Title: Pegasy Premium Suites & Residence Westlake Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Pegasy Premium Suites & Residence Westlake Aparthotel with free parking, 3-minute walk to West Lake ## Photo gallery for Pegasy Premium Suites & Residence Westlake ![Executive Penthouse | Terrace/patio - Pegasy Premium Suites & Residence Westlake (Hanoi)](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/d25be2e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Street view - Pegasy Premium Suites & Residence Westlake (Hanoi)](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/ca9eed80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![49-inch TV with digital channels, Netflix, pay films - Pegasy Premium Suites & Residence Westlake (Hanoi)](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/5e2d77a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Penthouse | Desk, soundproofing, iron/ironing board, free WiFi - Pegasy Premium Suites & Residence Westlake (Hanoi)](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/bccd7b0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Pegasy Premium Suites & Residence Westlake (Hanoi)](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/c77ee570.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Pegasy Suites Lakeside, near West Lake, offers a quiet retreat with a garden and outdoor entertainment space. Guests enjoy local culture and practical amenities like WiFi, laundry facilities, and luggage storage. The airport shuttle simplifies arrivals and departures. ## Reviews 8.2 Very good ## Popular amenities - Kitchen - Parking included - Free Wi-Fi - Air-conditioning - Laundry room - Outdoor space £26 includes taxes & fees 13 Feb - 14 Feb ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds Showing 8 of 8 rooms ### View all photos for Classic Studio ![Classic Studio | Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/3b6c00c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Studio ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - City view - 431 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Apartment ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/9d648113.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - City view - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Apartment, Bathtub, Lake View ![49-inch TV with digital channels, Netflix, pay films](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/5e2d77a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, Bathtub, Lake View ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - Lake view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Executive Penthouse ![Executive Penthouse | Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/bccd7b0f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Penthouse ### Highlights Outdoor play area Furnished patio Garden Separate dining area Separate sitting area Soundproofed Individually decorated Air conditioning - Lake view - 1399 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Apartment ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/3d4261e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Heating Free rollaway/extra beds Kitchen - City view - 969 sq ft - 2 bedrooms - Sleeps 5 - 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed ### View all photos for Deluxe Apartment ![Deluxe Apartment | Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/aaacc08f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Air conditioning Heating Free rollaway/extra beds Kitchen - Lake view - 969 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed ### View all photos for Grand Apartment ![Grand Apartment | Living area | 49-inch TV with digital channels, Netflix, pay films](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/9fcf4619.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Apartment ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer Dining table - City view - 753 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Panoramic Apartment ![Panoramic Apartment | Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/94000000/93470000/93465100/93465082/020e2c25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Apartment ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Air conditioning Heating Kitchen Full-sized fridge/freezer - Lake view - 1399 sq ft - 3 bedrooms - Sleeps 7 - 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Pegasy-Suites-Lakeside.h93465082.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Pegasy-Suites-Lakeside.h93465082.Hotel-Information) ## About the area Located in Tay Ho, a neighbourhood in Hanoi, Pegasy Premium Suites & Residence Westlake is near the airport and near a train station. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) [View more Aparthotels in Hanoi](https://www.expedia.co.uk/Hanoi-Apart-Hotels.d1428-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.06022%2C105.83320&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Vh6pp8ts-2ycdtTQATWnf2pqRlo=) No 33 /399 Au Co, Tay Ho, Hanoi, Hanoi, 100000 ### What's nearby - ![Beautiful pagoda in Hanoi... possible to walk but recommend to have a motorbike take you as it’s just outside of the main city area and easy to rent or hail someone to take you. Worth the views!](https://images.trvl-media.com/place/3000664655/acb7abd2-59b5-4d09-9a2c-ae42b8c1dcd4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 2 min walk \- 0.1 miles - ![Tran Quoc Pagoda showing a river or creek](https://images.trvl-media.com/place/6115798/6249e7a1-cdab-42c2-91e0-50047090658a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tran Quoc Pagoda 3 min drive \- 1.4 miles - ![Quan Thanh Temple which includes a square or plaza and a temple or place of worship](https://images.trvl-media.com/place/6268303/3db6a707-ae22-42cf-9433-379a9797d4b2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quan Thanh Temple 4 min drive \- 1.9 miles - ![Ho Tay Water Park Ferris Wheel in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635926568533/beec3195-b2a8-4198-9c90-6cbfa849f122.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ho Tay Water Park 5 min drive \- 1.6 miles - Syrena Shopping Center 10 min walk \- 0.6 miles ### Getting around - Hanoi Long Bien Station 8 min drive - Ga Co Loa Station 16 min drive - Hanoi (HAN-Noi Bai Intl.) 30 min drive ### Restaurants - Pizza 4P's Âu Cơ 3 min walk - The Oven D'Or 5 min walk - Oriberry 3 min walk - Sheraton Club Lounge 4 min walk - Workshop14 5 min walk ## About this property ### Pegasy Premium Suites & Residence Westlake Aparthotel with free parking, 3-minute walk to West Lake Along with concierge services, this aparthotel has laundry facilities and express check-in. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, tour/ticket assistance and a garden are on-site. Each apartment features a kitchen with a fridge and a microwave, plus free WiFi and a TV with digital channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include Netflix and a rainfall shower. Pegasy Premium Suites & Residence Westlake offers 10 air-conditioned accommodations with rice cookers and complimentary slippers. This accommodation offers separate sitting areas and includes dining tables. Televisions come with digital channels, pay-per-view films and Netflix. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste. This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and printers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. ## Similar properties ![Deluxe Suite, Lake View | Living area | 52-inch flat-screen TV with cable channels](https://images.trvl-media.com/lodging/107000000/106150000/106145200/106145123/e83748d7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Label6 Coliving Quang Khanh Tay Ho - Washing machine - Free Wi-Fi - Air-conditioning - Outdoor space 9.2 Wonderful 39 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=106145123&PinnedHotelID=106145123&HadPinnedHotel=true®ionId=-1&adults=2) ![Signature Apartment | Desk, laptop workspace, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/94000000/93040000/93031800/93031701/57b90286.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Margaery Boutique Apartment Tay Ho - Kitchen - Washing machine - Dryer - Free Wi-Fi 8.6 Excellent 29 reviews £17 includes taxes & fees 21 Feb - 22 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=93031701&PinnedHotelID=93031701&HadPinnedHotel=true®ionId=-1&adults=2) ![Exclusive Studio | Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/96000000/95150000/95141200/95141106/4873049c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Euphoria Hanoi Tay Ho - 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18 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=108561541&PinnedHotelID=108561541&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Twin Room, 2 Bedrooms, City View | Living area | Smart TV, fireplace](https://images.trvl-media.com/lodging/97000000/96290000/96280700/96280633/1fd43265.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pegasy Apartments & Travel Tay Ho - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 16 reviews £26 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=96280633&PinnedHotelID=96280633&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite, Balcony, Lake View | Minibar, desk, laptop workspace, soundproofing](https://images.trvl-media.com/lodging/114000000/113710000/113704900/113704845/c4fbef26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Westlake Pearl Suites - By Pegasy Group Tay Ho - Spa - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 36 reviews £28 includes taxes & fees 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=113704845&PinnedHotelID=113704845&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671643/0d263da8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wil'que Westlake Hotel & Residences Tay Ho - Pool - Kitchen - Washing machine - Dryer 8.6 Excellent 251 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=1671643&PinnedHotelID=1671643&HadPinnedHotel=true®ionId=-1&adults=2) ![Panoramic Suite | Terrace/patio](https://images.trvl-media.com/lodging/93000000/92730000/92720500/92720433/04d5e37e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MoonLight Tay Ho Tay Ho - Kitchen - Parking included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 83 reviews £21 includes taxes & fees 14 Feb - 15 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=92720433&PinnedHotelID=92720433&HadPinnedHotel=true®ionId=-1&adults=2) ![Coffee service](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/7a2173eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Westlake Pearl Aparthotel & Spa - By Pegasy Group Tay Ho - Kitchen - Washing machine - Free Wi-Fi - Restaurant 8.4 Very good 51 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=93465082&PinnedHotelID=93465082&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=93465082,106145123,93031701,95141106,96106304) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free secured, covered self parking on site - Limited on-site self parking - Onsite parking options include a carport ### Kitchen - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave - Rice cooker ### Dining - Dining table ### Bedrooms - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Living spaces - Dining table - Separate dining area - Separate sitting area ### Entertainment - 49-inch TV with digital channels - Netflix - Pay films - Streaming services ### Outdoor areas - Charcoal grill - Garden - Outdoor entertainment area - Outdoor furniture - Terrace ### Laundry - Laundry facilities ### Work spaces - Desk - Printer ### Comfort - Air conditioning - Ceiling fan - Heating ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 3 steps to reach entrance - Accessible airport shuttle - Hardwood flooring in room - No lift - Tile flooring in room - Visual alarms in hallways - Designated smoking areas (fines apply) ### Services and conveniences - Concierge services - Daily housekeeping - Iron/ironing board on request - Luggage storage - Tour and ticket assistance - Virtual front desk ### Location highlights - Near a health/beauty spa - Near a hospital - Near a train station - Near the airport ### Things to do - Theme park nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 10 units - Cleaning products are eco-friendly - Garden - Soundproofing ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Express check-in available Minimum check-in age - 16 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation A virtual front desk provides assistance to guests Guests are recommended to download the property's Zalo mobile app before check-in Information provided by the property may be translated using automated translation tools ### Access methods Access code, host will greet you ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 1000000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 18 per vehicle (one-way, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Pegasy Suites Lakeside Pegasy Suites & Westlake Hanoi Pegasy Premium Suites & Residence Westlake Hanoi Pegasy Premium Suites & Residence Westlake Aparthotel Pegasy Premium Suites & Residence Westlake Aparthotel Hanoi ## Frequently asked questions ### Is Pegasy Premium Suites & Residence Westlake pet-friendly? ### How much does it cost to stay at Pegasy Premium Suites & Residence Westlake? ### How much is parking at Pegasy Premium Suites & Residence Westlake? ### What time is check-in at Pegasy Premium Suites & Residence Westlake? ### What time is check-out at Pegasy Premium Suites & Residence Westlake? ### Does Pegasy Premium Suites & Residence Westlake provide a shuttle to the airport? ### Where is Pegasy Premium Suites & Residence Westlake located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pegasy Premium Suites & Residence Westlake Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.4 Amenities ### 9.0 Property conditions & facilities 10 - Excellent 16 8 - Good 0 6 - Okay 1 4 - Poor 2 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Mahmoud 6 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I enjoyed staying for the third time staying on West lake prefer staying here , Luxury and very clean , Lake View , feel like my home 🏠 ![](https://a.travel-assets.com/ugc/hotel-reviews/aeab2493-932d-4235-b093-b154ecfc2166-1749193405327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a8eddd65-7b89-4e30-b24b-5097635dae83-1749193435411.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0078af48-fd7d-4810-a966-a539cd95dcac-1749193467710.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mahmoud Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Lauren 1 Apr 2025 Liked: Cleanliness, property conditions & facilities, communication Lovely staff with very accommodating hotel accommodations and great dining. The staff are willing to help with scheduling and transportation and food as well. Will definitely be staying here again and again. ##### Lauren Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Linh 12 Feb 2025 Liked: Cleanliness, property conditions & facilities, communication Clean and comfortable room, enthusiastic and thoughtful staff, furniture so modern! ##### Linh Stayed 1 night in Feb 2025 ### 10/10 Excellent #### GH 30 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication We had a great stay. The apartment was fancy. Spacious room, fully equipped kitchen and smart TV. I'm happy to be here for the next trip ##### GH Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Daniel 15 May 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication It was an absolutely brilliant apartment in Westlake Hanoi. I loved the room and the service. The room even got a washing machine and tumble dryer for cleaning my things. Such a incredible experience ##### Daniel Stayed 1 night in May 2025 ### 10/10 Excellent #### Hue 3 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was very nice, my boyfriend usually had problem sleeping at other places but at this place we were very comfortable. It’s in a very quiet and peaceful area so highly recommend it to those who want to relax ##### Hue ### 10/10 Excellent #### Trang 12 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great night here. Private and quiet. Big tub to relax and cook with friends ##### Trang Stayed 1 night in Feb 2025 ### 10/10 Excellent #### To 13 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Have a nice lakeview, nice staff, private, full furniture, ##### To Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Daniel 22 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I came back here after the first time. Everything is still pretty new and good. The receptionist guys are friendly and helpful ##### Daniel Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Daniel 6 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Brilliant hotel with full amenities. The room was big and full of light. Mattress was perfect for European people. ##### Daniel Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Daniel 30 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication wonderful apartment in Tay Ho. I ve lived in Tay Ho for 6 years and it is definitely my favorite place. ##### Daniel Stayed 1 night in Mar 2025 ### 2/10 Terrible #### Elhadj 6 May 2025 Disliked: Cleanliness, property conditions & facilities, communication The hotel is very bad ##### Elhadj Stayed 8 nights in Apr 2025 ### 10/10 Excellent #### T?t Ð?t 28 May 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication This apartment exceeded all my expectation, providing a cozy and inviting atmosphere that made me feel right at home. From the comfortable furnishings to the impeccable cleanliness, it offered everything I needed for a perfect stay. ##### T?t Ð?t Stayed 1 night in May 2023 ### 4/10 Poor #### Michael 27 Jun 2023 Liked: Property conditions & facilities Disliked: Amenities, communication Bad communication almost made us miss our flight. They hold all guests id’s and I told them we would need it back at 6:30 am so we could head to the airport because at night there is no one at the front desk. They do send you a text with basic info but no mention of early morning departure procedures. If they respond otherwise, it’s not true. We had to wait almost an hour until someone finally came to the front and returned my TRC ID. Room was not very clean and had to request they re-clean certain areas. ##### Michael Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Lucas 9 Jan 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication We booked Pegasy Suites Lakeside for 11 nights, but left after 4 due to poor conditions. Here’s why: Cleanliness Bathrooms were filthy with mold and dirt. Both bathtubs lacked drain stoppers initially. Foul odor from toilets and drains spread into living areas, requiring open windows. Broken bathroom window lock made it unsafe. Bedding was thin, dark gray, unlike the high-quality white sheets shown in photos. Old, small, thin bath towels, no hand towels or washcloths provided. Laundry machine emitted a terrible odor. Old, thin, dirty bathroom carpets. Facilities Poorly equipped kitchen; only one pot and one incompatible pan for the induction cooktop. No kitchen towel, laundry soap, or basic kitchen necessities provided. Faulty cabinets and drawers in bedrooms and kitchen. Leaky, spraying bathroom faucets. Old, dirty, damaged iron and ironing board available upon request. Only one pair of slippers in a 3-bedroom accommodation. Noise Rooms were not soundproof as claimed. Morning noise from street cleaners, loud nighttime bars, and early ward announcements. Loud music from nearby preschool disrupted peace. Service Poor service: staff initially refused extra toilet paper, then rudely threw it at me. Limited, poor-quality toilet paper and no essential items provided. Value Misleading listing photos and descriptions. Poor cleanliness, inadequate facilities, and unprofessional service make it overpriced. In summary, Pegasy Suites Lakeside was one of the worst stays. ##### Lucas Stayed 12 nights in Dec 2024 ### 4/10 Poor #### Yves 23 Jan 2025 Liked: Communication Disliked: Cleanliness, room comfort Assez peu ressemblant aux photos et assez vieillot. Le wifi marche partiellement, le matin assez tôt la femme de chambre chante, la baignoire fuit, les murs sont très mal insonorisés et il n’y aucun volets aux fenêtres. Très peu de vaisselle aussi pour soit disant 2 personnes. Le seul point positif est le personnel accueillant et à l’écoute mais malheureusement l’hôtel mal en point gâche tout. ##### Yves Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Sven 8 Jan 2026 ##### Sven Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Raul 7 Nov 2025 ##### Raul Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Daniel 16 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Daniel Stayed 1 night in Aug 2024 ---