Title: Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Westlake Pearl Aparthotel & Spa - By Pegasy Group Luxury aparthotel with rooftop terrace and spa services ![Restaurant](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/03e62c7b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Flat-screen TV, Netflix, books, streaming services](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/abcb433d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/3694533a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/w769h992x0y12-f490909d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room, 1 King Bed, Balcony, Lake View | Terrace/patio](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/863eb0c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Located near West Lake, Westlake Pearl Aparthotel & Spa offers a peaceful escape with stunning rooftop views. Guests enjoy coffee shop treats and daily manager's receptions. Relax in the garden or rejuvenate with Thai massages and aromatherapy treatments. VIP Access 8.6 Excellent ## Popular amenities - Kitchen - Bar - Washer - Barbecue grill - Breakfast available - Outdoor space VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates # Tonight [Sept 15 - Sept 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-15&endDate=2025-09-16&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-15&endDate=2025-09-16&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=100986742&PinnedHotelID=100986742&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Full-sized fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/c9852d17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room, 1 King Bed, Balcony, Lake View ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - Lake view - Sleeps 2 - 1 King Bed ![Luxury Apartment, Balcony, City View | Private kitchen | Full-sized fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/8cfa420d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, Balcony, City View ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - 2 bedrooms - City view - Sleeps 4 - 2 King Beds ![Full-sized fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/c9852d17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 King Bed, Balcony, Garden View ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - Sleeps 2 - 1 King Bed ![Deluxe Double Room, 1 King Bed, Balcony, Garden Area | Private kitchen | Full-sized fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/w2999h2002x0y0-a445fdcd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed, Balcony, Garden Area ### Highlights Garden Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer - 431 sq ft - Sleeps 2 - 1 King Bed ![Family Apartment, Balcony, Courtyard View | Living area | Flat-screen TV, Netflix, books, streaming services](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/34f20d9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment, Balcony, Courtyard View ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - 753 sq ft - 2 bedrooms - Sleeps 4 - 2 King Beds ![1 bedroom, minibar, desk, laptop workspace](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/8d1f3e61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 King Bed, Balcony, Lake View ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ![Flat-screen TV, Netflix, books, streaming services](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/abcb433d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 King Bed, Balcony ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - 377 sq ft - Sleeps 2 - 1 King Bed ![Full-sized fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/a9ee406c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Double Room, 1 King Bed, Kitchen, Corner 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Washing machine - Sleeps 2 - 1 King Bed ![Romantic Double Room, 1 King Bed, Kitchen | Living area | Flat-screen TV, Netflix, books, streaming services](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/3030e348.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Double Room, 1 King Bed, Kitchen ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV Washing machine - Sleeps 2 - 1 King Bed ![Deluxe Studio, 1 King Bed, Balcony | Private kitchen | Full-sized fridge, microwave, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/2c255a81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, 1 King Bed, Balcony ### Highlights Balcony or patio Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - 323 sq ft - Sleeps 2 - 1 King Bed ![Superior Double Room, 1 King Bed, Balcony, Lake View | Terrace/patio](https://images.trvl-media.com/lodging/101000000/100990000/100986800/100986742/863eb0c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed, Balcony, Lake View ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Kitchen Full-sized fridge/freezer Flat-screen TV - 431 sq ft - Lake view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Pearl-WestLake-ApartHotel-Spa.h100986742.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Pearl-WestLake-ApartHotel-Spa.h100986742.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.06886%2C105.82432&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TvLT3_1eIIgzUWPO9WfV8I7Aj0M=) 17 Ngo 52 To Ngoc Van, Hanoi, 100000 #### What's nearby - West Lake - 2 min walk - 0.1 miles - Ho Tay Water Park - 13 min walk - 0.7 miles - Ho Chi Minh Mausoleum - 4 min drive - 2.6 miles - Hanoi Old Town Night Market - 5 min drive - 3.3 miles - Hoan Kiem Lake - 6 min drive - 3.5 miles #### Getting around - Ga Co Loa Station - 15 min drive - Hanoi Railway Station - 16 min drive - Hanoi (HAN-Noi Bai Intl.) - 24 min drive #### Restaurants - ‪Furbrew Beer Bar - ‬1 min walk - ‪Bonjour Cafe - ‬2 min walk - ‪Westlake Station - ‬2 min walk - ‪Love Chocolate Cafe - ‬2 min walk - ‪Joma Bakery Cafe - Tô Ngọc Vân - ‬1 min walk ## About this property ### Westlake Pearl Aparthotel & Spa - By Pegasy Group Luxury aparthotel with rooftop terrace and spa services Along with a restaurant, this aparthotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe and coffee/tea in a common area. Each apartment features a kitchen with a fridge and a microwave, plus a washing machine and a flat-screen TV with Netflix. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a minibar. Change of towels is available on request. Westlake Pearl Aparthotel & Spa - By Pegasy Group offers 40 air-conditioned accommodations with minibars and complimentary bottles of water. This accommodation offers separate sitting areas. 40-inch flat-screen televisions come with Netflix. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, printers and telephones. Additionally, rooms include coffee/tea makers and rice cookers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis. Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. ## Property amenities ### Pool/Spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - In-room massages - Outdoor treatment areas - Sports massages - Swedish massages - Thai massages - Treatment room ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Bus station shuttle (surcharge) - Car hire - Car required - Onsite parking includes off-street options ### Family friendly - Children stay free (see details) ### Kitchen - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Freezer - Full-sized refrigerator/freezer - Microwave - Rice cooker ### Dining - Daily full breakfast available 7:00 AM to 1:00 PM for a fee: VND 80,000 for adults and VND 80,000 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Couples/private dining - Free daily manager's reception - Hosted evening meal available daily for a fee of VND 300,000; reservation required - Late-night room service - Minibar - Snack bar/deli ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Slippers - Toilet paper - Toothbrush and toothpaste - Towels provided ### Living spaces - Separate dining area - Separate sitting area ### Entertainment - 40-inch flat-screen TV - Books - Evening entertainment - Netflix - Streaming services ### Outdoor areas - Charcoal grill - Garden - Outdoor entertainment area - Outdoor furniture - Picnic area - Rooftop terrace ### Laundry - Dry cleaning/laundry service - Laundry detergent - Laundry facilities - Washing machine ### Work spaces - Coworking space - Laptop workspace - Printer ### Climate control - Air conditioning - Fan - Heating ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bus station shuttle - Hardwood flooring in room - Lift (120 centimetre wide door) - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk (89 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Designated smoking areas (fines apply) ### Services and conveniences - 24-hour front desk - Blackout drapes - Change of bedsheets (on request) - Change of towels on request - Concierge services - Electrical adapters - Free bottled water - Guidebooks - Housekeeping (daily) - Local maps - Lockers - Luggage storage - Phone - Proposal/romance packages - Restaurant dining guides - Safe at front desk - Tour and ticket assistance ### Location highlights - Near a health/beauty spa - Near a hospital - Near an outlet shopping centre - Near the airport ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 40 units - 9 floors - Bed sheets changed on request - Built in 2023 - Garden - Reception hall - Soundproofing - Towels (changed on request) - Traditional architecture ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Express check-in available Minimum check-in age - 17 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately VND 80000 for adults and from VND 80000 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Hosted evening meal: VND 300000 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December No pets and no service animals are allowed at this property A car is required for transport to and from this property ### Property is also known as Pearl WestLake ApartHotel Spa Westlake Pearl Aparthotel & Spa - By Pegasy Group Hanoi Westlake Pearl Aparthotel & Spa - By Pegasy Group Aparthotel ## Frequently asked questions ### Is Westlake Pearl Aparthotel & Spa - By Pegasy Group pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Westlake Pearl Aparthotel & Spa - By Pegasy Group? > Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). ### What time is check-out at Westlake Pearl Aparthotel & Spa - By Pegasy Group? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Where is Westlake Pearl Aparthotel & Spa - By Pegasy Group located? > Located in Tay Ho, this luxury aparthotel is within a 15-minute walk of West Lake and Ho Tay Water Park. Trinh Cong Son Walking Street and Lotte Mall Tay Ho are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 30 8 - Good 3 6 - Okay 3 4 - Poor 3 2 - Terrible 3 ### 8.6/10 Cleanliness ### 10/10 Staff & service ### 9.8/10 Amenities ### 9.8/10 Property conditions & facilities ### 10/10 Eco-friendliness ### 10/10 Excellent #### zhenhua 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake. ##### zhenhua Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### To 19 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great ##### To Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Daniel 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities ##### Daniel Stayed 1 night in May 2025 ### 10/10 Excellent #### Roman 10 May 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent service ##### Roman Stayed 1 night in May 2025 ### 10/10 Excellent #### Melanie 20 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I had a great stay at this apartment. Will book and come back next week. Kudos to the team ##### Melanie Stayed 1 night in Apr 2025 ### 10/10 Excellent #### John 3 May 2025 Liked: Cleanliness, room comfort, communication #### 5 stars service Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey ##### John Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Tr?ng D?ng 29 May 2025 Liked: Cleanliness, amenities, property conditions & facilities I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation ##### Tr?ng D?ng Stayed 1 night in May 2025 ### 10/10 Excellent #### Stephen 1 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return. ##### Stephen Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### dung 29 Jul 2024 Liked: Cleanliness, room comfort, communication #### wonderful hotel I had a wonderful stay at the hotel. Location was central, room was clean and modern ##### dung Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Daniel 28 Oct 2024 Liked: Cleanliness, room comfort, communication #### Nice little stay away Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality. ##### Daniel Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Mei Yu 11 Oct 2024 Liked: Cleanliness, room comfort, communication #### will come again :) very good location, great neighbourhood, great service ##### Mei Yu Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Su-O 28 Apr 2025 Disliked: Cleanliness, room comfort It smell ##### Su-O Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Daniel 24 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Such a great apartment in this area. I have been to this area of the lake many times but this is the first time I felt like home away from home. Their customer service is very touching and professional. Keep it up mates ##### Daniel Stayed 1 night in Jan 2025 ### 10/10 Excellent #### SAI KIT 21 Sept 2024 Liked: Cleanliness, property conditions & facilities, communication Good scenery. Clear and tidy, Good service attitude ##### SAI KIT Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Marie 18 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others. ##### Marie Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Daniel 3 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel! ##### Daniel Stayed 1 night in May 2024 ### 2/10 Terrible #### Van 18 May 2024 Disliked: Cleanliness, room comfort, communication The room conditions are poor ##### Van Stayed 1 night in May 2024 ### 4/10 Poor #### Verified traveller 1 Feb 2025 Disliked: Cleanliness, room comfort, communication #### overrated as a 4 star hotel can be 2-3 star First of all i have my VIP access booking but the staff did not offered me directly my access. I asked for what includes in my booking and asked if theres some drinks. - Was told the restaurant was closed to 17:00H took time to get some food to be served like took 90 minutes. - Spa is closed coz its Tet nothing special. - The reception informed that breakfast is at 7:00 am upon check in. The next day we try to get to the breakfast area but the reception stop us and says it is 08:00 am so we need to leave early as we have a booking at 08:00 am. The following day saw a sign that breakfast start at 07:00 lots of misleading information from the reception. This property shouldnt br included jn the VIP access selection. ##### Verified traveller Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Khaled 29 Jul 2025 Liked: Staff & service, property conditions & facilities فندق عائلي رائع للاقامة مدة طويلة نظيف و مريح العيب الوحيد فقط في الموقع بعيد عن المحلات السياحية و دخله الفندق شوي صعبة ونزله بتعاني مع التكاسي ينزلون للبوابة لتحميل الشنط او التنزيل الصور مطابقة للواقع اطلالة المطعم روعة بالغروب الدور الثامن ![](https://a.travel-assets.com/ugc/hotel-reviews/cc41a132-9f7e-4aa3-8a8f-a9d5af867fc1-1753792265363.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Khaled Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Hoàng 3 Jun 2025 Liked: Cleanliness, property conditions & facilities, communication ##### Hoàng Stayed 1 night in Jun 2025 ### 6/10 Okay #### HAEJUNG 2 May 2025 Liked: Communication I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly. ##### HAEJUNG Stayed 1 night in Apr 2025 ### 10/10 Excellent #### GIAN 20 Apr 2025 ##### GIAN Stayed 1 night in Apr 2025 ### 10/10 Excellent #### GH 11 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây ##### GH Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Mark 8 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area ##### Mark Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Christian 6 Apr 2025 Liked: Cleanliness, room comfort, communication #### Parfait Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. 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