & Residences? > Checkout is at noon. ### Does Wil'que Westlake Hotel & Residences provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of VND 982000 per vehicle applies. ### Where is Wil'que Westlake Hotel & Residences located? > This family-friendly Hanoi aparthotel is located near the airport, within 1 mi (2 km) of West Lake, Hanoi Botanical Garden and Thu Le Park. Hoan Kiem Lake is 2.9 mi (4.6 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Wil'que Westlake Hotel & Residences Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.2 Location ### 8.6 Staff & service ### 8.0 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 103 8 - Good 102 6 - Okay 27 4 - Poor 8 2 - Terrible 3 ### 8/10 Good #### Yoshiyasu 18 Jul 2025 Liked: Cleanliness, amenities, communication I had a comfortable stay. If I had to say one thing, it would be better if thre were more breakfast options and daily changes. ##### Yoshiyasu Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Indra 20 Feb 2025 Liked: Cleanliness, room comfort, communication #### Friendly staff Friendly and supportive staff for the customer. Hotel are clean, close to everywhere. ##### Indra Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Alan Gordon 1 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication A great size pool with large lake beside hotel. What you need is close by. ##### Alan Gordon Stayed 6 nights in May 2024 ### 4/10 Poor #### Verified traveller 29 Jul 2024 Disliked: Communication #### Allocated the wrong rooms Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội. ##### Verified traveller Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Jun 1 Sept 2025 Liked: Cleanliness, communication ##### Jun Stayed 5 nights in Aug 2025 ### 6/10 Okay #### Shigeki 22 Aug 2025 バスタブ付きを頼んだが、付いて無かった。 ##### Shigeki Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ryohei 23 Jun 2025 Liked: Cleanliness, room comfort, communication ##### Ryohei Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### noriko 23 Apr 2025 Liked: Cleanliness, amenities, communication ○スタッフ 受付やレストランのスタッフ、ドアマン、スタッフ全てが優しかったです。 ○朝食は 人20万ドンほどでつけられます。 フォーは毎朝ありました。パンやフルーツ、ヨーグルト、卵料理などベトナムを感じられるものが豊富で朝食を付けてよかったです。 ○キッズルーム あると記載(写真)がありましたが、倉庫になっていてありませんでした。 写真にあるプール横の遊具もありませんでした。 ただ、スタッフが子どもに大変優しくタクシーの乗り降りも手伝ってくれます。子連れで安心して滞在できるホテルでした。 ##### noriko Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Yeong-Joo 17 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication 넓은 객실과 편리한 시설. ##### Yeong-Joo Stayed 2 nights in Sep 2024 ### 8/10 Good #### Tse Kin 21 Aug 2024 Liked: Cleanliness, room comfort, communication ##### Tse Kin Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### nobuaki 3 May 2024 ##### nobuaki Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### eunhai 10 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication 직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다 ##### eunhai Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Ponekham 5 Apr 2024 Liked: Cleanliness, property conditions & facilities, communication Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great. ##### Ponekham Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Yoichi 28 Mar 2024 Liked: Cleanliness, property conditions & facilities, communication ##### Yoichi Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Yasushi 14 Mar 2024 Disliked: Amenities, property conditions & facilities, communication ご飯があまり美味しく無い。テレビが映らない。 ##### Yasushi Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Robert 12 Apr 2023 Liked: Cleanliness, property conditions & facilities, communication Always enjoy the staff, location and amenities ##### Robert Stayed 7 nights in Apr 2023 ### 10/10 Excellent #### Robert 25 Mar 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Robert Stayed 27 nights in Feb 2023 ### 10/10 Excellent #### Robert 21 Feb 2023 ##### Robert Stayed 19 nights in Jan 2023 ### 10/10 Excellent #### Wai Lun 11 Feb 2023 Liked: Cleanliness, room comfort, communication ##### Wai Lun Stayed 3 nights in Feb 2023 ### 8/10 Good #### Patricia Nora 20 Dec 2022 Liked: Room comfort, communication ##### Patricia Nora Stayed 2 nights in Dec 2022 ### 6/10 Okay #### Hue 23 Apr 2022 ##### Hue Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Robert 29 Jan 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Robert Stayed 3 nights in Jan 2022 ### 8/10 Good #### Verified traveller 1 Nov 2021 Liked: Cleanliness, room comfort, communication 하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요. ##### Verified traveller Stayed 16 nights in Oct 2021 ### 10/10 Excellent #### Verified traveller 26 Mar 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Verified traveller Stayed 1 night in Mar 2021 ### 8/10 Good #### Hue 22 Nov 2020 Liked: Cleanliness, room comfort, communication Tốt ##### Hue Stayed 1 night in Nov 2020 ## Expedia's Latest Trends ### Hotels > [Hoi An Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Hoi-An-Beach-Resort.h1522088.Hotel-Information) > > [Palm Garden Beach Resort and Spa](https://www.expedia.co.uk/Da-Nang-Hotels-Palm-Garden-Beach-Resort-And-Spa.h1409970.Hotel-Information) > > [Au Lac Charner Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Au-Lac-Charner-Hotel.h11849092.Hotel-Information) > > [Lotte Hotel Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Lotte-Hotel-Hanoi.h8829295.Hotel-Information) > > [La Siesta Classic Ma May](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-La-Siesta-Hotel-Spa.h8964136.Hotel-Information) > > [Melia Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Melia-Hanoi.h201227.Hotel-Information) > > [Tirant Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Tirant-Hotel.h5656996.Hotel-Information) > > [Boutique Hoi An Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Boutique-Hoi-An-Resort.h3844071.Hotel-Information) > > [Solaria Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Solaria-Hotel.h44359300.Hotel-Information) > > [Renaissance Danang Hoi An Resort & Spa](https://www.expedia.co.uk/Hoi-An-Hotels-Renaissance-Hoi-An-Resort-Spa.h17891194.Hotel-Information) > > [Riverside White House Boutique Hotel](https://www.expedia.co.uk/Da-Nang-Hotels-Riverside-White-House-Hotel.h18745270.Hotel-Information) > > [Hanoi Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Boutique-Hotel-Spa.h4133988.Hotel-Information) > > [Minerva Church Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Minerva-Church-Hotel.h5613418.Hotel-Information) > > [Mia SaiGon Luxury Boutique Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Mia-SaiGon-Luxury-Boutique-Hotel.h37282059.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > > [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) > > [LUCIEN HANOI LAKESIDE HOTEL & ROOFTOP](https://www.expedia.co.uk/Hanoi-Hotels-OGallery-Classy-Hotel-Spa.h32682023.Hotel-Information) > > [Hanoi Daewoo Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Hanoi-Daewoo-Hotel.h69101.Hotel-Information) > > [The Lapis Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Lapis-Hotel.h17471570.Hotel-Information) > > [Pullman Danang Beach Resort](https://www.expedia.co.uk/Da-Nang-Hotels-Pullman-Danang-Beach-Resort.h3520339.Hotel-Information) > > [Hotel de l'Opera Hanoi - 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