Ratings based on 317 Verified Reviews

3.8 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Chicago, IL

Hotels needs updating.

Posted 05-Jun-2017
Pros: Nothing,
Cons: The air conditioning in rooms.
Location: It is at the entrance of Guanajuato. You will need to cab it to the historic sites.
I will not ever stay here again. Air conditioning did not work. I got switched and the other a/c in the room was making really loud noises at 2am. Breakfast is not good in the restaurant either.
4 out of 5
Recommended
for Everyone
by A verified traveller from wisconsin

nice hotel in guanauarto

Posted 25-Apr-2017
Pros: breakfast buffet was good wait staff was pleasant and professional.
Cons: pool water was cold in the day.More tolerable at night after the sun warmed it.
Location: mummie museum,mine tours both reasonably priced around four or five dollars.splash waterpark around ten dollars includes a dolphin and sea lion show.
A nice hotel for the money.The only bad things were they don't carry washcloths so to bring your own.called maintenance up a few times to fix toilet that wouldn't flushThey never resolved the problem there.noticed the water level was to low in the tank so I adjusted the float myself after the third day and it worked well after that.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Mar-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 15-Feb-2017
Great location if you plan on going in to the city or visit other cities of Guanajuato
4 out of 5
Recommended
for Everyone
by A verified traveller from Il

Posted 10-Jan-2017
Our stay was grate comfortable grate location ,employees very helpful
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Good hotel. Terrible water

Posted 10-Jan-2017
The shower water had extreme temperature changes. From freezing to boiling
3 out of 5
by A verified traveller

Not that great

Posted 08-Jan-2017 on Hotels
We had a next door neighbor smoking all night we call the staff unfortunately they have to mention our name to stop the people smoking!
2 out of 5
by A verified traveller

Posted 31-Dec-2016
Pros: Bathroom was dirty and old
Cons: cleanest
the bathrooom was dirty and out of condition, bath tub was cloged and dirty
1 out of 5
by A verified traveller from california.

Stay away.

Posted 20-Dec-2016 on Orbitz
Rooms are not sound proof at ALL...1st night was horrible. When I complained they moved me to another room the following 2 nights where good. Night 3 OMG... running all over people in both sides slamming doors girl's walking in heals..screaming horrible. After no sleep I checked out. If you there to party go ahead. But if you want a real relaxing place to get some sleep.. Stay away...
4 out of 5
by A verified traveller

Posted 09-Dec-2016 on Hotels
This place was a real mixed bag. The place, overall, is gorgeous, especially the gigantic lobby. But the wifi did not work in every room they offered us. And there were some real quirks in the bathroom hardware, a shower valve that was hard to pull, a sink valve that went sideways, when another pulled straight up. We had a great fish dinner in the restaurant and the breakfast was good, as well. You need a cab from the hotel to city center, which is O.K. We had a car, so we wanted secure parking, which was in front of the hotel and the lobby, with what looked like a guard in that area most of the time.