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Reviews of Pelican Halong Cruise

4.5 out of 5
Pelican Halong Cruise
Block 15, Pelican Private Lounge, Tuan Chau Island, Ha Long, Quang Ninh

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Elia

Travelled with partner
Disliked: Amenities
the staff was nice enough. the stay was far from luxurious. paying that amount of money for a room and being charged a ridiculous amount for watered down alcohol not to mention so much as a free water or soft drink i understand that is out of the staffs control. being fed reheated pasta and rice ,paper thin sliced chicken with mustard, bland barely warm fish. it was a pathetic experience for the price. again mostly out of the control of the staff. simply would not recommend.
Stayed 1 night in Aug 2022

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic cabin exta gifts for our wedding anniversary
Stayed 1 night in Aug 2019

10/10 Excellent

preeti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it
Stayed 1 night in Jan 2020
Response from Anna on 13 Jan 2020
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better  Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty. The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican!
Stayed 2 nights in Jan 2020
Response from Anna on 10 Jan 2020
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better  Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boats need to be renovated for a better and more pleasant stay
Stayed 1 night in Aug 2019

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling! My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there? But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining! entertaining! If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable. 100% recommended!
Stayed 2 nights in Aug 2019
Response from Anna on 14 Sept 2019
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. Your valuable comments will absolutely make all of our staffs happy and encouraging them to serve better as their understanding of cruise service how they did their work. We look forward to welcoming you again in the nearest future. We wish you good health and success in life!

4/10 Poor

Yichun

Disliked: Cleanliness, property conditions & facilities, room comfort
Waste of money
We were on the boat 2 night 3 days. Really not worth the money. The food was terrible as they try to make it more high end with 5 different western dishes but instead should just service bah mi or other local food. The view was great but it would be enough after 1 night. Especially because the condition of the boat is old and there was so much dirt in the aircon.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Time
The boat offered great service and Halong Bay is truly one of the most beautiful places in the world. The only drawback of the cruise was the itinerary which was very repetitive as we did a 3 day 2 night cruise. Also, the food was nothing special and the AC in our room was very weak. But still, I would highly recommend Pelican.
Stayed 2 nights in Jun 2019
Response from Anna on 13 Jun 2019
Dear sir/madam, On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your comments of feedback concerned the shortcomings that have existed on Pelican Cruise. Thus, we will be able to improve our services as soon as possible. Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life! Best Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little cruise
The cruise was amazing great service from friendly staff that were willing to do anything to help. I just wouldn't use there transport service from Hanoi as the van drives extremely slow 70 - 80kmh resulting in a 3hr drive that could be done in 1hr 30mins in a private car as they do 130kmh. Over all the cruise was amazing excellent accommodation and food I would suggest 2 nights other wise it is very rushed and not relaxing at all.
Stayed 2 nights in Jan 2019
Response from Anna on 18 Feb 2019
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life! Best Regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best three days in Vietnam
Wow I cannot recommend this cruise enough. We had heard really mixed reviews about Ha Long Bay. In my personal opinion it was 100% worth it. Some things to note what cruise you pick and duration depends on what you see and how crowded it is. The people who complained to me were people who did crappy cruises or one day trips. I did my research this cruise was one of the most recommended and I did the two night option. This gives you the opportunity to get away from the crowds. While you still get to visit the touristy sights like the hike and caves the second day we were alone all day in Ha Long Bay. The crew is amazing so accommodating and kind. My friend got sick one day from sun poisoning and they checked in on her and tired to make her as comfortable as possible. The food was actually good. Buffet lunch then a 5 course dinner with options such as steak or sea bass. Breakfast buffet with seafood 4 course lunch followed by another 5 course dinner. I do not have a single thing to complain about. I would highly recommend Pelican and the two night cruise.
Stayed 2 nights in May 2018
Response from Anna on 7 Jul 2019
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better We look forward to welcoming you again in the nearest future. We wish you good health and success in life!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly Poor Cruise!
I do expect more at this price and this level of Cruise. But the condition and cleanliness are surely below standard, furnitures are old, broken and a bit dirty. Their schedule is always delayed. Keep shortening our activities. One of the staff secretly took photos of my wife and other female customers, and feel angry with me after I discovered his misconduct!! It is horrible! The only good thing is the beautiful scene of Halong Bay, but this is nothing about the cruise's service.
Stayed 1 night in Jul 2017

8/10 Good

Nageswara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
There are so many cruises that one can pick on Halong Bay. We picked Pelican based on the rating and friends feedback. The service is good and we are well taken care of. Guides are good. For vegetarians the food choice is limited but good enough to survive a day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible shuttle bus service.
The cruise experience was pleasant. However, we encountered a very unfortunate incident whereby we booked the shuttle bus service from our Hanoi hotel pick up to the cruise. We were told the pick up would be at 7:15. However, the bus did not arrive until 8am so we decided to take a taxi all the way to Halong. We were never notified of the delay. When we tried to call the sales representative about 20 times there was no pick up. When he finally picked up we have already boarded the taxi. We requested a refund for the shuttle bus and for them to pay for a portion of our taxi ride (total $80usd). They only agreed to pay for the shuttle bus refund but any portion of the taxi. We were very frustrated as we felt we were not notified. Their explanation was that there was a traffic jam hence they had to pick up other customers at other hotels first. I do not buy their excuse as I saw another cruise shuttle bus come pick up customers who stayed at the same hotel as us. Terrible customer service despite the enjoyable cruise stay.

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing cruise! Worth every penny!!
Amazing! Highly recommend!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
We had a good time in this cruise. Room is nice and clean, staff are nice as well.

4/10 Poor

nicholas, seattle

Disliked: Staff & service
Not worth the time. Horrible value
While the four hour ride to and from Hanoi is inevitable, the service was terrible, no English spoken, and you never know what is going oj with the shore visits. Food quality was sub par at best-- dinner was inedible. I guess I'm glad we did one of the better cruises in halong bay because I dont want to know what others would be like. At checkout our bill was a mess and they over charged us but couldn't be remedied because of the language barrier. It also took over an hour for our arranged transportation to arrive to take us back to Hanoi for our flight. A bit stressful. Now fighting with credit card company. I would skip the overnight cruise and instead do a day cruise and spend the night on shore in the city of ha long.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Relación calidad precio dificil de igualar. Por 16 € la noche (2 personas) con desayuno hay poco más que decir. El aire no funcionaba al máximo pero no pasamos calor. Sin duda repetiré!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Totally worth it. The experience lit up our trip in Hanoi. Very nice staff and scenery. Fun itinerary. Only thing to be aware is that the fee doesn't cover transportation from Hanoi. (But do book with them.)
Stayed 1 night in Jun 2019
Response from Anna on 7 Jul 2019
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better We look forward to welcoming you again in the nearest future. We wish you good health and success in life!

10/10 Excellent

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres belle croisiere.
Stayed 1 night in Mar 2019
Response from Anna on 14 Mar 2019
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better We look forward to welcoming you again in the nearest future. We wish you good health and success in life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족스러운 여행이었습니다.
여러 활동으로 지루하지 않았고, 주변 환경만으로도 가치는 충분함. 크루들 또한 매우 친절하였음. 다만 저녁 식사는 약간 조정이 필요하다고 여겨짐.
Stayed 1 night in Dec 2018
Response from Anna on 18 Feb 2019
On behalf of Pelican Group as all staffs who’s working here to say thank you so much for your recent travel with us. We do highly appreciate your valuable comments which will absolutely make all of our staffs happy and encouraging them to serve better Once again thank you for staying with Pelican Cruise and we look forward to welcoming you again in the nearest future. We wish you good health and success in life! Best Regards,

8/10 Good

JIKEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나쁘진 않았으나 가성비는 떨어짐
로얄스위트에 묵었습니다. 60만원 가까이 들었는데... 가격대비 가성비는 떨어지네요. 참고로 교통편이 없어서, 16~17만원 정도가 추가로 들었습니다.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem organizado, acomodações excelentes
O conjunto do serviço foi muito bom, o cruzeiro é simples mas bem organizado. As refeições foram boas, mas não excepcionais. Contudo, o esforço da equipe compensa. O quarto era excelente para uma cabine de barco. Amplo, bem decorado, confortável.

8/10 Good

Mahalo415, 神奈川県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高の客室
2泊3日でクルーズに参加しました。日本人は我が家だけで、全てが英語の説明ですが、それほど困りませんでした。 食事はすごく美味しかった、とは言えないかもしれませんが、船上であることと、食事が目的ではない事を考えると精一杯のおもてなしを受けたと感じました。 今回のベトナム旅行はこのハロン湾クルーズが主な目的でしたので、一番良いロイヤルスイートを予約しました。お値段の差はビックリするほど違いませんが、お部屋の広さ、窓の多さ、バルコニーの広さでとても満足しました。またクリスマスシーズンという事なのでしょうか、ベッドの上にクリスマスカードとプレゼントがふたつ、赤ワインのフルボトルのギフトがあり感動しました。 ハロン湾に行かれるなら是非1番良いお部屋を検討されたらと強くお勧めします！

10/10 Excellent

Chien-Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
悠閒享受世界級美景的郵輪時光
下龍灣不愧為世界級自然遺產，置身其中享受如明信片中的美景，不同時間到達的停泊風景都讓人讚嘆不已。飯店全船皆為國際客，飯店工作人員皆可以英文交談、導覽，服務熱誠且周到，任何客房需求都快速應協助。郵輪平穩舒適，房間景色如置身畫中；飯店經理好客熱情，安排的景點行程可靠，全程確保遊覽品質及遊客安全。美中不足的是無線上網僅大廳順暢，並不若客房介紹客房內都可接收。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Benjamin, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然無法成行，但是留下了不錯的印象
這次因為下龍灣暴雨，我們下龍灣無法成行，但是這個飯店主動告知我們，並且很順利地完成退款，讓我非常印象深刻。