The staff are all amazing, the boast was in good condition, a few small wear and tear things, but nothing that detracts. We looked at so many cruises and I think at this price point they are all similar, except the dinners were buffet which I was not expecting, and they were just average buffet. The lunches were great. Breakfast buffet was also average but I think they were doing the best with what they had and expect they would all be similar. The experiences were great and it is an amazing place. Also be aware that they go through Lan Ha Bay, not Ha Long-all similar scenery and actually less boats and people in Lan Ha Bay.