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Reviews of Best Western Executive Inn & Suites

2.5 out of 5
Best Western Executive Inn & Suites
2725 Buchanan Avenue SW, Grand Rapids, MI

Reviews

7.8

Good

Rating 10 - Excellent. 399 out of 1003 reviews" "
Rating 8 - Good. 312 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Travelled with family
Liked: Amenities, property conditions & facilities
Was all nice except behind the hotel was dirty . Needs to be cleaned up
Stayed 1 night in Apr 2024

10/10 Excellent

Lynne

It was quiet and the breakfast was great.
Stayed 2 nights in Apr 2024

2/10 Terrible

Melissa, Gaylord

Travelled with family
It looked ok at first but the sink would not drain and the pull out couch had a large round (what appeared to be urine spot) covered in mold and nasty stuff, like someone peed the bed and house cleaning never even checked it out. Very disappointed as this was a family get away. Also was offered nothing to compensate.
Stayed 1 night in Apr 2024

10/10 Excellent

Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that took care of use was very helpful and friendly, and the girl that cleans the 4th floor was so kind and made sure we had everything we needed
Stayed 2 nights in Apr 2024

4/10 Poor

Renesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sahil on 2 Apr 2024
Sorry for the inconvenience caused. Please let us know the issue clearly

2/10 Terrible

Brooke

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from sahil on 28 Mar 2024
Sorry for the inconvenience caused. Please let us know the issue. We will try to resolve it.

4/10 Poor

Michele

Travelled with partner
Disliked: Amenities, property conditions & facilities
Pool was not open, closed by health department. There was nothing at booking about this or at check in. Sheer curtains were shredded. The matrees was really hard and had 4 small pillows, not enough for a king bed. The hotel was supposed to be pet free, but there was a dog staying on my floor. The dog did not have any service dog indication and was a pug. Have stayed at the hotel a few other times, but will not be back after this visit
Stayed 2 nights in Mar 2024
Response from sahil on 25 Mar 2024
We apologize for the inconveniences during your stay. The pool closure and pet presence were unexpected. We're addressing the room issues and updating our information. We value your feedback and hope for another chance to provide a better experience.

4/10 Poor

Angela

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Although I paid for an upgraded suite the room was not great. It was clean, but it smelled horrible. The bedding smelled like an old man who hadn’t bathed slept in the bed without washing the sheets for 6 months. The tv, refrigerator , and heat did not work. And there was a mouse trap in the furnace closet. The area felt unsafe. Also the pool was closed by the health department.
Stayed 1 night in Mar 2024
Response from sahil on 23 Mar 2024
We sincerely apologize for your disappointing experience. Your concerns will be addressed immediately. We'll ensure thorough cleaning and maintenance of all facilities. Additionally, we'll take steps to enhance safety measures in the area. Rest assured, your feedback is invaluable for improving our services.

4/10 Poor

Dayne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff were not friendly and it seemed like we were inconveniencing them by being there. Yes it was a place to sleep but the pool was out of order and they did not offer any compensation for that. I’d recommend to look elsewhere if you want to stay in Grand Rapids
Stayed 2 nights in Mar 2024
Response from sahil on 23 Mar 2024
We deeply regret the lack of friendliness from our staff and any inconvenience caused during your stay. Your feedback is taken seriously, and we will address it with our team to ensure better service in the future. We apologize for the pool closure and any disappointment it caused. Your recommendation is duly noted, and we strive to improve to provide a more positive experience for all our guests.

10/10 Excellent

Olga, San Benito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone were nice and friendly
Stayed 4 nights in Mar 2024

2/10 Terrible

Amy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool has been closed for a month and nobody was notified. When addressed we were told it was closed after our reservation was made for repairs…however the sign on the door of the pool says it’s closed due to the bacteria levels were too high since 2.20.2024 . The pool was shut down by the health department. Our team called for a block of room and they did not block the rooms off so our team was split between 3 hotels because when they called for a room there weren’t any left! Sinks were cracked and missing pieces. Staff said they didn’t have anymore garbage bags when we asked. Breakfast was cold. Coffee was always empty. Nobody was ever at the front desk. We absolutely will never stay here again.
Stayed 2 nights in Mar 2024
Response from sahil on 23 Mar 2024
We deeply apologize for the multiple issues you encountered during your stay. We are investigating the discrepancies in communication regarding the pool closure and room block, and we will take immediate action to rectify them. Your feedback regarding cleanliness, amenities, and service is crucial, and we will address each point to prevent similar occurrences in the future. We understand your frustration and regret that we failed to meet your expectations. Your experience does not reflect our standards, and we are committed to improving. We hope you will reconsider staying with us in the future.

10/10 Excellent

McKenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Our room was clean, the staff was excellent, and the breakfast was delicious.
Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 4 nights in Mar 2024

4/10 Poor

Morgan

Disliked: Staff & service
Air did not work in room. Moved to another room and had the same issue.
Stayed 1 night in Mar 2024
Response from sahil on 12 Mar 2024
Sorry for the inconvenience caused and we take your feedback as priority to fix the issue. We hope you will give us a chance again to serve you better

8/10 Good

Diego, Scarborough

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything seems clean, but everything smelled like cigarette
Stayed 2 nights in Mar 2024

4/10 Poor

mathew

Stayed 1 night in Mar 2024
Response from sahil on 4 Apr 2024
please let us know the issues

8/10 Good

Kelsey

Stayed 1 night in Mar 2024

8/10 Good

Trish

Travelled with family, Travelled with group
Nice and close
Stayed 1 night in Mar 2024

10/10 Excellent

Jordin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and did not have any issues at the property! Great option if you are doing things in grand rapids and do not want to spend a lot to be right downtown. our uber rides were about 7 min and came very quick.
Stayed 1 night in Mar 2024

4/10 Poor

Gary

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was shut down by the health dept , tv didnt work , heat didnt work and the only thing good was the breakfast
Stayed 1 night in Feb 2024
Response from sahil on 25 Feb 2024
We are genuinely sorry for the numerous issues you encountered during your recent stay with us. The closure of the pool by the health department, malfunctioning TV, and heating problems are certainly not the standard of service we aim to provide.We appreciate your patience and understanding. Rest assured, we are addressing these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future.On a positive note, I'm glad you found the breakfast to be satisfactory. We value your feedback and are committed to making the necessary improvements.If there's anything specific you'd like us to address or if you plan on visiting again, please let us know. We would like the opportunity to make it up to you.

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance and exit of the parking lot was not well marked
Stayed 1 night in Feb 2024

6/10 Okay

Megan

Liked: Cleanliness, property conditions & facilities
Deposit is more then they say and never received it back like I was supposed to
Stayed 2 nights in Feb 2024

10/10 Excellent

Cherona L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2024

8/10 Good

Francisco

Stayed 1 night in Feb 2024

2/10 Terrible

Madylyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Heat and cable didn't work in my room, told the staff they said it should be fine. Froze all night
Stayed 1 night in Jan 2024
Response from sahil on 31 Jan 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort is our top priority, and it is disheartening to hear that the heat and cable in your room did not meet expectations.We understand the importance of a comfortable stay, and we regret any discomfort you endured throughout the night. Our team is committed to ensuring all amenities are in proper working order, and we apologize for falling short in this instance.Please rest assured that we take your feedback seriously, and we will investigate the issues with the heat and cable to prevent any recurrence. We appreciate your bringing this matter to our attention, as it allows us the opportunity to improve our services.In an effort to make amends, we would like to offer you a 20% off on one night's stay during your next visit. Our goal is to regain your trust and provide you with the exceptional experience that you deserve.Thank you for your understanding, and we hope to have the opportunity to welcome you back and showcase the true quality of our accommodations and service.Warm regards,

10/10 Excellent

josh

Stayed 1 night in Jan 2024

8/10 Good

Homer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Winter storm surprise
Stayed 1 night in Jan 2024

8/10 Good

Mickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Terry

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from sahil on 10 Jan 2024
Thank you for your valuable feedback. We will consider your feedback at priority and will fix the issue very soon.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Poor condition
Had a room with a jetted tub, the cold handle of the tub came off, the bathroom sink leaked, drained slow and black stuff came out of the drain. There was a tear in the sofa, a screw was out of the vent so the vent was loose.
Stayed 1 night in Dec 2023
Response from sahil on 5 Jan 2024
Sorry for the inconvenience caused. We will consider your feedback as at most priority and fix the issues that you have mentioned. Please give us one more chance to serve you better. We would like to offer 20% discount for your next stay at our property. Please give me a call directly at 616-246-6612, I will help you in making the new reservation for your future stay with the above mentioned discount

2/10 Terrible

Olivia

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from sahil on 5 Feb 2024
sorry for the inconvenience caused. please let us know the issue. you can reach out to us at 616-246-6612

6/10 Okay

Jamesia

Business traveller
Disliked: Cleanliness, staff & service
Not too clean
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Stayed 3 nights in Nov 2023

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a hot tub room and were moved to 3 different rooms and none of the worked.
Stayed 1 night in Nov 2023

8/10 Good

Robb

Liked: Cleanliness, staff & service, amenities
It was very easy to access of the main highway, but the hotel had an odd odor, but definitely worse in the hallways
Stayed 1 night in Nov 2023

10/10 Excellent

Ignacio

Stayed 2 nights in Nov 2023

10/10 Excellent

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very clean. Beds are a little hard but otherwise everything was excellent. Breakfast was replenished quickly and everything was hot. Staff was great. Would not hesitate to book again.
Stayed 2 nights in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice if you overlook the ice pool.
Jacuzzi was nice. Breakfast was good. Hotel host did not smile. Pool was ice cold. Couldn't swim.
Stayed 2 nights in Nov 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy, Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was excellent, only bummer was the pool was freezing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I consider Best Western an older Hotel chain and was not sure what I would be walking into as my wife booked this for me, once there I was totally surprised at the professional mannerisms of staff and cleanliness of our room, the complimentary breakfast was excellent. When in the area my stay will be here.
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory, LaGrange

Stayed 1 night in Oct 2023

8/10 Good

Monica

Stayed 2 nights in Sep 2023
Response from Management on 27 Oct 2023
Thank you for the positive feedback. We appreciate your loyalty. Looking forward to serving your future accommodation needs in Grand Rapids, MI. Best wishes and regards. General Manager

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and Comfortable
This hotel was quite clean and comfortable. We enjoyed our stay and the breakfast was adequate, but a free breakfast is always appreciated! The man at checkout in the morning was very kind. My only drawback was the check-in employee was not welcoming or very friendly at all. It took several minutes and he barely said anything to me. I honestly felt unwelcomed.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you kindly for the positive feedback. We appreciate your business and loyalty. Best regards