First, the town is an inscrutable maze of tunnels with very poor signage and tons of traffic snarls making the trip totally frustrating from the town sign to anywhere in the historic district. But, the greatest frustration was the total lack of access to the hotel. They actually expect you to back up traffic on a busy street while you wait for a hotel employee to come and ferry your car to a distant parking area with no notice of where it is and no warning that it will cost an arm and a leg. We called the hotel several times on our way and they were of little help. We had to hire a man on a motorcycle to guide us to the "pickup location". Because we were causing traffic backup he rushed us out of the car without our luggage and assured us he would bring it all. In the process a wheel was broken off of my suitcase and my wife lost her favorite hat. In addition, in the rush I had left my phone in the car and it took another hour to retrieve it. When the checked out, we repeated the scenario and were shocked at the price of the parking.
Several suggestions, (1) designated parking where the hotel can meet clients and escort them to the hotel. (2) warn clients that the tunnel system is impossible to interpret and make the parking outside of the busy pedestrian area. (3) provide options so one does not get slapped with huge parking fees (4) warn clients that these problems exist so they can decide in advance if it is worth the pain.
Comment from Hotel Management
19-Jan-2018 by Hotel Boutique 1850, Hotel Management
Thank you very much for taking the time to share this comment and give us suggestions. We are very sorry about the parking experience.
Because of the privileged location in the pedestrian zone in the heart of the city, it was not possible to have a parking lot in the hotel, and to solve this we worked hard to get some parking places with an agreement rate (for a small additional amount) in a public parking near the hotel, at the beginning we only had 5 places now we have 7 and we hope to keep getting more spaces for the comfort of all our guests because our mission is always to solve any problem and leave the best impression on each of the people who decide to stay with us.
It is complicated to meet you in the parking lot because of the design of the city, and it is more difficult to arrive there.
From all the staff of Hotel Boutique 1850 we would be very pleased to continue counting on your preference and have your understanding about it. At the time of making the reservation by telephone we appreciate that you indicate your need for a parking place and thus be able to help you avoiding any inconvenience that reduces the possibility of having an excellent stay.
Greetings with much love from the entire 1850 team.