Individually decorated, individually furnished, desk, blackout curtains
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Reviews of State Line Inn

2 out of 5
State Line Inn
18221 Mason Dixon Rd, Hagerstown, MD

Reviews

5.6
Rating 10 - Excellent. 22 out of 134 reviews" "
Rating 8 - Good. 26 out of 134 reviews" "
Rating 6 - Okay. 24 out of 134 reviews" "
Rating 4 - Poor. 25 out of 134 reviews" "
Rating 2 - Terrible. 37 out of 134 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buy
Stayed 1 night in Apr 2024

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good place to have some privacy for the most part, rooms will surprise you.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

4/10 Poor

Andrew

Travelled with group
Disliked: Amenities
but it wouldn’t have mattered, the whole property smelled like cigarettes
Stayed 1 night in Jan 2024
Response from Bharat on 1 Feb 2024
Andrew, We apologize for any inconvenience caused by the smell of cigarettes. Your feedback is important, and we will address this issue promptly. Thank you for bringing it to our attention.

6/10 Okay

Andrew

Travelled with group
Disliked: Cleanliness
Good for the price.
For the price of the room, things were fine, minus how dirty the floor was, our feet were black quite quickly. The TV remote was missing and it looked like the microwave was removed from the room.
Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Andrew, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Jason, Thanks for staying with us.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management were polite and courteous. But certain amenities like laundry and iron, property had but were out of service..
Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Charles, We value your business and appreciate your feedback. Thank you.

10/10 Excellent

Charles

Business traveller
Liked: Amenities, property conditions & facilities
Great for overnight stay Hot shower get a good night's sleep
Stayed 2 nights in Dec 2023
Response from Bharat on 31 Dec 2023
Charles, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next Visit. Until then, we’re here if you need anything.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quiet and decent for overnight get some rest hot shower back on the road. Lengthy stay, laundry no, iron, no, guest services no, very inexpensive.....YES
Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Charles, Thank you for sharing your experience in regards to your recent stay with us. We value your comments. Thank you again!

10/10 Excellent

charles

Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Charles, Thank you for staying with us.

2/10 Terrible

Naomi

Travelled with family
Disliked: Staff & service, amenities
The receptionist was extremely rude upon check in . Told me I couldn’t come back and they would charge extra money if I didn’t leave the room clean. That’s what housekeepers are for and I’ve never had complaints at any other hotels.
Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Naomi, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

10/10 Excellent

Sergiy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bharat on 31 Dec 2023
Sergiy, Thank you for staying with us.

4/10 Poor

Oppor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not
Response from Bharat on 26 Feb 2024
Thank you for your feedback.

10/10 Excellent

charles

Business traveller
Liked: Cleanliness, staff & service, room comfort
Little hide da way, hot shower peace a!nd quiet!
Stayed 1 night in Nov 2023
Response from B on 30 Nov 2023
Thanks for the awesome review, Charles! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Malvin Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby Hagerstown Md. close to the business region
Stayed 1 night in Nov 2023
Response from B on 30 Nov 2023
Malvin, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

2/10 Terrible

Emily

Disliked: Staff & service, amenities, property conditions & facilities
This hotel had phones in the rooms, but none worked and the hotel manager would not let you use the phone in the office.
Stayed 1 night in Nov 2023
Response from B on 30 Nov 2023
Emily, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from B on 11 Dec 2023
Aaron, Thank you for staying with us.

6/10 Okay

Sharri

Stayed 1 night in Oct 2023
Response from B on 30 Nov 2023
Thank you for staying with us.

2/10 Terrible

Ileana

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I gave a one star because I was unable to rate them with negative one star. Our stay was uncomfortable and unhealthy. I'll explain why. They gave us a smoking room istead of a non smoking one. You can smell and see the hallway wirh cigarette smoke all day long- not so good for people with allergies and asthma. Also, the staff entered the room leaving the bed a mess one day and another day the shower curtain dirty. To be clear, I do not think it was the cleaning lady it was other saff member. I even reported the bathroom door has a big hole at the bottom. They knew about it but did not fix it. The shower curtain looks like it was taken down and cleaned their shoes with it. In addition, two days the key card did not worked at all. We needed to get new ones. I was unable to sleep there at all. Worst experience ever. I DO NOT recommend this place even if they pay me. Do not waste your money and time. Even Super 8 or MicroHotel is a better choice.
Stayed 6 nights in Oct 2023
Response from B on 30 Nov 2023
I apologize on behalf of everyone at State Line Inn. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

2/10 Terrible

Steve

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from B on 30 Nov 2023
Thank you for staying with us.

10/10 Excellent

Shar

Stayed 1 night in Oct 2023
Response from B on 30 Nov 2023
Thank you for staying with us.

10/10 Excellent

Shar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from B on 30 Nov 2023
Thank you for staying with us.

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most places this cheap there is a catch, usually it is the area being unsafe. I don't get that feeling here, I don't feel like I have to look over my shoulder at all. And frankly, the check in staff and the maintenance staff they have on hand here were really decent towards the checking in Customers. Worth laying your head here, especially for the price. No it's NOT a Hilton, but still fairly SAFE & decent for the low price. Plenty nearby regarding food etc
Stayed 1 night in Oct 2023
Response from B on 30 Nov 2023
Ruben, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Stayed 1 night in Sep 2023

2/10 Terrible

jumae

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing no good
Stayed 1 night in Sep 2023

8/10 Good

Deana, Callaway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean!
Stayed 4 nights in Jun 2023
Response from Bret on 12 Jul 2023
Deana, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

6/10 Okay

Christina

Stayed 1 night in Jun 2023
Response from Bret on 6 Jul 2023
Thanks for staying with us.

8/10 Good

Philip

Stayed 1 night in Jun 2023
Response from Brett on 27 Jun 2023
Philip, Thanks for staying with us.

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to unforeseen circumstances, my stay was longer than expected. The staff was very accommodating and flexible with my arrangements.
Stayed 1 night in Jun 2023
Response from Barry on 21 Jun 2023
Sheena, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

8/10 Good

Shakir

Stayed 1 night in Jun 2023
Response from Bret on 12 Jul 2023
Shakir,Thank you for staying with us.

10/10 Excellent

Sheena

Stayed 1 night in Jun 2023
Response from Barry on 21 Jun 2023
Sheena, Thanks for staying with us.

6/10 Okay

David

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Brett on 16 Jun 2023
David, Thank you for staying with us.

6/10 Okay

Thomas

Stayed 1 night in Jun 2023
Response from Brett on 13 Jun 2023
Thanks for staying with us.

2/10 Terrible

Hunter

Stayed 1 night in Jun 2023
Response from Brett on 27 Jun 2023
Thanks for staying with us.

4/10 Poor

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a pretty low class place. Good for a cheap stay off highway but really pretty shabby.
Stayed 1 night in Jun 2023
Response from Brett on 13 Jun 2023
Philip, We are truly sorry for not meeting your expectations while staying with us here at our Motel.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Brett on 13 Jun 2023
Thanks for staying with us.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin. Staff was friendly and helpful
Stayed 1 night in May 2023
Response from Brett on 13 Jun 2023
Nicole, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

4/10 Poor

Sherry

Travelled with group
My bathroom was dirty especially the bathtub and it was hardly any toilet paper I had to go out in the car and get some of my own there was no trash can in the room. I couldn't connect to the Wi-Fi and neither could my boyfriend. I left early out of disgust. I may return in the morning briefly. I doubt I stay here very often.
Stayed 1 night in May 2023
Response from Brett on 13 Jun 2023
Sherry, We truly apologize for the inconveniences you had during your stay. I would like to know what room number that was so we can address those issues.

6/10 Okay

Barbara

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Brett on 13 Jun 2023
Thanks for staying with us.

10/10 Excellent

Colt

Stayed 1 night in Apr 2023
Response from bp on 16 May 2023
Thank you for staying with us:

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
We were just stopping for the night traveling through this place was very affordable reasonably good condition clean and the staff were friendly. The bed could have been more comfortable but was okay. The facilities are older but they were clean.
Stayed 1 night in May 2023
Response from bp on 16 May 2023
Thank you for staying with us:

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in May 2023
Response from bp on 16 May 2023
Thank you for staying with us:

8/10 Good

Tracy

Stayed 4 nights in May 2023
Response from Brett on 13 Jun 2023
Thanks for staying with us.

6/10 Okay

Terry

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Wilmington Speedway Layover
Overall it was mediocre. Much better than the previous night in Delaware! There was a cobweb, dead bug, and a lil dirt around the sink area. There were long strands of hair on one of the wash cloths that looked uncleaned. It was quiet. The bed was comfortable. I'm a journalist and had to write a story about the stock car races in Wilmington VA that evening. Therefore the desk & lamp were nice. They extended my stay 1 hour which was appreciated as I didnt finish my article until 430 AM. All of this rounded it out to a slightly above average stay. Cleanliness is a big deal.
Stayed 1 night in Apr 2023
Response from bp on 16 May 2023
Thank you for staying with us:

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was woken up by “management” bc they smelt smoke.
Stayed 1 night in Feb 2023
Response from Bharat on 28 Apr 2023
We’re so sorry that your experience did not match your expectations. This is on us.

2/10 Terrible

Bobby

Liked: Staff & service
Disliked: Property conditions & facilities
Response from B on 28 Apr 2023
Sorry for missing the mark.

8/10 Good

william

Liked: Staff & service
Disliked: Amenities
Killed a roach,no trash can,no place to hang my colths.thank "God" I have my own towels
Stayed 1 night in Dec 2022

4/10 Poor

Kathy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn’t advertised correctly. There was nothing for breakfast, the gas grill was an old rusted charcoal grill, room smelled like cigarette smoke even though the room said no smoking. Our bed looked clean as did the floor. Ice machine did not work and there were no glasses in the room. There was a clean working refrigerator and a microwave that we didn’t use. Will not plan to stay there again.
Stayed 1 night in Oct 2022

8/10 Good

Todd

Stayed 1 night in Sep 2022