Gran Hotel Luna de Granada

Photo gallery for Gran Hotel Luna de Granada

Primary image
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Minibar, in-room safe, desk, soundproofing

Overview of Gran Hotel Luna de Granada

Gran Hotel Luna de Granada

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Plaza Manuel Cano, 2 (Esquina Arabial), Granada, Granada, 18004

Explore the area

  • Popular LocationParque Garcia Lorca12 min walk
  • Popular LocationCalle Gran Via de Colon16 min walk
  • Popular LocationGranada Cathedral17 min walk
  • AirportGranada (GRX-Federico Garcia Lorca)21 min drive

Choose dates to view prices

About this area

Granada

Sercotel Gran Hotel Luna de Granada is located in Distrito Ronda, a neighbourhood in Granada, and is near a train station. Federico Garcia Lorca Museum and Royal Chapel of Granada are cultural highlights, and some of the area's landmarks include Alhambra and Granada Cathedral. Travelling with kids? Consider Science Park, or check out an event or a game at Plaza de Toros. Spend some time exploring the area's activities, including skiing.

What's nearby

  • Parque Garcia Lorca - 12 min walk
  • San Jeronimo Monastery - 15 min walk
  • San Juan de Dios Church - 15 min walk
  • Calle Gran Via de Colon - 16 min walk
  • Granada Cathedral - 17 min walk

Getting around

  • Granada Station - 14 min walk
  • Granada (GRX-Federico Garcia Lorca) - 21 min drive

Restaurants

  • Restaurante Chino Dynasty - 4 min walk
  • Padthaiwok - 5 min walk
  • Wursmet - 5 min walk
  • Taberna Nico - 6 min walk
  • Tango Bar - 6 min walk

About this property

Gran Hotel Luna de Granada

Family-friendly Granada hotel in Distrito Ronda, near Alhambra
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Sercotel Gran Hotel Luna de Granada offers 366 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

GRAN HOTEL LUNA SPA has massage/treatment rooms. Services include body scrubs and manicures and pedicures. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Languages spoken

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 17.95 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 10 for adults and EUR 5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 17

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 44 lbs/20 kg)
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 165
  • New Year's Eve (31 December) Gala Dinner per child: EUR 82.50 (from 3 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 5 for children (approximately)
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 70
  • Covered self-parking fee: EUR 17.95 per night
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the total amount of the reservation at any time for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa

Property is also known as

Granada Gran Luna Hotel
Hotel Granada Gran Luna
Sercotel Gran Hotel Luna Granada
Sercotel Gran Luna Granada
Sercotel Granada Gran Luna
Sercotel Hotel Luna
Sercotel Luna

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 487 out of 957 reviews
5 - Excellent 51%
Rating 4 - Good. 359 out of 957 reviews
4 - Good 38%
Rating 3 - Okay. 81 out of 957 reviews
3 - Okay 8%
Rating 2 - Poor. 24 out of 957 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 957 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location, while relatively central, was unusual insofar as cars having access because it’s on a one-way street driveway access and the adjacent corner (street) of the building is also a one-way. This makes opportunity for drivers to access, less easily accessible. Cafeteria on ground level was good food and good service. Rooms were small and not appropriately furnished for their sizes. There were no wash clothes or or towels for the bidet. When asked for both items, they did not put in room. Upon asking a cleaning person if they had on their cart, they replied they did not have any. The HVAC, while it had instructions, did not work properly in either of our rooms. They initially gave my wife and me a room with twin beds when reservation was clear we reserved a king. They did change the room when we made our situation known. On two occasions, the keys were deactivated causing us to go down to lobby and get new cards. The toilet was not bolted into the floor causing it to tip while I sat in it. I asked them to fix and they did the same day. In both rooms, the handle for the pressure control on the shower came off while adjusting the water. Trash cans in bathroom are inexpensive and clunky to use with a foot opening apparatus that when stepping on it, the can was so small it kept moving away from mine and wife’s foot. We asked if there were feather (natural) pillows and they sent up more of the same synthetic ones. Sheets/pillowcases not great quality.
Stayed 3 nights in Apr 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The location is not so great, right next to a freeway and a busy street. It’s further out from the city center and getting around took some effort. The facility itself is clean, staff is friendly. The breakfast is plentiful with a huge spread and a lot of variety. However, the place needs a serious facelift. The hallways are dark and dingy. The rooms felt stuffy and not fresh. The walls are paper thin. I could hear noise from the streets and hallways from 5 am all the way until 1 am. There was a huge group of school or college kids staying on the same level.
Stayed 2 nights in Apr 2022

5/5 Excellent

Stayed 3 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021