Ratings based on 337 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Chicago, IL

Hotels needs updating.

Posted 05-Jun-2017
Pros: Nothing,
Cons: The air conditioning in rooms.
Location: It is at the entrance of Guanajuato. You will need to cab it to the historic sites.
I will not ever stay here again. Air conditioning did not work. I got switched and the other a/c in the room was making really loud noises at 2am. Breakfast is not good in the restaurant either.
5 out of 5
by A verified traveller

Excellent hotel

Posted 01-Jun-2017 on Hotels
Great Food. Awesome staff so friendly. Definitely I would recommend it
4 out of 5
Recommended
for Everyone
by A verified traveller from wisconsin

nice hotel in guanauarto

Posted 25-Apr-2017
Pros: breakfast buffet was good wait staff was pleasant and professional.
Cons: pool water was cold in the day.More tolerable at night after the sun warmed it.
Location: mummie museum,mine tours both reasonably priced around four or five dollars.splash waterpark around ten dollars includes a dolphin and sea lion show.
A nice hotel for the money.The only bad things were they don't carry washcloths so to bring your own.called maintenance up a few times to fix toilet that wouldn't flushThey never resolved the problem there.noticed the water level was to low in the tank so I adjusted the float myself after the third day and it worked well after that.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Mar-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 15-Feb-2017
Great location if you plan on going in to the city or visit other cities of Guanajuato
4 out of 5
Recommended
for Everyone
by A verified traveller from Il

Posted 10-Jan-2017
Our stay was grate comfortable grate location ,employees very helpful
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Good hotel. Terrible water

Posted 10-Jan-2017
The shower water had extreme temperature changes. From freezing to boiling
3 out of 5
by A verified traveller

Not that great

Posted 08-Jan-2017 on Hotels
We had a next door neighbor smoking all night we call the staff unfortunately they have to mention our name to stop the people smoking!
2 out of 5
by A verified traveller

Posted 31-Dec-2016
Pros: Bathroom was dirty and old
Cons: cleanest
the bathrooom was dirty and out of condition, bath tub was cloged and dirty
1 out of 5
by A verified traveller from california.

Stay away.

Posted 20-Dec-2016 on Orbitz
Rooms are not sound proof at ALL...1st night was horrible. When I complained they moved me to another room the following 2 nights where good. Night 3 OMG... running all over people in both sides slamming doors girl's walking in heals..screaming horrible. After no sleep I checked out. If you there to party go ahead. But if you want a real relaxing place to get some sleep.. Stay away...