Ratings based on 683 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice quite hotel

Posted 23-May-2017
Stay here every time we go to glasgow but found the hotel not as clean as usual dirty marks on bedroom walls they could have been wiped off.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Excellent hotel near to train stations and shops

Posted 20-May-2017
We were given a good and friendly welcome. There are plenty of lifts, the room was very spacious and comfortable. Food was very good and if the restaurant was full easy to eat same food in the bar area. Would recommend to friends and family.
2 out of 5
by A verified traveller from Canada

Worn Out - In need of new fixings and tlc

Posted 13-May-2017
The hotel staff were very friendly, food was excellent and location handy but the hotel, especially our room needed an update and some tlc. The carpets were so dirty we wore our footwear all the time. The club chairs in the sitting area were heavily soiled and unusable leaving no other options but to always be on beds. Our room had serious electrical issues with lamps falling apart, lights constantly flickering and trying to find a temperature balance between the heat and a/c was near impossible. The room could have used a large mirror in front of the desk as well, the only place to blow dry hair and style was in front of the food prep area. Overall the room needed a refresh on paint and colored bed linens/pillows that have seen their day. We loved the amount of space and the room was well appointed just too bad the room was worn out. We would not stay again or recommend a style unless you happen to be in a better room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 30-Apr-2017
Pros: Spa and gym facilities.
Location: Good location for shops and transport links.
Hotel pleasing, staff very welcoming and helpful, room large and spacious and clean.
3 out of 5
by A verified traveller from H

Wouldn't go back

Posted 28-Apr-2017
Hotel on first impression was fine staff friendly enough. Room on other hand well as soon as you walked into it there was a musty smell, there was spillage marks on the walls, bathroom ceiling paint was coming off, there was marks on the bathroom tiles that looked like dried blood, spillage marks on the carpet one bath towel and one hand towel, two mugs and two glasses for a family of four but on the plus side the bed was comfortable and sheets clean, breakfast was all right and bar fine. This was only a place for us to sleep really. But probably won't return to it.
4 out of 5
Recommended
for Couples
by A verified traveller

Short Holiday in Glasgow

Posted 24-Apr-2017
Pros: The location was very good. Easy to find.
Location: Transportation museum was great. Kelvingrove art museum was just a short walk. Buchanan Bus station was great for affordable trip to airport.
Enjoyed our brief stay. While the rooms are a bit dated, they were clean and the bed very comfortable at the Hallmark.
1 out of 5
by A verified traveller from US

No refund

Posted 29-Mar-2017
Pros: Bad hotel policies
Cons: Understand travelers have flight challenges and don't like to pay for rooms in cities where they are not...
Location: Glasgow is a wonderful city, and the people are great. I love Glasgow.
I missed a flight from AMS (huge delays in security) and the hotel would not cancel the reservation. Bad policy and I would never do business with them again after this.
4 out of 5
Recommended
for Everyone
by A verified traveller from BORDERS AREA

Central situation for our needs

Posted 27-Mar-2017
Pros: WE FOUND IT A COMFORTABLE,FRIENDLY HOTEL
Cons: ROOMS WERE COMFY WITH GOOD BEDS,MAYBE FURNISHINGS GETTING A LITTLE TIRED,BUT DID NOT STOP US FROM REALLY ENJOYING OUR STAY.
Location: GREAT FOR THEATRE VISITS AND VERY CETRALLY SITUATED.
CETRALLY SITUATED FOR OUR THEATRE NIGHT.VERY COMFORTABLE,GOOD VALUE,LOVELY STAFF AND VERY GOOD FOOD,WOULD CERTAINLY USE IT AGAIN AND RECOMMEND IT TO FRIENDS.
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Nice hotel shame it's noisey with the bypass

Posted 19-Mar-2017
Went hydro for the darts lovely night fantastic arena. Shops at walking distance. Very dirty city needs a good clean up. Smell is very nasty under cental station with all the homeless
5 out of 5
Recommended
for Everyone
by A verified traveller

Really good location

Posted 14-Mar-2017
We stayed at the Hallmark & really enjoyed ourselves, we had a lovely, clean, warm room & enjoyed the atmosphere of the hotel. The staff were very helpful & friendly, we ate in the bar Sunday night & found our meals delicious & the breakfast menu & food was great. We wouldn't hesitate to recommend this hotel & would certainly stay here again!