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Okura Act City Hotel Hamamatsu

Property class: 4.5

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Located in Naka Ward, Okura Act City Hotel Hamamatsu offers a refined experience. Guests can enjoy Italian dishes, visit the on-site grocery store, coffee shop/cafe, or book a hair salon appointment. Concierge services help visitors make the most of their stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is £95
30 Apr - 1 May

Room options

Available filters for rooms
Showing 53 of 53 rooms

View all photos for Premium Comfort Single Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Single Non-Smoking

  • Sleeps 1

View all photos for Premium Comfort Casual Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Casual Twin Room

  • Sleeps 2

View all photos for Upper Floor Deluxe Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 333 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Double Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for Corner Twin Room, Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite Room

Suite Room | In-room safe, desk, soundproofing, iron/ironing board

Suite Room

  • City view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Triple Room, Non Smoking

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Triple Room

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Triple Room

  • Sleeps 3

View all photos for Premier Comfort Floor Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Twin Room

  • Sleeps 2

View all photos for Corner Room

In-room safe, desk, soundproofing, iron/ironing board

Corner Room

  • Sleeps 2

View all photos for Upper Premier Comfort Floor Standard Triple Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Standard Triple Room

  • Sleeps 3

View all photos for Deluxe Single Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Single Non Smoking

  • Sleeps 1

View all photos for Deluxe Single Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Single Smoking

  • Sleeps 1

View all photos for Standard Twin Room A Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room A Non Smoking

  • Sleeps 2

View all photos for Standard Twin Room A Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room A Smoking

  • Sleeps 2

View all photos for Standard Double Room Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room Non Smoking

  • Sleeps 2

View all photos for Corner Double Room Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room Smoking

  • Sleeps 2

View all photos for Corner Double Room Non smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Non smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room Smoking

  • Sleeps 2

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • Sleeps 3

View all photos for Upper Premium Comfort Floor Standard Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Premium Comfort Floor Standard Twin Room

  • Sleeps 2

View all photos for Premium Comfort Corner Double Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Corner Double Room Non-smoking

  • Sleeps 2

View all photos for Premier Comfort Deluxe Twin Room Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Deluxe Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Floor Single Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Single Room Non-smoking

  • Sleeps 1

View all photos for Standard Single Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Single Smoking

  • Sleeps 1

View all photos for Standard Floor Deluxe Twin Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Deluxe Twin Room Non-smoking

  • Sleeps 2

View all photos for Standard Floor Triple Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Triple Room Non-smoking

  • Sleeps 3

View all photos for Standard Floor Deluxe Triple Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Deluxe Triple Non-smoking

  • Sleeps 3

View all photos for Corner Triple Room Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Triple Room Non Smoking

  • Sleeps 3

View all photos for Premier Comfort Deluxe Triple Room Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Deluxe Triple Room Non Smoking

  • Sleeps 3

View all photos for Upper Floor Double Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Double Non-Smoking

  • Sleeps 2

View all photos for Upper Floor Twin Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Twin Non-Smoking

  • Sleeps 2

View all photos for Upper Floor Triple Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Triple Room

  • Sleeps 3

View all photos for Upper Floor Deluxe Triple Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Deluxe Triple Room

  • Sleeps 3

View all photos for Upper Premier Comfort Floor Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Standard Double Room

  • Sleeps 2

【Premium Comfort Floor】Standard

  • Sleeps 2

View all photos for Suite

In-room safe, desk, soundproofing, iron/ironing board

Suite

  • Sleeps 2
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About the area

Located near a boardwalk, Okura Act City Hotel Hamamatsu is in Naka Ward neighbourhood and is connected to a shopping centre. Hamamatsu Museum of Musical Instruments and Hamamatsu Science Museum are cultural highlights, and some of the area's attractions include Yamaha Innovation Road Museum and Suzuki Plaza. Yuto Culture Center and Nukumori-no-Mori Village are also worth visiting. Visit our Hamamatsu travel guide
Map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733

What's nearby

  • EY9WY4 Hamamatsu Station and ACT Tower,Hamamatsu City,Shizuoka Prefecture,Japan
    Act Tower
    1 min walk - 0.0 miles
  • HamamatsuMuseumofMusicalInstruments_553248621532772312-8941
    Hamamatsu Museum of Musical Instruments
    2 min walk - 0.1 miles
  • Hamamatsu castle in Hamamatsu, Shizuoka, Japan; Shutterstock ID 594453977; purchase_order: SF 06557000; job: ; client: ; other:
    Hamamatsu Castle
    19 min walk - 1.0 mile
  • Act City Hamamatsu
    1 min walk - 0.1 miles
  • Hamamatsu Science Museum
    4 min walk - 0.3 miles

Getting around

  • Hamamatsu Station
    9 min walk
  • Nagoya (NGO-Chubu Centrair Intl.)
    121 min drive

Restaurants

  • マクドナルド
    6 min walk
  • 五味八珍 浜松駅ビルメイワン店
    7 min walk
  • 自笑亭
    6 min walk
  • 和ごはん とろろや
    7 min walk
  • うおかっちゃん
    7 min walk

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel located in Naka Ward
Take advantage of a corner/local shop, a coffee shop/cafe and a hair salon at Okura Act City Hotel Hamamatsu. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Italian cuisine. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and luggage storage
  • A 24-hour front desk, a reception hall and wedding services
  • A banquet hall, concierge services and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 322 rooms boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • Wardrobes/cupboards, fridges and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Sakura Quality – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Is Okura Act City Hotel Hamamatsu pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Okura Act City Hotel Hamamatsu?

As of 23 Apr 2026, prices found for a 1-night stay for 2 adults at Okura Act City Hotel Hamamatsu on 30 Apr 2026 start from £95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Okura Act City Hotel Hamamatsu?

Self-parking is available for JPY 1000 per night.

What time is check-in at Okura Act City Hotel Hamamatsu?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Okura Act City Hotel Hamamatsu?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Okura Act City Hotel Hamamatsu located?

Located in Naka Ward, this luxury hotel is steps away from Act Tower, Act City Hamamatsu and Hamamatsu Observation Deck. Hamamatsu Museum of Musical Instruments and Hamamatsu Science Museum are also within 10 minutes. Hamamatsu Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Okura Act City Hotel Hamamatsu Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 633 out of 1004 reviews
Rating 8 - Good. 269 out of 1004 reviews
Rating 6 - Okay. 74 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

Reviews

Verified

6/10 Okay

Andree

Liked: Cleanliness
The room was spacious and clean. Furnishings are dated. There is no elevator security, so anyone can travel the elevators. Breakfast buffet was decent. We stayed 3 nights. We came for the musical instrument museum .
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kyoko

Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ikuyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Comfortable clean and spacious!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here multiple times and it’s a Very good location and big rooms in premium categories. Good choices for breakfast also. Only complaint is the lack of a gym and health club facility. In today’s day and age this is a must. There is enough space and it will elevate the guest experience. May be on chargeable basis but option is must.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 12 nights in Aug 2025
Verified

10/10 Excellent

Keiko

Liked: Cleanliness, amenities, property conditions & facilities
The location is great. It is close to Hamamatsu Station. There are lots of restaurants and shops close by.
Stayed 2 nights in May 2025
Verified

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the view of Hamamatsu is fantastic.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

YIFANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fastest elevator I've come across! My room was on the 39th floor..but it felt like i was on the 5th. Great view! The beds are firm. Just nice. I'll return.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Excellent view from room
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Corin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super convenient for rail travellers.

I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery. Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean and comfortable hotel.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place stay when visiting Hamamatsu. It is very convenient to the station, shopping, and restaurants. The rooms are spacious and comfortable. I recently stayed 10 nights and my only negative is there are no self-service laundry facilities onsite for guests.
Stayed 7 nights in May 2024
Verified

10/10 Excellent

KutYee Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Kacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Fara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for a great price

We paid a very reasonable rate for a room with a queen size bed on a higher floor with an excellent view. The hotel check in was easy and all staff were courteous and helpful during our tay. We even booked in room massages that were very good. We came for the kite festival and booked this hotel because it had good reviews and is located right next to the Hamamatsu train station.
Stayed 2 nights in May 2024
Verified

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, room comfort
Absolute amazing. Superb room on floor 40.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025