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Reviews of Hotel Ixbalanque

2.5 out of 5
Hotel Ixbalanque
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala

Reviews

6.8
Rating 10 - Excellent. 16 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 14 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 9 out of 46 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024
Response from HOTEL on 19 Jan 2024
ESPERAMOS TENERLO NUEVAMENTE EN HOTEL

6/10 Okay

Wuendy

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jorge Mario

Stayed 1 night in Oct 2023

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort
Never responded to late check-in requests
I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023

10/10 Excellent

Ludin

Travelled with partner
Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023

4/10 Poor

Elden

Travelled with family and small children
Friends
Stayed 1 night in Jun 2023

6/10 Okay

Carlos Andres

Liked: Cleanliness, staff & service
Disliked: Room comfort
De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.
Stayed 1 night in Mar 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Probably ripped off.
I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
Stayed 1 night in Feb 2023
Response from expedia on 14 Feb 2023
Gracias por su comentario, verificando el día de su estadía usted no se presento a este hotel.

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
Stayed 1 night in Feb 2023
Response from expedia on 9 Feb 2023
La mentamos el inconvenienteesperamos a la próxima a tenderlos como se merecen...

10/10 Excellent

Leon

Travelled with family, Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Bunk Beds, classic architecture and very clean shared baths
Stayed 1 night in Feb 2023

2/10 Terrible

Claudia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
Stayed 1 night in Jan 2023
Response from Expedia on 9 Feb 2023
La mentamos el inconveniente,esperamos a la próxima atenderlos mejor.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services
Stayed 1 night in Dec 2022

10/10 Excellent

Roosbel

Stayed 1 night in Dec 2022

10/10 Excellent

Doriz V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Cristian

Stayed 1 night in Apr 2022

2/10 Terrible

Jose, Rego park

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All services and food areas good and accessible
Stayed 1 night in Apr 2022

8/10 Good

Irma

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Shannon

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Próximo ao aeroporto
Ponto forte: próximo ao aeroporto Banheiro compartilhado
Stayed 1 night in Dec 2023

6/10 Okay

Navid, La Suiza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El baño en malas condiciones de limpieza
Stayed 2 nights in Nov 2023

6/10 Okay

Bjørnar

Stayed 1 night in Aug 2023

2/10 Terrible

Andrea Vanessa

Disliked: Cleanliness, staff & service, amenities
No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche
Stayed 1 night in Mar 2023

6/10 Okay

Rigoberto

Travelled with family
Liked: Room comfort
Reservas con la atención
Desayuno muy mala atención y poco servicio al cliente. El muchacha de la recepción muy amable. Hemos estado otras ocasiones, pero en esta bajo la calidad
Stayed 2 nights in Feb 2023

10/10 Excellent

Marcelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Pamela Nathaly

Stayed 18 nights in Dec 2022

2/10 Terrible

Karla Raquel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Me cancelaron la reservación porque NUNCA guardaron mi reservación. Y me avisaron al llegar al lugar. No se dignaron en ni siquiera mensajearme.
Stayed 1 night in Dec 2022

4/10 Poor

Vladimir

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Me gusto que era accessible a muchos lugares. No me gusto los baños del hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

Quiñonez Martínez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente atencio
Stayed 5 nights in Sep 2022

6/10 Okay

Jérôme

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Chambre agréable et personnel sympathique, mais cafard dans la chambre et très mauvaise surprise au moment du paiement... Nous avons dû payer la chambre 19,12€ plus cher que ce qui était indiqué au moment de la réservation !
Stayed 1 night in May 2022

8/10 Good

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general muy bien, solo que en la habitación para 6 personas solo contaban con un toma corrientes jaja. Pero el servicio y demás muy bien!!
Stayed 1 night in Apr 2022

6/10 Okay

norma, ypsilanti

Travelled with family and small children
Liked: Cleanliness, staff & service
Es limpio y muy cerca drl aeropuerto
Stayed 1 night in Mar 2022

10/10 Excellent

dominique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Walter

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation price was not honored.They said they fired the social media girl 2 months ago and price was not valid We paid 4 times the amount of the reservation. No credit cards allowed. Room was dirty and we had to request towels , cause no towels on the room, nobody helped us for check out. a mess this expierence
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Cerca del Aeropuerto
Es una alternativa cerca del aeropuerto sin embargo las habitaciones son un poco pequeñas y parece que fueron olvidadas en el tiempo, la habitación tenia un alto grado de humedad, como aspecto positivo es que se encuentra en un residencial privado.
Stayed 1 night in Jul 2021
Response from Hotel Ixbalanque on 18 Aug 2021
Gracias por compartir su experiencia en Hotel Ixbalanque, lamentamos su inconveniente, estamos en proceso de reingenieria de las habitaciones y los procedimientos, y así como siempre se siente como esta en su casa al visitarnos. Esperamos que vuelva y podamos atenderlo como si estuviese en su casa.

8/10 Good

Kevin haroldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante aceptable
Stayed 1 night in Apr 2021

6/10 Okay

Oscar, Costa Rica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

MASAHIRO

Travelled with family
Stayed 1 night in Dec 2019

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019