Grey Forest Holidays from £1,572

Lovely stay! I would highly recommend. The restaurant, pool, and spacious outdoor gardens were so beautiful. Our room had a small sitting deck. Next time I want try the spa amenities. Definitely will stay again.

I don't always make negative reviews. And overall, the stay met our needs. However, we did have to move rooms. The toilet seat closed when using the bathroom, the riverview was really more of a 2 sided view into the side of the hotel with a glimpse of the river. The hotel was decorated BEAUTFULLY. They charged extra fees not mentioned which cost us $100 extra dollars. They offered on site use vouchers to help with that, but they were never applied to our room. Valet was $70/night and it was a MESS. We were unable to call to get our car pulled around, and were required to come downstairs, along with the entire rest of the hotel checking out. The lobby was packed and we had to wait 40 minutes to even get our vehicle. It wasn't what I would have expected from a hotel priced at this price point.

The property was beautiful but my check in was lacking a lot of information; breakfast times, location, available amenities were not explained to me but the staff was nice and professional. The property was beautiful and my room was a great location. The items in the room such as shower steamers being a charge per use was very disappointing for such a distinguished brand as Hyatt! Overall the room was nice & very clean! 10th floor had a decent view, breakfast with a view was nice; too windy for outdoor eating though.

Excellent stay! Showed up during the grand opening and really enjoyed it! The BEST hotel we’ve stayed at in San Antonio and would do it again. Truly top notch!