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"Construction going on. Overcharged at Check in. Acted like it was our fault. Room service took forever and cold food. No wash cloths in room till we addressed the problem. Ac was acting up, it was like we had no control in the room. We reported the trouble about 02 hours later the AC went off and then the next day the maintenance man showed up knocking on our door.. coffee was burnt tasting, guess due to the English drink tea??? Horrible coffee. Room very dated. Clean and great hot water pressure. Location was ok.. will I use again.. no. View was stunning over looking the river and the Tower Bridge. Food at breakfast was ok. "

"Great room, excellent staff especially the guys in the cocktail bar. Brilliant location for central London"

"Good breakfast and convenient for town, but a very basic hotel and room for the (high) price. Check-in staff poor. Also £10 per case storage is a rip-off when other hotels do it for free."

"Someone came into my bedroom in the middle of the night. They knocked twice and immediately entered at around 6am. Then again at 10am someone knocked twice, didn't wait and then entered my room as I was getting changed. I sat up for hours terrified and i'd recently been reading about the woman who was sexually assaulted by a hotel staff member at a TravelLodge and it was just so scary. I was sitting there at 6.30am thinking about my arrival to the hotel and how the receptionist had announced my room number loudly. I remember thinking it was odd and I was super paranoid. The next morning I spoke to reception who didn't seem too phased. I wrote a complaint and RIU have replied with a half apology and offered me 500 RIU points. They also said they checked CCTV and my account was accurate but then didn't explain why their staff were trying to enter my room in the early hours of the morning. I paid over £150 for a room, I slept a few hours and I was scared for my safety. Thanks RIU."

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"The staff were beyond helpful! They were attentive to our needs even helping us get into our room as early as possible. They gave us directions for downtown London. The rooms were wonderful and the bath towels were huge!!"

"When making the reservation, it stated "breakfast included" however, it did not appear on my itinerary. I contacted Expedia who were unable to resolve the matter. It took over 24 hours to get the remote control for the TV. Most of the employees were very helpful, there was one worker who seemed uninterested and came across as being rude. Beyond that encounter, the room was very well presented. The "bespoke" iron furniture was lovely and sturdy."

"Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room. The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:"

"Brilliant location , fab room and very friendly helpful staff ."