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"The hotel is in a great location. Definitely pay for the park view rooms as it is beautiful and the view the other way overlooks a roof top in disrepair. Breakfast was very good. Easy walk to the underground station as most touristy spots are a few stops away. Kensington High Street has a lot of options for food and is clean. Front desk staff very helpful and pleasant. I recommend staying here is you want to stay in the Kensington area."

"The staff and main floor were excellent. The room left a lot to be desired. Stained floors and a broken sink greeted us. The bed was fine and it was mostly quiet. Disappointed in the room quality but the rest is fine. "

"Breakfast was very plentiful and fresh. Had separate ordering for food allergies especially gluten free "

"Evening staff not giving greetings And bathroom not checked Wash besan full choked when we use In bath tub no any soap liquid bottle.. So please check every thing… Thank you"

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"I stayed 2 nights as an Expedia VIP member having booked a 'superior' single room that was advertised as 169 sf vs the standard single room at 129 sf, if i recall correctly. A smarmy concierge checked me in since the receptionists were busy. He assigned me what surely must have been the smallest and worst room in the hotel (#438), located on the top floor and tucked off to the side on a short hall. Dreary and disappointing, it might have been otherwise tolerable had the mattress not curled up and rolled me into a ball in the middle. I hardly slept. In the morning I needed coffee. I opened the capsule coffee maker to discover a white layer of dust. Yuck. After complaining, the woman at the reception desk kindly upgraded me for the second night to a fresher double room on the 1st floor, which was clean and comfortable (even though the bed was a bit hard for my taste). Sadly, the historic allure of the hotel photos on Expedia is not to be seen by the layperson staying in steerage on the 4th floor. Don't book less than a double room here and ask for the ground or first floor if you want to enjoy your vacation."

"We had booked a suite and there was three of us . The mini bar was empty there was no bedding or towels for our other guest . We did get them after asking . The hotel has reduced what it offers guests in the executive lounge and allows children . There was no extra America in the bathroom . Mini bar was empty . There was no record player or guitar in our suite and the view was and external view . So overall not worth it anymore "