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"Everything was too notch "

"Room door lock needs a screw, carpet is worn, ski lockers need cleaning as there was an obvious odor. Hot water did not last very long"

"The location and price here are excellent. The service is not. The front desk staff were absent more often than not - I had to wait around for close to an hour and call multiple times before I could check in, and after I got to my room and discovered there was no toilet paper or soap to be found, the front desk employees had vanished. The room also had a strange odor and several areas that clearly had not been cleaned after the last guest. The hotel lobby had numerous messes that hadn't been cleaned up, and had music blasting constantly almost all day (yet the employees were quick to give guests a lecture about making too much noise in their rooms - hypocrisy much?). The front desk staff were rarely available for help, and when they were around constantly cracked dumb, unfunny jokes - "that'll cost you $20!, ha ha ha!" - in response to being asked to fulfill the tiniest of requests. Moreover, when they did decide to be present, they routinely made unsolicited rude comments to guests. Overall I'm still reasonably satisfied - again, the location and price here are incredible - but next time I go on vacation, I'll gladly pay more or get a room further from the ski lifts if it means the place is run with anything resembling professionalism."

"Loved the location and walkability to resturants and the Silverthorne Recreation Center. Amazing bar and resturant inside. Loved the smores option for the kids. Beautiful decor in the rooms and main spaces. Parking was great. Only downside was the pool was not regulated so it was cold, but they reimbursed us for the Silverthorne Recreation Center, so the kids were happy. "

"The room was very clean. Cleaning people has smiles and helpful. Breakfast was ok, cereal, bagels and glazed donuts every morning "

"I don’t know because never went. I tried to cancel due to a death. However, they said that because I went through a third party I couldn’t cancel. I even asked a credit for another. Time but no avail."

"First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly. I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend. Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on. To be honest, the situation felt very uncomfortable and unprofessional. The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water). On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance. The rooms were somewhat clean, but overall, the experience was unacceptable for the price"

"Toilet was clogged, front desk handed my girlfriend a plunger that was old and useless and said have fun. I left them a thank you n the toilet. Also heat/ac was useless just a big air fan that did nothing and was almost too hot in the room to sleep "

"Breakfast was so good and staff attentive ! It helped get us started for a good ski day! Thank you!! We used the hot tub each evening - appreciated the large size and hot tub towels. "