Search Hotels Near Grand Rapids Civic Theatre, Grand Rapids

"We we unaware that the place was under construction, so bar and breakfast area were closed. Not sure if they were in the process of putting up or dismantling a water slide, but they could've done a better job keeping the area cleaner. One of our rooms bathroom fan would NOT shut off. When we reported it to the front desk, the lady brushed us off and said they've already had maintenance check it out several times, and maintenance could not figure out why it wasn't working. Very annoying when trying to sleep or relax. My mom's room had moldy blankets and staff took forever to vome and change them and get the dirty ones out of the room. Very disappointed in Sonesta. I expected much better. Other staff were very nice, however. "

"unavailable amenities"

"Everything and I mean everything was wonderful. The only thing we would have preferred is your bar being open for service other than the customer reception. Thank you for a great stay for the lantern festival."

"Check in was quick and employee that checked us in was very friendly and professional. Very nice hotel, room was clean and spacious and outdoor patio was great. "

"not very nice, advertised really well on the website but it’s so gross inside smells so bad like cigarettes everywhere and just overall sketchy"

"It was so difficult to find a drinking fountain to refill my water bottle. Multiple workers sent me on a bit of a wild goose hunt trying to find one."

"Love this stat so much! Staff was very nice and friendly XD"

"Very nice hotel. Spotless. Quiet. Beds too soft for me but not truly soft mattresses and anyway I slept well. Helpful front desk. Easy on-site parking lot."

"Easy Check-in, staff was friendly, and the breakfast was outstanding!"