Ratings based on 457 Verified Reviews

3.8 out of 5
60% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller

Excellent place to stay with available tours

Posted 31-May-2018
Excellent tours available to take you around Guanajuato, Cristo Rey’ and San Miguel de Allende. Pool area is beautiful. Close free parking and WiFi.
Comment from Hotel Management
12-Jun-2018 by Reservaciones., Hotel Management
Dear Customer. Thank you for taking the time to share your experiences with us. I am very happy to know that our staff made your stay a pleasant one. You can follow us on our Facebook pages for promos you might be interested in. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by a verified traveller from Temecula

Posted 27-Mar-2018
valet park was perfect. shuttle to center and driver very frendly
4 out of 5
Recommended
for Everyone
by a verified traveller from Chatsworth, California

Nice hotel very friendly staff

Posted 21-Mar-2018
Nice hotel, a little far from the center of the city, but other then that I would definitely recommend it
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 25-Feb-2018 on Hotels
2 out of 5
by a verified traveller

Horible service

Posted 24-Feb-2018
Restaurant staff the worst I've ever seen especialy in a "conference" hotel. Totally unprofecional, slow basically lazy.
3 out of 5
by a verified traveller

Maintenance in the Hotel

Posted 11-Feb-2018 on Hotels
The Hotel needs maintenance in general, the common areas are pretty dirty, and the facilities need to updated
3 out of 5
by a verified traveller from Phoenix

Humm

Posted 05-Jan-2018
They use to make rooms around 7:00 pm. They use to make rooms around 7:00 pm. They use to make rooms around 7:00 pm
5 out of 5
Recommended
for Everyone
by a verified traveller

Great hotel, cheap taxi to city center

Posted 03-Dec-2017
Great colonial city, to much to do, great bars great restaurants, friendly people
4 out of 5
Recommended
for Everyone
by a verified traveller from Leon, Gto.

Great for kids

Posted 09-Oct-2017
The kids enjoyed the pool with slide a lot, rooms were clean and spacious. Only coffee makers were missing in the room
5 out of 5
Recommended
for Everyone
by a verified traveller from Chicago, IL

Posted 30-Sep-2017 on Orbitz
Its a nice hotel with a nice pool, we only enjoyed it for a little bit because it was raining on the morning we left since we did other activities downtown. we didnt try the restaurant, so I cant comment about it Parking, there were quite a few trucks taking the spaces, I guess for construction workers, but they will park your car in another area There was a problem with the door’s lock and it wasnt working, so if you go with a run away toddler make sure that he/she cant open it and run away like mine did. But they took care of it right away Everybody was nice to us