Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Caserío

4 out of 5
Hotel Caserío
Avenida Italia, 8, Playa del Ingles, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 165 reviews" "
Rating 8 - Good. 74 out of 165 reviews" "
Rating 6 - Okay. 15 out of 165 reviews" "
Rating 4 - Poor. 7 out of 165 reviews" "
Rating 2 - Terrible. 1 out of 165 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, amenities
The food was absolutely horrific paid extra for half board end up not eating the food looked and tasted really bad
Stayed 5 nights in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, staff were fabulous, great pool area.
Stayed 9 nights in Jan 2024

8/10 Good

Sanjay

Liked: Amenities
Need to offer free access to the room safe.
Stayed 7 nights in Nov 2023

10/10 Excellent

mihai gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect thank you so much.
Stayed 7 nights in Oct 2023

8/10 Good

Mariana Anisoara

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Liked the buffet, the room, view from the room
Stayed 5 nights in Feb 2023
Response from Guest Relation Team Hotel Caseiro 4* on 1 Mar 2023
Dear Mariana,Thank you for your review Mariana. We are very glad to know from you had a good stay with us and received excellent service from the staff. Great also that you enjoyed good food and had a lovely holiday with us. We look forward to having you back!With Kind Regards

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Casario was one of the best I have stayed at in a long while. The staff was exceptional . Food excellent, value very good, nightly entertainment great. Sauna great. Oh, did I happen to say that the staff all were AMAZING!!! Thanks Casario see you again soon
Stayed 11 nights in Jan 2023
Response from Guest Relation Team Hotel Caseiro 4* on 23 Jan 2023
Dear Ron,Thank you for posting a review and dedicating your time. We are delighted that overall you enjoyed your stay and great service from the staff. Your kind words about the staff will be shared.We hope to welcome you back again in the future.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to this hotel mid March booked half board and couldn't have been more pleased with the food selection. The hotel was very clean and well located for everything. Amazing views from the roof top sunbathing area.
Stayed 5 nights in Mar 2022
Response from pedro quintero on 6 Apr 2022
Hola thanks for your sweet comment,, we feel happy our visitors, enjoy at our hotel hope to meet you again

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good equipped property, really all you need for holidays.
Stayed 7 nights in Oct 2021

8/10 Good

Mark

Travelled with group
Liked: Property conditions & facilities
Good venue but some improvements needed
Service in restaurant & bar excellent - very attentive - Alexis in particular was great. Swimming pool area and equipment was in excellent condition - very comfortable & relaxing. Good variety of food, especially at dinner but breakfast could be better. Things that could improve are around the information given at the time of check-in. Nothing advised about different dinner timings (they have have sittings but we were not informed until Day 4), opening times of facilities, rooftop facilities, entertainment etc. All in all a very poor initial experience. With regards the cleanliness of the room, this could be better -more attention to detail required.
Stayed 9 nights in Sep 2021

10/10 Excellent

Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and tidy, pool was amazing, plenty of sun beds,close to bars and restaurants, staff great, breakfast had everything to choose from. Would highly recommend this hotel as it was to us. Fantastic 11 nights there. Thanks to all staff and management
Stayed 11 nights in Aug 2019

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Probably one of the best hotels I've stayed in - we hardly wanted to leave the place. The poolside area is so nicely laid out and spotless, the staff are fantastic, the beds big and comfortable, the food options were excellent and great quality (we also had a vegan with us) and the gym facilities were as good as you could ask for on holiday. The only thing I missed, tea and coffee in the room!
Stayed 6 nights in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel with great staff
Stayed 8 nights in Jan 2019
Response from rec on 14 Feb 2019
muchas gracias, por elejirnos y por sus comentarios, esperamos verle pronto con nosotros

10/10 Excellent

Steve, Oxford, England....

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay @ the caserio...
5 minutes walk to the beach, shop's across the road, bar's & clubs on main street & round the corner...!! The most welcoming & friendly staff you will ever meet. It was my second stay in a matter of months! I cam back for birthday & all i requested they for filled. This is the hotel is 100% on point & I plan to go back and stay with them again..!! By far the best hotel I've stayed in, in the 8+ years I've been coming to the area. Highly recommended....!!
Stayed 4 nights in Oct 2018

10/10 Excellent

familyof4, london

Liked: Cleanliness, staff & service, room comfort
lovely hotel
I like everything about except that , there was no iron in the room
Stayed 7 nights in Jul 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel but could be improved
Very clean hotel with white minimalistic furniture. Plenty of wardrobe space and shelves but no drawers. Air conditioning good. Would benefit from tea and coffee making facilities. Also a magnifying mirror in the bathroom and a mirror in the living area. Food good but not excellent have had better but there was always something you could find to eat. Maid service was a bit disappointing. At least 4 occasions we had to source shampoo, body lotion, and toilet rolls. One day the floor in bathroom had not been washed and the litter bin had not been emptied. Lifts are a bit of a problem as they are small and seem to want to go down before they go up! Our safe played up on us one night and we had to wait in for a short while for someone to come and fix it. Roof top area for sunbathing really good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Had a brilliant 5 d stay at the Caserio. We stayed all inclusive - this was our first time and we were highly impressed by it. The hotel has had a refurbishment throughout, and the facilities and rooms are brilliant. Ive added some pictures to show these changes. The food varied very day and there was an excellent mix, which changed daily. Alcohol was good including cocktails and San Miguel on tap. Very helpful and fast bar staff. Dinner in the evening includes table service for drinks. The pool is brilliant. Nice tunes playing background. The new poolside beds are very comfortable. 10mins taxi to the main bars. Costs less than 7 euro. WiFi free in reception areas. This hotel is high end and excellent service and finish.

8/10 Good

Gerry and Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not much for residents under 50
this was an OK hotel, showing its age. There was an over subscription of over 50s, and mostly German which was a pity as we did not speak German, and there was only 1 other English party there. I would recommend this hotel to other parties, and am considering going back myself for a longer holiday.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
On the whole, a nice hotel. Very clean, and a great location a stone's throw from the Playa del Ingles and local bus links, and with convenient stores and restaurants nearby. The rooftop terrace was a nice bonus, and the breakfast buffet good, though I would have preferred fresh juice, and the machine-dispensed coffee was a little disappointing. The bathroom was a decent size, but the shower curtain woefully inadequate, leading to a drenched bathroom floor. They need to install a proper shower screen in the bathrooms. The balcony was great, with a convenient clothes horse, and nice views. The big let down was the bed, which was not very comfortable and left me with a sore back each morning. I would say replacement of the mattresses with something firmer should be the top priority for this hotel. However, I would recommend the hotel to friends and family as it ticked the majority of boxes for me.

8/10 Good

molllie and dan, cymru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely holiday
really nice hotel, lovely staff- nice clean room and great rooftop pool

4/10 Poor

MH, Sydney, Australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Atrocious Internet service
Please understand up front that my requirements were probably not typical in so much that it was very important for me to have a reliable Internet service, as I needed to do work from time to time. The Expedia advertisment said that the hotel had free Wi-Fi so I thought it would be fine. Unfortunately the free Internet service was atrocious. I paid extra for an Internet service that I was told would work in my room but that proved to be even worse. Tasks online that should have taken minutes to complete literally took me hours. I complained several times to reception. Sadly even though the staff seemed to know about the problem, nothings was done about it. I ended up having to go to other places to use their Wi-Fi and was therefore barely able to make use of the facilities in the hotel. If Internet connectivity is important to you, I regret to say that I recommend you do not stay in this hotel.

8/10 Good

eddie, iireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel caserio is in good location
i stayed six nights in hotel food good staf frindly hotel clean and good location eddie ireland

8/10 Good

Renan, Haifa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Caserio
Close to everyplace you need

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

David, Galway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Caserio - Highly recommended!
Great location close to beach and amenities. Very friendly and helpful staff. Can't fault the place and we would definitely stay there again.

10/10 Excellent

Simon, Surrey, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good 4* with helpful staff
The Caserio delivers what it promises, a clean, comfortable, functional hotel a short walk from the shops and restaurants of Playa des Ingles. I thoroughly enjoyed my last stay there (I have been twice before). It isn't the height of luxury, but offers everything needed for a really good holiday hotel -.and everything is clean and works. The beds are quite hard - which suits me as a back sufferer. The real highlight is the staff, who were incredibly friendly and go above and beyond to help out. As good a place to spend a week away from it all as any I have been to.

10/10 Excellent

Cristina S, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel in Playa del Ingles
The hotel is very well positioned: a few minutes from the beach, the bus station is right in front of the hotel, you can easily reach it from the airport by taking the bus 66, which leaves you in front of the hotel. The clubs and the market are less than 10 minutes walking from the hotel. The hotel is very clean, it has a nice swimming pool for adults and a smaller one for kids. The rooms are nice and clean, very comfortable. The hotel's staff is very friendly and helpful and also very polite. They speak a few languages or anyway the basics in a few languages. The food is good and it varies every day. My friend and I had a great time there and we will definitely stay there again next time we go to Gran Canaria.

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt Personal 😃, immer wieder schön dort
Stayed 7 nights in Mar 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggiorno di 5 notti in mezza pensione...camera all ultimo piano molta spaziosa e con una vista spettacolare sul mare e sulle dune( letto matrimoniale comodo e piu grande dello standard) Colazione favolosa e cena buona al buffet (peccato in 5 giorni non aver assaggiato la paella!) divanetti doppi attorno alla piscina molto gradevoli..terrazza con idromassaggio e lettini zona molto rilassante...parcheggio disponibile gratuitamente all interno ...Hotel consigliato anche per la posizione le dune di Maspalomas sono raggiungibili a piedi
Stayed 5 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Aila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet var ok förutom att platsen för underhållningen var tråkig.
Stayed 6 nights in Nov 2023

8/10 Good

Juha-Pekka

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Nerea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from pedro on 19 Oct 2023
muchas gracias, por tu valoracion , no ayuda a seguir mejorando

8/10 Good

Armin

Travelled with group
Liked: Staff & service
Zimmer war nicht so sauber und etwas älter. Rest der Anlage ist gut
Stayed 6 nights in Oct 2023
Response from pedro on 19 Oct 2023
Hola Armingracias por tu comentario, lo tendremos en cuenta para seguir mejorando, nuestras instalacionesesperamos verte pronto

4/10 Poor

Olatz

Liked: Property conditions & facilities, room comfort
No es un 4 estrellas
No es un hotel de 4 estrellas. Lo único que tiene para ser un hotel de esa categoría es la zona de la piscina y las instalaciones. Lo peor de todo sin duda es el buffet. No es tan si quiera una comida digna de un 3 estrellas. Comida muy repetitiva y de muy baja calidad. Lo que te han puesto en el desayuno lo reutilizan para la cena. En una ocasión hasta nos encontramos con que uno de los postres tenia moho. Se lo comentamos tanto al equipo del restaurante como al de recepción y ni un solo detalle por su parte. Además, hay muy pocos carteles informativos de la comida. Muchas veces no sabes ni lo que comes y no te quiero contar si ya tienes alguna intolerancia o alguna alergia. Destacar que la mayoría del personal era muy agradable, sobretodo los del restaurante. En la recepción había una chica llamada Cristina bastante desagradable. Que un cliente te diga buenos días y no contestar me parece de traca. Además tuvimos un pequeño inconveniente el día de la salida y ni se molestó en intentar solucionarlo. En resumen, evitad este hotel si podéis. Hay muchísimos hoteles por la zona y en pocos se comerá peor.
Stayed 5 nights in Sep 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. You can get to the highway quickly. The food is varied and balanced.
Stayed 9 nights in Aug 2023

8/10 Good

Elham

Stayed 6 nights in Jul 2023

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura moderna. La posizione è ottima, centrale e a due passi dalle fermate dei bus che permettono di spostarsi in tutta l'isola. Ci siamo trovati bene, usufruendo del trattamento di mezza pensione. Le camere non sono molto ampie ma dotate di ogni comfort, anche se avrei apprezzato una presa di corrente vicina ad entrambi i comodini, mentre uno ne era sprovvisto. La terrazza, è dotata di lettini e di un piccolo idromassaggio dal quale è possibile ammirare il bellissimo panorama. Per quanto riguarda il ristorante, dove ci recavamo per colazione e cena, la qualità non è sempre alta e in certi casi si è rivelata abbastanza mediocre. Le bibite non sono comprese, nemmeno ai pasti. L'acqua è disponibile a colazione ma NON a cena e questo dovrebbe essere specificato chiaramente quando si prenota. Non amo questo tipo di atteggiamento predatorio che punta soltanto a far spendere i clienti. Capisco il business ma non offrire nemmeno un dispenser di acqua durante la cena è davvero antipatico. Tra l'altro, molti hotel della stessa categoria offrono la bottiglietta d'acqua anche in camera. Inoltre, sembra venga fatta una certa resistenza nel cambiare i teli da piscina. È previsto un solo cambio al giorno: prima delle 9:30 non è possibile prenderlo e fino alle 18:00 non è possibile restituirlo, anche se non serve più. È chiaro che se uno vuole uscire la mattina presto per andare in spiaggia è costretto ad organizzarsi diversamente o a tenersi quello del giorno prima...
Stayed 8 nights in Apr 2023
Response from Guest Relation Team Hotel Caseiro 4* on 8 May 2023
Stimata Michele,Grazie mille per il vostro tempo dedicato e valutazione!Siamo molto contenti che abbiate gradito la vostra vacanza.Per quanto riguarda le bevande non offriamo il servizio di pensione completa o all inclusive in cui le bevande sono incluse. Per questo è cortesia dell'hotel che offriamo nel servizio colazione acqua, succo di frutta, caffè e frullati naturali, ma a cena i consumi sono scelti individualmente e sono considerati come extra.Con riferimento al nostro sistema di cambio asciugamano gratuito è semplice e per la questione della sostenibilità ambientale per l'acqua si consuma.Il giorno prima lascia l'asciugamano e il giorno dopo riceve con la carta un asciugamano nuovo.Cordiali saluti,L'indirizzo dell'hotel

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service
Super rapport qualité-prix! Le buffet est varié et l’emplacement super.
Stayed 7 nights in Apr 2023

10/10 Excellent

Patrick, Hamburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Jan 2023
Response from Guest Relation Team Hotel Caseiro 4* on 30 Jan 2023
Dear Ola,A)Thank you for posting a review and dedicating your time. We are delighted that overall you enjoyed your stay and great service from the staff. Your kind words about the staff will be shared.We hope to welcome you back again in the future.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastiskt bra personal och mat
Stayed 5 nights in Jan 2023
Response from Guest Relation Team Hotel Caseiro 4* on 27 Jan 2023
Kära gäster Ivan,Tack för din tid och din fina recension på Hoteles.com!Det var väldigt roligt att höra att du tyckte om din vistelse hos oss och att vår vänliga personal och hela hotellkomplexet bidrog till detta. Vi kommer att vidarebefordra ditt beröm.Vi ser fram emot att välkomna dig som gäst på Hotel Caserio igen.Fram till dess, håll dig frisk!Med vänliga hälsningarTeamet för gästrelationer

10/10 Excellent

Mariangela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La struttura è molto gradevole alla vista, le camere belle ma meno rispetto alle aspettative date dalle aree comuni. Consiglio la mezza pensione perché in zona non ci sono molti posti validi per cenare. Qualità della cucina accettabile, c'è comunque molta varietà
Stayed 7 nights in Jan 2023
Response from Guest Relation Team Hotel Caseiro 4* on 23 Jan 2023
Gentile Mariangela,Grazie per la tua recensione, é stato un piacere ospitarti nel nostro hotel.Ti ringraziamo per il punteggio che hai assegnato all’hotel, speriamo di rivederci presto.Siamo felici per il punteggio che hai dato alle nostre strutture, il personale e le nostre strutture saranno pronte ad accoglierti a braccia aperte al tuo ritorno a Gran Canaria

10/10 Excellent

Iren

Liked: Staff & service, property conditions & facilities
flott hotell
Stayed 5 nights in Jan 2023
Response from Public Relations Hotel Caserio 4* on 11 Jan 2023
Thank you for your review Flott!We are very glad to know from you had a good stay with us and received excellent service from the staff. . We look forward to having you back!

8/10 Good

Kathrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöner Pool! Tolles Frühstück! Sehr nettes und hilfsbereites Personal. Gute Lage, nah zur Strandpromenade und zum ÖPNV. Zimmer sind hell und freundlich. Sehr gute Betten. Essenszeiten abends in 2 Gruppen aufgeteilt, deshalb ist es nie zu voll aber man ist dadurch leider zeitlich etwas festgelegt.
Stayed 7 nights in Sep 2022
Response from Public Relations Hotel Caserio 4* on 13 Jan 2023
Liebe Kathrin,VIelen Dank für Ihre Zeit und Bewertung auf dem Urlaubsportal Expedia! Wir haben uns sehr gefreut von Ihnen zu erfahren, dass Sie Ihren Urlaub mit uns genossen haben.Vorallem das Sie sich sich bei uns wohlgefühlt haben und Ihnen unser freundliches Personal und Hotelanlage während Ihres Aufenthaltes dazu beitragen konnten.Die Abendessenszeiten sind bewusst eingeteilt , damit das Restaurantpersonal sich besser auf den personalisierten Service einstellen kann.

10/10 Excellent

Jovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super mooi en netjes
Stayed 7 nights in Jul 2022

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 7 nights in Jun 2022

8/10 Good

Ibrahima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 7 nights in May 2022