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Reviews of City Bay Palace Hotel

3 out of 5
City Bay Palace Hotel
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh Province

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 102 reviews" "
Rating 8 - Good. 42 out of 102 reviews" "
Rating 6 - Okay. 15 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff so nice the rooms are clean
Stayed 2 nights in Mar 2024

8/10 Good

Vaithianathan

Stayed 2 nights in Oct 2023

2/10 Terrible

Shaun William

Disliked: Staff & service, property conditions & facilities, room comfort
Noise all day and all night long
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023
Response from City bay Palace Hotel on 23 Jan 2023
Dear Mr Shaun William!We are very sorry for the problems you have encountered during your stay at our hotel.Because the hotel is located right at the central market, it is impossible to avoid the noise that people bring! However, we were not able to respond in a timely manner. If we knew you were having these troubles, we would have changed you to a quieter room.As for breakfast, on the days he stayed, we served a set menu, so that more or less affected the quality of the breakfasts.Once again, we are very sorry for the inconvenience you have experienced. Hoping for your understanding. We will pay attention and learn more in the process of serving customers.On the occasion of the Vietnamese traditional New Year, I wish you and your family a lot of health, luck and success!Best regards!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023
Response from City Bay Palace Hotel on 7 Jan 2023
Dear Mr Richard!Thank you for trusting and choosing City Bay Palace as the destination for this journey. We appreciate the good reviews you have given us. Wishing you a lot of health, joy and happiness always!Best regards!

10/10 Excellent

SARBOJIT

Stayed 2 nights in Oct 2022
Response from ngocquynh on 28 Oct 2022
Thank you for choosing our hotel!We look forward to welcoming you in the near future. Have a nice day!

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020
Response from Hai Ngan on 10 Feb 2020
Thank you so much for choosing our hotel and give us sincere comment. We will try our best to meet our customer's need. Thank you so much !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020
Response from Sale Dept on 21 Jan 2020
Thank you so much for your sincere comment!

10/10 Excellent

FREDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all very recommended
my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019
Response from Ms Ngoc on 16 Oct 2019
Thank you very much

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great view of Ha Long Bay
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019
Response from Ms Ngoc on 16 Oct 2019
Thank you for your comment

8/10 Good

SHEE LAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Ms Ngoc on 16 Oct 2019
Thank you for your stay

10/10 Excellent

PIRESKANG, KEDAH, MALAYSIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018
Response from Ms Ngoc on 19 Jan 2020
thank you for your staying We hope, can see you again when you come back ha long

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Stayed 5 nights in Jan 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JS Ha Long bay 2018
Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Stayed 1 night in Nov 2018
Response from ha luong on 19 Nov 2018
Thank you for your review

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Ha Long Bay
The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Stayed 1 night in Sep 2018
Response from ha luong on 30 Sept 2018
We are so sorry for our mistake. We will try our best to fix it as soon as possible. Thank you for staying with us

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel.
I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Stayed 1 night in Sep 2018
Response from ha luong on 30 Sept 2018
thanks you for your review

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym is small only one machine to work on
Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.
Stayed 6 nights in Jun 2018
Response from ha luong on 14 Jun 2018
We are so thankful for your review and apologize for our mistake. We will try our best to fix it

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by
Stayed 4 nights in Jan 2018
Response from Ha Luong on 20 Jan 2018
Thank you for your reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and location
clean and great room. the view of Halong Bay is also stunning from our room. The breakfast is good as well.
Stayed 1 night in Dec 2017
Response from ha luong on 20 Jan 2018
Thank you for your reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location ,close to harbour,shopping centre ne
Good!! Satisfying etc etc....research ,plan ahead with cruises,tours etc; Check other travel sites to ensure you are getting a good deal!! Don't commit on the same day, troll other travel sites ..............,,,,,,,,,,,,,,,,,.,,... $$$$$$$&&&&&&&&**********
Stayed 2 nights in Dec 2017
Response from ha luong on 25 Dec 2017
thank you for your review about hotel. We hope you had enjoyable time in our City Bay Palace Hotel. We will fix the thing you recommend.

8/10 Good

Ne, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and great view of the bay. Breakfast is a little lacking local menu.other than that, all is good
Stayed 1 night in Dec 2017
Response from ha luong on 25 Dec 2017
thank you for your review. We will try our best to fixn this problem

8/10 Good

Heng soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from ha luong on 13 Jan 2018
thank you for your review

6/10 Okay

Lorraine, Singapore

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel near Halong Bay
The walls of the room are very thin so we kept hearing voices and noises. Staffs are friendly but most of them are not english proficient, so there were communication barriers. Also, the room was a little small and there were issues with the toilet as water gradually seeped out of the bathing cubicle and the toilet became flooded. There were little tourist attractions around the hotel as there is only a plaza nearby and a museum about 30 minutes walk away.
Stayed 3 nights in Dec 2017
Response from ha luong on 15 Dec 2017
Dear Lorraine, We are so sorry about your bad situation. We will work hard to this situation. We are so thank you for letting us know about it.

10/10 Excellent

Andy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay here, staff very helpful and friendly. Free Breakfast was great, and the two rooms had great views. A must if staying in Ha Long.
Stayed 1 night in Aug 2017

2/10 Terrible

kaity

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible management and customer service
Don't ever stay here! To start, the bathroom ceiling was full of mold and the sink flodded the bathroom floor when turned on. We also didn't get fresh new towels during our stay. We booked a day boat tour of ha long bay with the front desk and it was the worst experience. We didn't end up on the cruise we should have been on and didn't see what they said. My entire family was left hungry all day because there was no lunch on the boat for us because the hotel didn't inform them what we wanted and this hotel would not refund our money for the lunch. Worst management and customer service out my entire 2 month trip.
Stayed 2 nights in Aug 2017

8/10 Good

Ali & Bita, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and in the down town area
The hotel was good and clean but it is located in the city area which is close to the market but away from the beach and theme park. A lot of of construction of the roads which makes it hard to move around. Hotel was close to the museum which is a must see. Great view of the bay from the top floors of the hotel.
Stayed 4 nights in Jun 2017

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff.
Great 'locals' location and lovely and helpful staff.
Stayed 2 nights in Jun 2017

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, good stay
We only stayes one night on our way to a junk boat cruise. The staff was awesome, the room was nice, and breakfast was good! It was close to our launch spot for the cruise and lots of stuff in walking distance. Even though our stay was short, the staff made it extremely enjoyable. I wish we had more time to stay longer.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good value, clean, good location, good food.

10/10 Excellent

monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Evgeni, Moscow, Russia

Liked: Cleanliness, staff & service, room comfort
Good value for the money!
Breakfast buffet was modest compaired to other hotels we stayed in Vietnam.

10/10 Excellent

Scot, Long Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Booking Mistake Turned Into a Great Decision
We had originally looked to book a place near the boat marina to prepare for a boat cruise the following day, but instead booked at the City Bay Palace on the other side of the bridge. It turned into a great mistake! The staff was very inviting and helpful the moment we pulled up. They upgraded our room so we had a better view of the beautiful bay and city. The rooftop of the hotel was perfect for hanging out and drinking wine. The room was clean and just the right size for our travel gear. Highly recommend this hotel!
Our view

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud construction noise.
First off, I would like to say that the service was first rate. Fast, friendly, and courteous. But I would avoid this hotel until the construction in the area is finished. Zero sleep.

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to the bay and shopping.
Just went at wrong time of year it rained the whole time. Did get out on the bay and still see some stuff. Wish the shower was a bit bigger.

8/10 Good

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good buffet.
The hotel was nice and clean and near the market and a fancy mall. the room is quite big and buffet breakfast is very good with lots of food to choose from.Wi-Fi is weak and can't be on all the time. there's an elevator that allows you to see the city and the bay. The staff are nice and helpful and it will cost about 10 us to get to halong bay from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to view across Halong Bay
Room was clean and comfortable, breakfast was terrific, location good if you were staying in town but would recommend staying on boat or going back to Hanoi for a more lively city or experience

6/10 Okay

Paul

Liked: Cleanliness
Clean hotel
Hotel great for a couple of nights - good value for money

10/10 Excellent

Jason, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten path
.Our first room was too small for our family of four, so we needed to upgrade to an "elegant" room. This room was away nicer than what we are normally used to getting in the USA, but the splurge was worth it. We stayed two nights, but we would have added a third if we didn't already have airline tickets booked already. This place is beautiful on the inside, even if it is not so much on the outside. We stayed here because it was the closest hotel to where we stayed 13 years ago, a dive which no longer exists. There are few tourists in the area, which for us is a plus. Only a few hotel staff spoke English, but Google Translation helped us get by just fine. The free breakfast was Asian style only (which we loved), everyone was super nice, and we enjoyed our stay for half of what it would have cost us for a similar room in the tourist areas. The staff helped us to arrange a day cruise, which was unfortunately rained out, and gave us a full refund. They also helped us get a car and driver back to the airport in Hanoi for only a little more than the price of the taxi/bus/taxi that brought us there.

10/10 Excellent

Hwe Chwee, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the City Bay Palace Hotel
I really enjoyed my stay at the City Bay Palace hotel, the staffs are very friendly and the hotel itself is very clean, neat and tidy. The hotel is very convenient to find places to eat and shop. My family and I love staying in this hotel and also the hotel provided fantastic yummy breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Centrally located .
Staff was very helpful. Hotel staff helped with arranging tours. Breakfast was good. No complaints .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price. The staff was very helpful. Good complimentary breakfast.

6/10 Okay

Steven, Wollongong

Liked: Cleanliness, room comfort
Comfortable but location is average
The hotel was fine but the area of Ha Long City it was in was nothing to write home about. No good restaurants nearby, and nothing of interest to see. It is comfortable enough and good value if you need a place to stay before or after your cruise. If I came again I would look for a better location.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a very nice hotel. It was close to certain areas of Halong bay but there is really nothing to eat or do in this area. There is a mall near by with some shops and a movie theater but that is about it.

4/10 Poor

Håkon, Singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad hotel
A worn down Hotel. The Hotel Staff speak very limited English, the power cut's off quite often. The "gym" is him terrible condition! Otherwise, the rooms a okay, but just okay. Stayed there one night with my parents, but my mother refused to stay there any longer so we changed to another hotel (and location as Ha Long is very quiet and boring in December)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If staying in Halong Bay, this is a good choice.
Close to markets but no restaurants to speak of. Arrange the tour of the bay from the hotel since it's not worth it to go to the big tour departure area some 20 minutes away. Unless you're into caves, the islands are lovely near the hotel.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

nick, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
It's ok
Good clean hotel, the gym is nothing like the picture very poor. Drilling from 10am onwards. Staff were helpful but not that smiley. Breakfast was good but be better if they had baked beans :) room clean and tidy very nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nelson, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cost to value here is great. I went with two friends for two nights in a two-bed room, at about $80 total. The front desk personnel were very helpful with recommendations of where and where not to eat and visit, explaining the tourist areas were highly over-priced. Which takes me to the neighborhood. Although we had not fully researched the location, and thought we would be closer to a beach rather than downtown, it turns out for the better. There were places to eat at a cost the locals pay rather than the excessive premiums charged elsewhere, and it was easy getting a taxi to anywhere else. The room/bathroom was clean. The beds comfortable. Breakfast included. As others have pointed out there are one or maybe two other hotels with the same/similar name. So make sure you are booking the right one, I read some pretty terrible reviews for the other locations.