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Reviews of Hotel Playas de Guardamar

3 out of 5
Hotel Playas de Guardamar
Calle Grecia, 1, Playa el Moncayo, Guardamar del Segura, Alicante

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 635 reviews" "
Rating 8 - Good. 267 out of 635 reviews" "
Rating 6 - Okay. 148 out of 635 reviews" "
Rating 4 - Poor. 51 out of 635 reviews" "
Rating 2 - Terrible. 33 out of 635 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and very clean
Great customer service and very clean. All staff were friendly, and accommodating. Air con in room was very effective and my room had a fridge. Highly recommend!
Stayed 4 nights in Aug 2023

8/10 Good

Pavel

Stayed 2 nights in Jun 2023

2/10 Terrible

Yoel

Stayed 1 night in May 2023

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Good location but hotel facilities poor
Room facilities very poor. Although we had a fridge there were no tea/coffee making facilities. Beds very large but pillows very hard and uncomfortable. Breakfast was limited in choice and hot chive very limited.
Stayed 7 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
The wether was not so good very wind. Service so so . Food was nice . Facilities ok.
Stayed 6 nights in Mar 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Family Friendly Hotel
We only stayed for one night for Dinner, Bed and Breakfast, all of which were good. There were a lot of children in the Hotel (mainly Spanish) sometimes running around the dining room, it was a weekend night so could be different at other times, personally I enjoyed seeing them, but some people might not.
Stayed 1 night in Oct 2022

2/10 Terrible

Michaela

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroach at breakfast hall
Well where to start .. after when i came i had to ask for everything becose i did not really got any information about where is elevator where to go for breakfast i had to ask everything and after i got answer.. on breakfast uff .. cold food even that it supposed to be warm it was cold, when it comes to options i have laktose intolerance .. not much options for me than but to be honest after i saw cockroach running toward me i gave up and left after screaming (sorry didn't took pic in that moment i was jumping on chair).. also room.. very small pillows one thin blanket which was supposed to go over normal blanket for sleeping.. there was non so i was 3 days sleeping over this thin blanket , toilet was after one flush leaking water constantly til i pressed it many times. Not super clean inside hotel also many stuff around but on positive side location was really nice and out of everything 😀 .. dont recommend at alltho and would never ever go back , not worth money
Stayed 2 nights in Sep 2022

6/10 Okay

Ronald

Stayed 2 nights in Aug 2022

2/10 Terrible

JOHN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrendous
Too much queuing, reception, and restaurant. Food disgusting, no wine list, appalling. That was dinner. Breakfast was also terrible. Checked out after 1night.
Stayed 3 nights in Jul 2022

2/10 Terrible

KEVIN

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
If you are British STAY AWAY this hotel does not like the British couldn't make it any clearer. Staff on check in extremely rude no greeting or conversation at all. Bar staff as bad, the elderly man (The manager) should be sacked He was just down and out rude. The rooms are too small for two queen size beds can't swing a cat in them. Food at best warm not much variety had to use the microwave to warm up ended up eating out. Hotel is close to the beach but thats the only thing no bars or restaurants any where near hotel it is in the middle of no where, very difficult to get taxis went to Guardamar one evening and at 11pm couldn't get a taxi back to hotel had to walk for over an hour through a pitch black lane Mainly Spanish guests most of whom where as rude as the staff. The entertainment was dire, the bar area reminded me of a school canteen with metal chairs and tables no nice seating area's, no music, no atmosphere. They advertised satalite TV yes they have it but in every language apart from english not even a news channel. I would not recommend this hotel under any circumstances do not waste your money
Stayed 6 nights in May 2022

6/10 Okay

Gillian

Stayed 2 nights in Mar 2022

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Playas de Guardamar
Very good value for money all of the staff were very friendly and found the food and drinks very good and an excellent choice plenty of sun beds and very clean would not hesitate to recommend for a quiet relaxing holiday
View from nature reserve
Stayed 7 nights in Sep 2021

8/10 Good

Friðbjörn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2021

2/10 Terrible

Michaela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
We never have chance to know how much is it.
Stayed 9 nights in Jul 2021

6/10 Okay

clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t very happy that I’d booked a room with a bath and was given one with a shower. This was resolved fortunately by the staff after complaining. Disappointed that no coffee or tea making provisions in the room and the fact that the bathroom locked us out - obviously a common occurrence by the quick fixing response. Bed comfortable and balcony as expected. Excellent access to beach but didn’t like having to pay for safe and parking. Food was a buffet for each meal and social distancing difficult there. Food selection ok.
Stayed 1 night in Sep 2021

6/10 Okay

BARRY

Close to beach and reasobaly priced accommodation
Stayed 5 nights in Sep 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel at edge of Guardamar. Friendly staff and entertainments team. All rooms have sea view.
Stayed 1 night in Sep 2021

4/10 Poor

Ka Ying

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the beach
Hotel was very clean and rooms comfortable. There was parking on site at a cost of 4,50 euros per 24 hours although there were some free parking spaces just outside the hotel but these were busy. We opted for full board and there was plenty of choice of food. There were two sittings for dinner and breakfast and your slot depended on whether you were on an even or odd numbered floor. The only (slight) negative is the fact that whilst there were a fair number of lifts, they were often busy and so had to wait for a free one. There was a stairwell which was fine to walk down but if on one of the higher floors it was a long walk up! Short walk to the beach which was very clean and lifeguards on duty.
Stayed 1 night in Jun 2021

4/10 Poor

D, Cornwall

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Like : rooms basic but ok, food was blant and cold but plenty of it of you go soon enough. If you fancy breakfast at 10 , dont bother all you will get is dirty tables and empty pans. Despite breakfast meant to be served until 10.30 all cleared by 10.20 Didint like : customer service : 0, customer care: 0. Staff make you feel like you are an inconvenience, receptionist put zero effort to make you feel welcome, entertainment for kids - none. Would not comeback.
Stayed 4 nights in Feb 2020
Response from Community Manager on 26 Feb 2020
Thank you for your feedback. We feel you have not enjoyed your stay. You have three hours for breakfast, and you have come at the last minute. Our clients value our staff very well, we do not treat people for their nationality, we treat everyone as well as possible. In the hall, there is an information panel showing the schedules of the animation.

6/10 Okay

Verified traveller

Liked: Cleanliness
Proceed with caution
We stayed here in Feb 2020 with my partner's parents who are retirees. Though we know this style of hotel is never going to be the most peaceful experience, we were surprised with how much you could hear between the walls and how disruptive the people on our floor were. Next door to us was a couple that was fighting and never attempted to use a quieter tone of voice and we had to call security. We could hear everything. Down the hall was a group of teenage footballers who had no sense that they were sharing a space and would talk in the hallway and even play football in the corridor late at night. They were quite rude, too. Again we had to call security. We were surprised that with a hotel that was half empty, the hotel didn't put these young people in their own wing so they wouldn't bother all of the older people who were staying here. The food is fine: a pretty good mix of food from a buffet, but we wish there had been more flan. I wouldn't ever stay here in season, but if you want a cheap place near the beach and within reach by car of some interesting towns, this is fine. Nothing special. The views of the beach are nice and each room patio is private. But overall, there is too much noise that carries between rooms and some pretty horrible guests. I will say, though, that the staff are very nice and helpful.
Stayed 4 nights in Feb 2020
Response from Community Manager on 20 Feb 2020
Dear Customer, We appreciate your words and we are glad to know that the food, the views and the staff were to your liking. We are very sorry for the inconvenience that some clients may have caused and we are glad to know that you had a more or less pleasant stay. We invite you to visit our other hotel Playas de Torrevieja, facing the sea, the rooms are very spacious, we are sure you will like it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Big hotel, nice pool area and on the beach. Good was okay found something to eat in the evening Staff was nice Can imagine it being really busy and over crowded in summer. Rooms was nice but walls thin as can hear everything
Stayed 2 nights in Nov 2019
Response from Community Manager on 8 Nov 2019
Thank you very much for your positive recommendation and for your words. We are happy to know that you had a good time. We hope to see you again.

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2019
Response from Community Manager on 2 Nov 2019
Estimado Richard: Gracias por valorarnos positivamente y por una alta puntuación. Nos alegra saber que ha tenido una feliz estancia.

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019
Response from Community Manager on 18 Oct 2019
Estimado cliente: Muchas gracias por valorarnos con la máxima puntuación, esperamos que vuelvan a visitarnos.

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2019
Response from Community Manager on 10 Oct 2019
Dear anonymous customer. We are sorry we didn't live up to your expectations.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay at
Stayed 7 nights in Sep 2019
Response from Community Manager on 10 Oct 2019
Hello Mark, Thank you very much for your feedback. We hope see you again. Greetings,

6/10 Okay

Kristina

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Community Manager on 4 Oct 2019
Hola Kristina: Gracias por tomarse la molestia de valorarnos.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The problem with this hotel is that the walls are thin and if you got people talking both sides then it's no good unless you bang on wall to shut them up or your a bit deaf not to hear or a deep sleeper and I found the food was the same nearly every day.
Stayed 6 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
very old and tired, staff where sometimes abrupt, especially the evening bar staff why would you sell drinks at 12.26 and then ask you to leave the lounge because they where finished and needed to close the lounge, we where told to put our drinks in flimsy plastic cups and sit out in reception . have travelled all over the world and this is the first time have ever had to do this very embarrassing .
Stayed 7 nights in May 2019
Response from Juan Fco. Rubio - Director on 30 May 2019
Dear Guest, Thank you for your insights following your recent visit. However, we must remember that the cafeteria service hours are exposed at the entrance. We understand that if you request a drink near the closing time it is to take away to your room or to have it in any other hotel area. We think that in most hotels rules are very similar. Best regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was a very squeaky bed
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
This hotel needs updating beds are uncomfortable and furniture and bathrooms need to be modernised
Stayed 2 nights in Mar 2019

8/10 Good

Ole

Liked: Cleanliness
Excellent value for money
Fair price for the service. We arrived during the Spanish Halloween season and the hotel was full with locals, with limited dinner times and queues at the restaurant entrance. Still, for the money, we really could not have got a better deal.
Stayed 1 night in Nov 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good value for money
Stayed 3 nights in Nov 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel would recommend it
Stayed 1 night in Nov 2018

8/10 Good

sue, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel playas de guardamar.
Ideal location ,right on the beach . Lovely pool area .
Stayed 8 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is great for it's proximity to the beach. This was my second stay as I attended in the spring. I'd say this time around the food wasn't as good as in spring but it was still decent.
Stayed 4 nights in Oct 2018

8/10 Good

NJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel directly on a sandy beach, nice views
Nice hotel with direct access to beach, rooms are fairly basic but clean and comfortable. Buffet breakfast has a good selection and plentiful. Staff polite and friendly.
Stayed 4 nights in Sep 2018

6/10 Okay

Lynda, Liverpool

Liked: Cleanliness, staff & service, room comfort
Location excellent for an amazing beach
Queues for getting a drink were awful most of the time. Definitely need more staff on the bars. We even went to bed one night rather than wait to be served. Breakfast was ok and there was a large choice.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position to access the beach and lovely veiws from our balcony. The room and bathroom were very clean. The pool was clean and the area surrounding was nice with a open bar for coffee and drinks during the day. Unfortunately the hotel was let down by the food...we were booked in for half board, we had our breakfast there but after the first evening meal my husband wouldn't eat dinner there again - we were booked for 4nights. We would definately stay there again but NOT have half board and maybe not even have breakfast there - Sadly the food lets the hotel down!!
Stayed 4 nights in Jun 2018

8/10 Good

giuseppe

Liked: Cleanliness, property conditions & facilities, room comfort
ok
Stayed 4 nights in Jun 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Excellent value for money
Stayed 3 nights in May 2018

6/10 Okay

john

Liked: Cleanliness, property conditions & facilities, room comfort
The wall where paper thin
This hotel is in a fantastic position with the beach very close,but I am afraid that's where we thought it went downhill,the food was cheap and the bedroom walls where very thin,the reception did'not ask us if we enjoyed our stay ?

6/10 Okay

Richard

Liked: Cleanliness, staff & service
My trip to guardamar
The hotel was OK very noisy you need a car to get about staff very friendly food OK You can hear people snoring and talking in the rooms next door

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
five day visit
perfect hotel with good position...this is our fourth visit, will definatly come again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach.
Clean hotel with an excellent buffet, lots of variety. Very close to beach. Only downside is it's 30mins from airport.
Stayed 5 nights in Apr 2018

8/10 Good

Mark, Birmingham England UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach hotel.
Great location for shortish stay, on beach but bus ride or pleasant half hour walk along beach (daytime) to Guardamar. Busy large restaurant- typical spanish 3* buffet but great value for money.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Full of rude pensioners
Paper thin walls (could hear next door snoring), hotel was full of spanish pensioners, restaraunt resembled feeding time at a zoo.
Stayed 1 night in Oct 2017

6/10 Okay

Lee, Woking

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel located by the beach
Upon arrival at the hotel, we found the check-in staff to be friendly and helpful. I had to pay for parking though, despite the fact that the hotel is in the middle of nowhere! The room was clean, although it was advertised as a double there were two single mattresses and two single beds made up. There were some soap and other hygiene items available in the bathroom. We had paid for bed and breakfast, the breakfast was ok. There was no choice of cereals and a poor selection of drinks. It was a confusing layout, ie, the first day we arrived we were told to go around the back door, the next day, through the main entrance. Also, three times that week, I received a phone call at around 2am, which wasn't well received! I also found one of the reception staff unfriendly on the phone when I asked for the wifi code. Check out was swift and straightforward.
Stayed 7 nights in Sep 2017
Response from Atención Clientes on 3 Nov 2017
Dear Lee, thank you for taking the time to write such a detailed review about our hotel. We like to know that the room, breakfast and staff were to your liking. We also take note of your suggestions. Regards,

6/10 Okay

Jan, Stoke-on-Trent, UK

Liked: Cleanliness, staff & service, room comfort
3 Star no more no less.
This hotel is clean & friendly. If you are expecting a 4 star then don't come here. The hotel is dated but the staff give 5 star service. The rooms are not spacious, but functional & most important clean. Negative points would be the thin walls & loud dining room which holds a large number of people. The pool is not stunning but nice enough. However the beach is a short walk away & well worth the effort. We Spent a week & this hotel has grown on us. Food is fair & you need a car to get about.
Stayed 8 nights in Sep 2017
Response from Atención Clientes on 3 Nov 2017
Dear Jan, thank you for sharing your experience at our hotel. We are glad that the rooms, the pool, the beach and, specially, our staff has been to your liking. We'll be happy again to have you as a Guest.