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"The property was very well maintained, and the view from the balcony was spectacular. Very pleased with the safe parking garage as well. We decided to stay an extra night after returning from our live aboard trip. It’s located within walking distance of a ton of restaurants, shops and the ocean. The room was very tidy but a few things to consider: 1. The bathroom doesn’t have a fan so the floor tends to stay wet 2. The beds are on rollers and can push away from you when getting on it."

"Good clean and central place to stay in cairns. friendly staff happy to help. Quiet at night with parking near by. "

"We loved the Shanghai-La! The staff was wonderful, the rooms are clean and large , great location - a few minutes walk to the Esplanade!"

"Excellent accommodation — clean, tidy, and the amenities are very good. The only point to note was the bed. I booked a king bed, but it was actually two single beds pushed together, which was uncomfortable for a couple due to the large gap between the mattresses."

"I loved my stay at Novotel it was in an ideal position close to everything I needed the staff so lovely and helpful breakfast was great, and they surprised me with a bottle of wine and cake fir my birthday , such a thoughtful gesture thank you George "

"Messaged requesting an early check, didn’t receive a reply or acknowledgement. Very uncomfortable mattress & pillows. "

"Very outdated rooms . Could do with renovations."

"We didnt have breakfast,"

"Said they had breakfast online, there was no breakfast. Has ants and cockroaches everywhere. Not sure why it has such high ratings. I wouldn’t come again. "