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Reviews of Manso Boutique Guesthouse

2 out of 5
Manso Boutique Guesthouse
Malecon 1406 Y Aguirre, Guayaquil, Guayas

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 177 reviews" "
Rating 8 - Good. 78 out of 177 reviews" "
Rating 6 - Okay. 22 out of 177 reviews" "
Rating 4 - Poor. 10 out of 177 reviews" "
Rating 2 - Terrible. 10 out of 177 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel can use some renovations however it was very clean. Breakfast and service good. For the price it was better than expected. Safe, close to everything very convenient
Stayed 2 nights in Mar 2024
Response from manso on 15 Apr 2024
Thanks for your comments :) Hope to see you again.

10/10 Excellent

mark

Liked: Property conditions & facilities, room comfort
Creative Comfort
Comfortable and support staff great. Recommend!
Stayed 2 nights in Jan 2024

8/10 Good

Lennon

Liked: Cleanliness, staff & service
Good hotel for a few days in clean and safe location of Guayaquil, opposite the malecon- excellent staff and service. However the rooms do not look like the pictures, and are much older condition. Also the hotel is located 3 floors high and lots of steps to climb. If you are okay climbing stairs for a few days, hotel may work well for you.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Anne

Stayed 1 night in Dec 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

federico

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel character
Stayed 1 night in May 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff. Excellent location. Breakfast quite good. Room had no outdoor window and ventilation in building wasn't very good. Excellent AC.
Stayed 2 nights in Feb 2023
Response from Pau on 4 Aug 2023
Thanks for your comments :) Hope to see you again.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good budget option
Great location Cool building with terraces Breakfast included Good value A little noisy Old/soft mattress
Stayed 1 night in Dec 2022

10/10 Excellent

Nathalie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice! Great, convenient area. I got a private room with a bathroom and it was very big and so cute, even had a little balcony. I would stay there again
Stayed 4 nights in Jul 2022
Response from Ricardo on 9 Aug 2022
Thanks Nathalie, it was great hosting you.

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here. The rooms were simple and all we needed but the service was amazing. Lou, the gal at the front desk, went above and beyond to help us. She helped sort out our sim cards for our phones and was able to answer any questions we had. The terrace at happy hour was lovely. The location on the Malecon was perfect. We only regret that our flight arrived two days late and that we didn't get to stay longer!
Stayed 3 nights in Apr 2022
Response from Luu on 19 Apr 2022
Thank you very much for staying with us, it was lovely to have you in here, you're welcome to come anytime! :D

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
rom very old, alot cockroaches, alot mosquitoes my wife couldn't sleep the night there very bad
Stayed 1 night in Mar 2022
Response from Ricardo on 23 Mar 2022
Dear Jose I am so sorry to learn that. Usually mosquitoes dislike a/c, so we always recommend that resource. We dont use mosquito nets as the problem is not really that serious in normal circumstances. We do not have roaches. We do periodic fumigations, as we are based in a tropical city. We operate in a landmark building, which has been and is continously renovated.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manso is a relaxed old edifice.
Stayed 1 night in Mar 2022
Response from Ricardo on 23 Mar 2022
Thanks Julia, it was nice hosting you!

2/10 Terrible

Mario

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
If you have to drive there...DON'T
Stayed 1 night in Nov 2021
Response from Ricardo on 12 Sept 2023
It is not clear why your extremely low rating... we have parking space for our guests.. I wish people would use this space to share information useful to people.

6/10 Okay

Verified traveller

Travelled with family
I loved the breakfast. The coffee was the best. The staff was very friendly. The view was awesome. I didn't like that I had to carry my luggage up and down to the third floor. I had a baby with me. When I just arrived someone helped. When I left Manso, the staff saw I had a lot of luggage and no one offered to help.
Stayed 2 nights in Jul 2021
Response from RICARDO on 5 Aug 2021
Hello, Very sorry to hear that. Usually Manso's staff is super friendly and helpful... there must have been some unusual situation here. I cannot imagine anyone from the team seeing you with a baby and not offering help. Sorry about that!!

10/10 Excellent

CASSANDRA L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful. Breakfast was great! The common areas were hot and humid, not the air conditioning in the room was great.
Stayed 2 nights in Mar 2021
Response from RICARDO on 10 Mar 2021
Thanks so much for your review Cassandra, it was great hosting you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Specially the indie style. Well, the only thing I didn't like is the incorrect use of air condition. Like one hour for get freeze
Stayed 1 night in Feb 2021
Response from RICARDO on 9 Feb 2021
Thanks a lot for your review!

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from RICARDO on 8 Dec 2020
Thanks for your review Charles!

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2020
Response from RICARDO on 8 Dec 2020
Dear Anonymous, I regret that we could not meet all your expectations. Maybe next time...

8/10 Good

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
I would stay here again. We were just here for one night, but we got an upgraded room with a window looking onto the water. The bed was comfy, the room was clean. Breakfast was included but we left too early so can't comment on that. The staff was friendly on check in and spoke English. There was a sitting area outside our door which made me nervous at first about noise, but we didn't have any problem and didn't hear anything. The AC worked very well, and the Wifi was pretty good from the room (which isn't always the case in Ecuador). The location is terrific if you want to explore the waterfront. The only gripe was we couldn't get the electric water heater to turn on and give us any hot water for our shower in the morning. I'm guessing if we had complained they would have fixed it (or explained our mistake) but we left at 5am for a flight so we didn't have time to deal with it. Despite that annoyance, I would stay here again, I just might check the hot water the night before. lol. Also, the hotel is not well marked from the outside, but Google maps took us to the right spot and the address was visible, but you have to come in and walk up a flight of stairs to the reception.
Stayed 1 night in Mar 2020

8/10 Good

AnaCueva, Quito

Liked: Cleanliness, staff & service
Nice for 1 or 2 nights, it is a strategical place if u want to visit Malecon. Our room didn’t have hot water though
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff. Central position beside the river.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Good location to walk around. Breakfast is pretty minimal. Nothing that special. Stayed in the dorm room and it was pretty hot at times, even with the fan on. Got a bunch of mosquito bites too from the windows being open all day/night. Bathrooms don’t seem particularly clean. But the staff was helpful every time I had questions for them.
Stayed 2 nights in Feb 2020
Response from RICARDO on 18 Feb 2020
Dear Anonymous, I am sorry that your experience with us was not a good one. Just keep in mind that we also have dorms with air conditioner.

10/10 Excellent

Hamish, Washington, D.C. EEUU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for us, but it's not for everybody. Lots of stuff is worn or inexpensive stuff, and the décor might be charitably described as eclectic. But it's right on the malecon and in a safe neighborhood. I've been here twice and I'm not looking for anywhere else. Lots of backpackers. One step up from a hostel.
Stayed 1 night in Jan 2020
Response from RICARDO on 2 Feb 2020
Dear Hamish, Yes, you are right, we recycle everything and give style to inexpensive stuff. That is our secret to offering such incredibly low rates and at the same time offer beautiful rooms, a prime location and a Class A Service! Regarding our crowd, we have 4 shared rooms, but 16 private rooms. Most of our guests are adult, but we have a mixed crowd... that for many people make their stay more fun! Thanks a lot for your review!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Some shared rooms do not have AC, only a small standing fan which, if you’re in the top bunk bed, does not reach you. Shared bathroom in one of the floors did not have running water.
Stayed 1 night in Jan 2020
Response from RICARDO on 22 Jan 2020
Dear Anonymous, In the room name it is clearly indicated which shared rooms do not have a/c. Out of our 4 shared rooms, 2 have a/c, 2 do not. The ones that do not have a/c are the ones that have big windows to the river -it is not that necessary. We have water 24/7. I cannot see the date of your stay because you chose to remain anonymous, but probably it was a temporary shortage in the area. That rarely happens but it happened once in the last month. Apologies for the inconvenience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manso Boutique
Great location large rooms wonderful service safe and secure located in the business district so no night life near museums parks etc.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had great staff fluent in English, I saw an art class getting taught there one day as I kept going in and out of the room seeing the attractions around the Hostel, I was pleasantly surprised as I booked on the spot via Expedia at a hostel that morning in Salinas
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location very good and staff were most helpful. Breakfast was only bread with jam and one had to pay for extra options.
Stayed 1 night in Jun 2019
Response from RICARDO on 18 Jun 2019
Dear Guest, Our breakfast is continental and it includes a buffet table with two options of bread, jam, peanut butter, real butter (not margarine), organic coffee, a variety of teas, juice and fresh fruit. All the additional options cost between USD 1 and 1.50. Thanks for your review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from RICARDO on 24 Apr 2019
Dear Anonymous, I regret that we could not meet your standards.

8/10 Good

Melodee

Liked: Staff & service, property conditions & facilities, room comfort
Not perfect but Nice
It was very comfortable and I slept really well. The bathroom I had was huge. The service was good and the day staff were easy to talk English to. They are doing some remodeling next door and, I believe, that is causing some problems with baby roaches running around. Be sure to close your luggage and cosmetic bags. The location is very good. Easy to walk to restaurants and little stores. I would stay there again.
Stayed 1 night in Apr 2019
Response from RICARDO on 17 Apr 2019
Dear Melodee, Seeing the room you stayed in, what you saw were ants. We had an invasion of ants in that room, that was supressed by our fumigation company. Nothing to worry -just the normal annoyances of a tropical weather. Thanks for your review.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
We asked for 2 rooms, with 2 beds. We got the cocoa room, which was great, then the other was on the 4th floor on the roof, walking thru wires, to the back at night, no lights, and very noisy!
Stayed 1 night in Feb 2019
Response from Ricardo on 21 Feb 2019
Dear Anonymous, We recently opened three rooms in the 4th floor. There are still a few things to fix on them. I wish your review was not anonymous to know exactly where you stayed so I could use your feedback and give you a more detailed response. I suppose that probably that night the terrace lights were not turned on that day. I have taken note of your observation to find out if we can improve the procedures in any way.

10/10 Excellent

YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2018
Response from RICARDO on 14 Feb 2019
Thanks!

6/10 Okay

siany

Disliked: Property conditions & facilities, room comfort
Nothing good or bad to say about the place... Location is great!
Stayed 2 nights in Dec 2018
Response from Ricardo on 16 Jan 2019
I regret that we did not meet your standards.

8/10 Good

Margie, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Ricardo on 27 Nov 2018
Thanks for your review.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Ricardo on 27 Nov 2018
Thanks for your review.

8/10 Good

Hamish, Washington, D.C.

Liked: Cleanliness, staff & service
In all, just a good value for the money and location.
Stayed 1 night in Oct 2018
Response from Ricardo on 27 Nov 2018
Thanks for your review.

8/10 Good

Lesley, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved sitting at the table on the balcony overlooking the Malecon.
Stayed 2 nights in Aug 2018

8/10 Good

André

Liked: Staff & service, property conditions & facilities, room comfort
Great location, friendly staff and quite acceptable amenities around. Excellent choice for short stay.

10/10 Excellent

Flyura, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hostel is located at the Malecon which very safety with great facilities and walking distance to Santa Ana and others sightseeings. The Metrovia station is only 2 blocks with the line goes to bus terminal
Stayed 1 night in Jan 2018
Response from Ricardo on 9 Jan 2018
Thanks!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guayaquil
Overall good trip, enjoyed our stay and time in the city...
Stayed 4 nights in Nov 2017
Response from Ricardo on 9 Jan 2018
Thanks!

6/10 Okay

Stephanie S.

The pictures look better than the reality!
All I wanted was a clean place to sleep one night, and I got that! But in the ad it doesn't tell you that it is facing the Malecon where there is a lot of noise, there was some sort of show going on with microphones that was really loud for several hours. They did provide earplugs which were used. There was also a lot of old doors standing at the top of the stairs that are kind of an eyesore and could be removed. There was a cat meowing in the hall also. On their literature in the room it does say there may be noise, but not in the ad. There was no food on Sunday and since I left early in the AM for the airport there was nothing to take with me to the airport to eat. I would suggest a bowl of fruit be left for those people who can't take advantage of the breakfast!! Thanks
Stayed 1 night in Sep 2017

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up for service!
First room had an AC problem. They immediately upgraded us at no additional charge and apologized for the inconvenience! We also had a super early flight and had to leave the hotel at 3am. They prepared some sandwiches for us to take on the go. Great location on the Malecon! AC worked great and service was very good.

8/10 Good

glen, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good
The staff was friendly and the location was good. Only downside was the stairs.

10/10 Excellent

Richard, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Oasis in Old Quito.
Service is outstanding, the room was comfortable but spartan and lacked a closet/armoire and places to store/hang clothing.

4/10 Poor

word traveller , USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Worn out overpriced hostel. Look elsewhere!
Beside having a good location this place is not a good choice. Over priced, worn out hostel, bathrooms and rooms are not too clean .

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy room floors
We chose this facility due to being pet friendly, I have seen kennels with cleaner floors. We wiped them up ourselves but still wouldn't walk around bare footed. Staff was quite friendly & food tasty Just can't overlook having to use two towels on the floor as soon as we arrived which both turned completely black & brown. The poor fitting sliding door made the street noise below seem like we were outside.