Ratings based on 402 Verified Reviews

3.8 out of 5
64% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Horible service

Posted 24-Feb-2018
Restaurant staff the worst I've ever seen especialy in a "conference" hotel. Totally unprofecional, slow basically lazy.
3 out of 5
by A verified traveller from Phoenix

Humm

Posted 05-Jan-2018
They use to make rooms around 7:00 pm. They use to make rooms around 7:00 pm. They use to make rooms around 7:00 pm
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, cheap taxi to city center

Posted 03-Dec-2017
Great colonial city, to much to do, great bars great restaurants, friendly people
4 out of 5
Recommended
for Everyone
by A verified traveller from Leon, Gto.

Great for kids

Posted 09-Oct-2017
The kids enjoyed the pool with slide a lot, rooms were clean and spacious. Only coffee makers were missing in the room
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Posted 30-Sep-2017 on Orbitz
Its a nice hotel with a nice pool, we only enjoyed it for a little bit because it was raining on the morning we left since we did other activities downtown. we didnt try the restaurant, so I cant comment about it Parking, there were quite a few trucks taking the spaces, I guess for construction workers, but they will park your car in another area There was a problem with the door’s lock and it wasnt working, so if you go with a run away toddler make sure that he/she cant open it and run away like mine did. But they took care of it right away Everybody was nice to us
4 out of 5
by A verified traveller

Nice hotel to stay

Posted 06-Sep-2017 on Hotels
Except wifi everything is good about this hotel.
4 out of 5
by Brittney

This traveller left a rating score only Posted 05-Aug-2017 on Hotels
4 out of 5
by nancy

This traveller left a rating score only Posted 12-Jul-2017 on Hotels
2 out of 5
by A verified traveller from Chicago, IL

Hotels needs updating.

Posted 05-Jun-2017
Pros: Nothing,
Cons: The air conditioning in rooms.
Location: It is at the entrance of Guanajuato. You will need to cab it to the historic sites.
I will not ever stay here again. Air conditioning did not work. I got switched and the other a/c in the room was making really loud noises at 2am. Breakfast is not good in the restaurant either.
5 out of 5
by A verified traveller

Excellent hotel

Posted 01-Jun-2017 on Hotels
Great Food. Awesome staff so friendly. Definitely I would recommend it