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"We had a wonderful stay at this hotel and would definitely return. The property was very clean throughout, including the rooms, pools, beach areas, and common spaces. The beach is beautiful, although a little rocky in some spots, but still a lovely place to relax and enjoy the water. What truly made this hotel special was the staff. Everyone was incredibly friendly and welcoming. A special thank you to Alexa at reception, who was outstanding ,professional, kind, helpful, and always ready to assist with a smile. She made a big difference in our stay. Also, Trudy-Ann from housekeeping was amazing, trust worthy , thorough, friendly, and kept our room spotless. The food was excellent, with many delicious options every day. There was always something great to eat, and the restaurants were very enjoyable. The bartenders were also fantastic, friendly, fun, and attentive.We also loved the entertainment. The shows were very well done, with great singers and dancers, and it was nice that they offered entertainment for both kids and adults. There were always activities at the pools and beach, which made the stay even more enjoyable.The only issue we experienced was with the room keys, which stopped working more than once. Having to return to the front desk to reactivate them was frustrating. Aside from that small inconvenience, this hotel exceeded our expectations. We highly recommend it for a relaxing and enjoyable vacation, specially if you are a family wanting a good vacation."

"Everything was good. Other people had issues with things being taken from their room, but we did not experience that. Only negative thing we dealt with was some of the staff acting annoyed and rude at times. Aside from that we had a blast, great room, most of the staff was great, beaches dreamy, and culture was fun! "

"We had the best vacation in Riu Negril. Rooms are clean, food is delicious, best parties, best entertainment. We will come back soonl"

"Butlerd Jermaine and Jerome were amazing"

"Fabulous stay. The staff was amazing. No need to call out specifics because they all deserve recognition from the coffee bar, to beach bar, to The Palms, reception, housekeeping. Beautiful beach, great catamaran trip and the wedding staff was wonderful for my nephew/new niece."

"There were roaches in our room and the buffet dining room."

"Breakfast was good every morning! Staff very welcoming and provided great service! "

"The real deal . If you are a traveler who wants a cocoon from the realities of where you are traveling go elsewhere. Wonderful people and resting by the cliffs has been a highlight of my life."

"It was a really good hotel had lots of fun things to do and the entertainment was great .There were many different places to eat and the food was delicious. The swimming pool was a great place to sit and have family time in the pool. It was very kid friendly and the kids club was great and had many different activities.overall we loved it🙂👍"